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Italy
1 review
0 helpful votes
Follow Antonino L.
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The worst company ever, that is, ghosts that steal from you by selling fake and non-working programs.
Support: 0
Software Utilities: 0
ZERO answers, ZERO refunds, it is a SCAM across the board, so be careful, do not buy anything from them!

Date of experience: May 20, 2025
Spain
1 review
2 helpful votes
Follow Gregor H.
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Scam company
May 24, 2022

Purchased Excel Repair Genius and it didn't work at all. Support failed to provide any solution and refused to fulfill the 30-day moneyback guarantee. Total scam.

Edit: after leaving this review they contacted me with a screenshot showing they somehow managed to recovery at least part of my data. They agreed to send me the recovered file once I deleted the negative review, so now we can add extortion to the list. Of course they didn't accept to refund me.

Edit 2: a month later I got another email threatening to spread away my data, I don't know what do they want in exchange.

Date of experience: May 24, 2022
Singapore
1 review
4 helpful votes
Follow Tama H.
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I am a manager of an apartment complex and need into the computer before the 1st to collect rent.
Thank you for isunshare support team offer version... it worked! No the passwords for all users are blank and I won't be getting locked out again and I can now probably keep my job...
Thanks again, awesome product. And easy to use. I will tell this software to my friends.

Date of experience: June 30, 2022
Spain
1 review
2 helpful votes
Follow josep R.
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Nobody advise it don't work with Bitlocker. Service is very poor, and answers once per night (probably time change issue). So I was 5 days with them having one contact per day. Finally it didn't work. I asked my refund as per they promise of 30 days trial, but they refuse with silly excuses.

Date of experience: January 16, 2022
Connecticut
2 reviews
3 helpful votes
Follow Mike Q.
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I purchased a Bitlocker recovery software with a 30-day money back guarantee from this merchant. The software did not function at all, and I had to seek other methods to recover my data. After requesting a refund per the 30-day refund policy, the merchant responded by offering to help and asking for error codes etc, which I declined because by that time I already had to use a different product to recover data. The merchant then stopped responding. I have no choice but to charge back with credit card company.

Date of experience: July 21, 2022
Canada
1 review
0 helpful votes
Follow Gam S.
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I found my old computer in the corner and then when I tried to access it I realized that the password was long forgotten. After spending a lot of time trying "Tips" shared on Google, and all failed. Finally, iSunshare's Windows Password Genius helped me to remove my old password within half an hour. I am so thankful to their team!

Date of experience: January 8, 2024
AE
1 review
0 helpful votes
Follow Salvatore T.
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I contact support because the purchased product didn't identify Microsoft windows Server 2012 OS/users. After that support provide me with a link to another product used for partitioned OS ( OS on non standard partition) and solve my problem to reset Administration password.
Thanks a lot!

Date of experience: November 13, 2023
Virginia
1 review
1 helpful vote
Follow John H.
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I have a windows 10 asus laptop that is now allowing login to windows. I purchased and ran the reset of the password with the software and I see it should have been set to new password, then reboots later that the new password worked. So I'm in now. I will have to test it a bit but wanted to pass along that update. Thank you offer this software.

Date of experience: August 14, 2022
Michigan
1 review
0 helpful votes
Follow M M.
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Money-back guarantee is a lie
September 26, 2022

You can't get a refund without going through a lengthy process over email with tech support (whose English isn't great) first to solve the problem.
So if you happen to be in my boat where you couldn't take screenshots and you try everything they recommend but the application doesn't work, you're still out the money you spent on it and you've wasted time trying to get a refund.
Also, I wouldn't recommend their Bitlocker Genius product for Mac at all. I spent more than an hour troubleshooting and following their instructions to make it work, including downloading more software, and it still did absolutely nothing.

Date of experience: September 26, 2022
Connecticut
1 review
2 helpful votes
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Waste of money
February 9, 2021

Does not work.
Complex process, second computer needed, new flash required, too many commands., have to be computer confident to follow all the steps.
Anyone capable of figuring this out could use commands in SAFE MODE instead.

Date of experience: February 9, 2021
Virginia
1 review
1 helpful vote
Follow David B.
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I downloaded the software, installed it, and followed the instructions to burn it onto a USB thumb drive.
I went over to the Dell PC that I needed to remove or change the passwords for and I changed the boot sequence to look at a USB Drive.
I also needed to burn it to a CD for it to work.
It was an older Dell PC.
Thanks again.

Date of experience: October 11, 2022
California
1 review
4 helpful votes
Follow Yat Tsun C.
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Thank you iSunshare team offer the new program works like magic! I'm able to log in again and everything is all good!

Much appreciated your prompt response and assistance provided!

Have a great day!

Date of experience: August 30, 2021
Virginia
1 review
0 helpful votes
Follow Karine P.
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Bitlocker Genius work and very simple
July 1, 2022

I ordered the Bitlocker Reader Genius from your website.
I downloaded the Bitlocker Genius package but when I try to unlock my USB key with the software, it is work and very simple.
Thank you very much for isunshare prompt response.

Date of experience: June 30, 2022
Texas
1 review
2 helpful votes
Follow Stephanie F.
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The product didn't work and I received an error message when attempting to unlock a password protected document. They wouldn't refund my money even though they advertise money back guarantee. WATCH OUT! THIS IS A SCAM!

Date of experience: June 30, 2022
Florida
1 review
2 helpful votes
Follow Zane B.
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Works great!
May 4, 2022

On 99% of the password protected PowerPoint files I used it on, it's an instant unlock. On the odd file that it didn't work on, I sent the file to text support and they sent me a password back IMMEDIATELY. I really can't say enough about how well this has worked for me and a VERY responsive support staff makes it that much better. Get this software, you'll be glad you did.

Date of experience: May 4, 2022
Michigan
1 review
0 helpful votes
Follow Steven C.
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It works
July 2, 2024

It works great, I used it a few times. It can be a little technical for a person who doesn't work on computers, because you need to know some terms like BIOS and UEFI.

Date of experience: June 11, 2024
China
1 review
2 helpful votes
Follow Mary K.
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Easy to use
June 22, 2022

Its USB encryption software named SafeUSB Genius is easy to use. I added the password to protect my USB and my classmates took the USB. He said why my USB is empty? HAHAHA, all data is invisible after encryption. Good ideas. Thanks!

Date of experience: June 22, 2022
Oregon
1 review
0 helpful votes
Follow Steven E.
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Thank you for the extremely quick support initially on this issue. This new version of the software you had me download. The boot disk was created correctly and the server booted on WindowsPE, then the message on the window said that there were windows systems found. It is see the raid 1 boot drive. I double checked that the 2 disked I have created are in fact different so I know I've done everything correctly so far.

This computer is an off-the-shelf Dell PowerEdge T320 running Windows Server 2008 R2 and using a Dell PERC S110 raid controller. The server OS boots fine but I don't have access to the original OS distribution disks to do a rebuild so I need to get the administrator password. Then use iSunshare Windows Password Genius raid version remove the password.

Thank you very much! That last version worked perfectly.

Date of experience: July 7, 2022
Australia
1 review
1 helpful vote
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Terrible
August 12, 2022

Software didn't work and their support can't fix issue. They wont respond when I asked for a refund they ignored my request.

Date of experience: August 12, 2022
Australia
1 review
0 helpful votes
Follow Brad K.
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Excellence
June 13, 2024

Have used Isunshare for years always works excellent backup service also would recommend to everyone and anyone who needs an awesome password tool

Date of experience: June 12, 2024

Overview

ISunshare has a rating of 3.2 stars from 29 reviews, indicating that most customers are generally satisfied with their purchases. ISunshare ranks 26th among Computer sites.

service
13
value
13
shipping
8
returns
12
quality
13