website thubmnail of Italist

Italist

italist.com
luxury, casual, formal, minimalist men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the Business

italist is the first platform to offer direct-to-consumer imports of luxury goods exclusively from Italy. Through italist, customers can purchase brand-new, genuine, in-season fashion and accessories from our partner boutiques in Italy. The same high-quality products you’d find on other sites are available at a lower retail price through our partner boutiques—up to 40% less—so italist always provides the best value. Remember, you’re importing luxury goods directly from Italy, so your returns are processed through Italian customs. This process requires additional shipping costs and customs duties, which is why we don’t offer free returns at this time. Please read our Returns Policy for more details.


italist.com
USA
Founded in 2014
Clothing item from ItalistFashion apparel by ItalistMerchandise from Italist clothing lineItalist fashion product

Business Highlights

General

Year Founded: 2014
Target Gender: men, women
Target Age Group: 0-3, 4-12, 13-18, 19-25, 26-45, 46-60

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA (California)

Returns

Return Policy: not free
Return Instructions: items must be in excellent condition
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: luxury, casual, formal, minimalist
Body Fit: regular, petite & short
Available Sizes: Men's (3XS, 2XS, XS, S, M, L, XL, XXL, XXXL, XXXXL, XXXXXL), Women's (3XS, 2XS, XS, S, M, L, XL, XXL, XXXL)

Customer Service

Support Channels: chat, email
Support Email: customercare@italist.com

Payment Options

Payment Methods: card payments, Apple Pay

Membership Programs

Rewards Program: TopCashback, Rakuten, Mr. Rebates

How would you rate Italist?
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Reviews Summary

Italist has a rating of 3.4 stars from 281 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Italist most frequently mention customer service, shopping experience and best prices. Italist ranks 8th among Designer Clothes sites.

service
81
value
78
shipping
81
returns
65
quality
78
This company responds to reviews on average within 1 day
California
2 reviews
0 helpful votes
Follow Cathy W.
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Great service, authentic, and good value. I really like them and will shop here again. The bracelet is a gift and it was a bit of a gamble as it could be a fake, but nope. Really nice and quick secure shipping. Thank you

Date of experience: May 14, 2020
Claudia F. Italist Rep
over a year old

Hi Cathy,
Thank you for your review.
Here you can find more info about how we grant the products we sell: https://www.italist.com/magazine/is-italist-legitimate/
Best regards and be safe!

Japan
1 review
0 helpful votes
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Swift shipping
May 7, 2020

I purchased two products from italist. The first one was delivered pretty first, and l loved them (boots)! And even though I ordered the second product during pandemic, the package also was delivered pretty quickly

Date of experience: May 6, 2020
Claudia F. Italist Rep
over a year old

Dear Tamaki,
Thank you for your feedback.
Best regards and stay safe!
Claudia F.

AE
1 review
0 helpful votes
Follow Agnieszka A.
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I have found this website while searching online for a beloved bag. I have decided to place an order, because the price was very competitive and shipping was free. I got my bag delivered within few days only and I loved it when I opened the box. I bought also a pair of shoes few days later, as I trust the website.

Date of experience: December 30, 2020
Nevada
1 review
1 helpful vote
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Return
June 29, 2020

Let me tell you the other side of the coin.
Return no possible, well you can do it but you will loose in my experience 80$.
I buy to my husband Shoes and where to big. When I return the shoes they charge 80$ fees.
You never have the product or stay with anything and you give away 80$.

Date of experience: June 28, 2020
Claudia F. Italist Rep
over a year old

Dear Yenisleidy,
Thank you for your feedback.
We appreciate it!
Best regards and be safe!
Claudia F.

Switzerland
1 review
0 helpful votes
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Quick delivery
April 25, 2020

I received the ordered items very quickly - which during these special times was even more appreciated. The range of items offered on the site is attractive and up to date. On some of them, however, I could fancy more pics/details to be able to judge the fit better.

Date of experience: April 25, 2020
Claudia F. Italist Rep
over a year old

Dear Branka,
Thank you for your feedback.
We are constantly working to add more information to the products we are offering.
Best regards,
Claudia F.

California
1 review
0 helpful votes
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The items are amazing quality and come at an extremely quick rate. The only downside is if you need to return an item, it becomes a little bit of a hassle, but even the new item is shipped extremely promptly.

Date of experience: May 3, 2020
Claudia F. Italist Rep
over a year old

Dear Stacey,
Thank you for your review.
We appreciate it.
We keep forking on returns and we are negotiating better and better rates

California
1 review
0 helpful votes
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Came across Italist when I searched for something on Google and Italist had it with the best price.
So I decided to try and that was a great decision ever.
I normally shop on farfetch and now Italist is my go-to.
Price is awesome especially all Italian brands and shipping is extremely fast and reliable via DHL.
LOVE <3

Date of experience: November 7, 2020
Claudia F. Italist Rep
over a year old

Dear Karyn,
Thank you for your review. We are glad you have been satisfied with wth our service.
You can find more information about our pricing here: https://www.italist.com/magazine/understanding-italist-pricing/
Best regards,
Claudia F.

New York
1 review
0 helpful votes
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I haven't yet shopped with Italist but needed a pair of shoes that only few luxury sites have.
I ordered the shoes and they were exactly as pictured with accurate coloring and size fit. They shipped on time.

Date of experience: May 25, 2020
Claudia F. Italist Rep
over a year old

Dear Nicholas,
Thank you for your feedback.
Best regards and be safe!
Claudia F.

Florida
1 review
1 helpful vote
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BEST SITE!
July 3, 2022

Italist has in season designer clothing for the BEST prices. These are the prices people go to Europe to pay and they're shipped to my house…FOR FREE! The shipping was so quick, i'm so happy with the purchase i bought. I got shoes, they were packaged beautifully :)

Date of experience: July 3, 2022
Claudia F. Italist Rep
over a year old

Hi Hilarie,

Thank you for taking the time to leave a review!

We hope you enjoy your new shoes.

-Allison

Hong Kong
1 review
3 helpful votes
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Poor correspondence
July 27, 2020

I bought Burberry hoodie, but it has no Italist tag, haf too many lint and strange smell.
It's clarity that so many people tried on this hoodie.
However, Italist customer center didn't agree free refund, change and assure laundry expence.
I have never seen such a poor correspondence.
They are looking down customer. Be careful.

Date of experience: July 27, 2020
Claudia F. Italist Rep
over a year old

Dear Motoi,
We are sorry for your experience and we understand your frustration

AE
1 review
1 helpful vote
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italist.com
June 18, 2017

Is this website authentic? Because I purchase pair of shoes but don't like them want to return but showing return period expire? The have instagram with ******* follower italist_offical i mentioned them but they delete my comments

Date of experience: June 18, 2017
Claudia F. Italist Rep
over a year old

Dear Um M.,
Here you can find some more information about our business model and how we grant authenticity and quality: https://www.italist.com/magazine/is-italist-legitimate/
Best regards and stay safe!

Australia
2 reviews
4 helpful votes
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GUCCI LOVE contin.
October 26, 2020

OmG! WoW! This site is incredible! I have wanted these Gucci Leather Sandals in Australia but they were never released downunder! I grabbed them on Italist.com for a fraction of thr price! GENUINE, AND PERFECT! Thank you for making this possible italist!

Date of experience: October 25, 2020
Claudia F. Italist Rep
over a year old

Dear Ferda,
Thank you for your review.
We are glad you have been satisfied with our service.
Please find here more information about our packaging; it really changes by brand and channel.
We hope this is helpful:
https://www.italist.com/magazine/what-packaging-comes-with-an-italist-order/
Thank you,
Claudia F.

Illinois
1 review
9 helpful votes
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I purchased a designer bag that was sold out almost everywhere besides italist, as it was a last season item, but I was so in love with it so I had to find it and buy it! When I found the purse on italist it was on sale for over 20% off of the original price, and was shipped to me so quickly and in absolutely perfect condition. I am so happy with my purchase and am not a loyal italist shopper!

Date of experience: May 1, 2020
Claudia F. Italist Rep
over a year old

Dear Emma,
Thank you for your feedback.
We are glad you have found what you were searching for.
Indeed, each product on our site has the season on the product page.
Best regards and be safe!
Claudia F.

California
1 review
0 helpful votes
Follow Khai P.
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I'm sharing my experience as a customer with Italist for so long. Italist always provide me a reliable feeling. The products' quality is great with a very competitive price. I'd like to say Italist is the site for luxury shopping!

Date of experience: October 11, 2022
Claudia F. Italist Rep
over a year old

Hi Khai,

Thank you for being such a long time loyal customer

California
1 review
0 helpful votes
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Great
February 2, 2022

Quick fast shipping, great quality. Will definitely be using again. I ordered from them because of the guaranteed fast shipping and it got here on time and i got my product when i needed it. Super helpful

Date of experience: February 2, 2022
Pennsylvania
17 reviews
47 helpful votes
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Perfect experience
August 13, 2019

Order went without incident; very fast shipping. I love the authentic, designer item I purchased. The only negative would be that DHL required a signature, even though I wouldn't have requested a signature. I had to stay home all day waiting. The package wasn't delivered until 6 pm. I believe you can fine-tune the delivery by visiting the DHL site.

Date of experience: August 12, 2019
Claudia F. Italist Rep
over a year old

Dear b. V.,
Thank you for your feedback!
Best regards and stay safe!
Claudia F.

Kuwait
1 review
0 helpful votes
Follow Shaghaf A.
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I love italist, they are very organized and i love how clean their packages are, their items are 100% authentic. Its honestly one of my favorite sites, and i even told my friends and family to shop from there!

Date of experience: June 12, 2020
Claudia F. Italist Rep
over a year old

Dear Shagaf,
Thank you for your review.
We appreciate it!

Florida
1 review
0 helpful votes
Follow Karen P.
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I receive my pair of golden goose in just a couple days. There were wrapped beautiful and taken care of. The shipping was extremely fast. I couldn't be any happier with the item I purchased. The box was within another box well wrapped and sealed. Could of asked for a better seller.

Date of experience: October 23, 2020
Claudia F. Italist Rep
over a year old

Dear Karen,
Thank you for your feedback.
Your satisfaction is essential to us.
We monitor the performance of each one of our partners daily to grant a consistent and reliable service.
You can read more here:

New York
1 review
1 helpful vote
Follow V C.
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At first I was second guessing myself with this site due to all the scams that's going on with these other online sites. I eventually ended up ordering a pair of Versace sneakers and when they came I was so hype and pulse my sneakers arrived within two days. After that I ordered at least 10 more pairs of sneakers and I'm beyond satisfied with Italist.THE BEST BY FAR

Date of experience: March 31, 2021
Claudia F. Italist Rep
over a year old

Dear V. C.,
My name is Claudia, and first of all, I would like to thank you for taking the time to provide your feedback

AE
1 review
0 helpful votes
Follow Eshta K.
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PRODUCT REVIEW
June 12, 2020

I bought MK heels, and I loved the product. The comfort And price was unmatchable, and above all, the service of italist is commendable. Even during the time of COVID19 pandemic, my item reached me in just 4 working days as promised on the website.

Date of experience: June 12, 2020
Claudia F. Italist Rep
over a year old

Dear Eshta,
We are glad you are satisfied with our services