Playing top eleven game and used option to play some games in order to receive additional tokens Iron source was one that linked another game after fulfilling rewards requirement received only partially small rewards. Complained but never received rewards.
Responces were very slow and complete customer relationship was cold and rejecting
I just want to say that I didn't get the rewards for completion and when I reached out to customer service they were very pleasant and helpful. They had my rewards corrected and adjusted. Honestly customer service is everything! I appreciate your staff at iron wall! Thank you!
IronSource is the third party provider for rewards in a game called Hero Wars. Often the rewards are granted through the process but when they aren't and you ha e to deal with support it takes weeks to months to get things straightened out. I currently have 2 completed offers that have not been resolved. One is posted below, the other offer has been so long ago that it was deleted from my history. I would never recommend that anyone use their services.
Iron Source provides support for the rewards program I'm a part of for my call provider. I had a snafu with one of the apps installed wouldn't register on my carriers app for the rewards, so I sent a request to check. Prompt response as I provided a screenshot to make it easier. Received my rewards without issue. Thanks! I look forward to working with you on more offers, its great for my phone bill.
Had a delay on some rewards being applied to my account, so I sent them two screenshots where you could see the completion progress and rewards still pending. After a quick confirmation email, the issue was resolved almost immediately, no hassle at all. Thanks
I experienced some trouble with receiving bux after completing the tasks for them. It was super easy to get in contact and the customer service emails were sent so fast, it all went smoothly without any trouble. Great job!
While indeed a small portion of my request was addressed, sadly that was only 1/5 of the issue and the other 4/5 went unaddressed, even after follow up email. Just be cautious as you really can't count on much.
To achieve better results in top eleven I started to open the offer wall to boost my token balance. Of the options there iron source provided the best variety of promotions, the clearest indication of progress and the most reliable payouts. This time however my reward didn't arrive, but I went to support and a brief email bought me a quick and positive response. I'm happy and life goes on, thank you for the work you do and keep adding the offers
I hesitate to complain about much, never wanting to be a bother, especially around the year-end holidays, but the process was easy, painless, and mostly automated. The resolution was quick and positive - they want to come through on what they promised, and they act quickly when they find out something has gone wrong to correct things. Will not hesitate to contact support if this happens again :)
Started a offer to gain gems for my favorite game. After finishing the tasks i didn't get the gems. Wrote 1 E-Mail with screenshots, they have proofed that i full field all task within all terms. Took 1 day and i received it all. Thanks for help! Definitely will do it again when another good offer shows up.
I have already played several games and they have paid very quick...
Now thats what it should be like with all the app that give gift cards and other prizes... not a day or two so fast that i checked when i finished the task and my points was already there
I've been doing offers for so many years with so many companies and I say for a fact these guys are great
The only downside is the time limit they take to grant you your reward in case the advertiser tried to scam you. But regardless of the time limit it's much better than any other
По запросу ticket #******* - не начисляют бонусы в игре. Прикладываю другие скриншоты. Прошу решить данную проблему.
Dear user,
Ticket #******* (Guns of Glory - Install & open the app for Android to earn Emeralds!) has been reviewed and will not be approved. We cannot confirm your offer completion with the advertiser from the proof you have provided.
Please reopen the ticket and attach proof (screenshot) that contains all the transaction details including the time and date of completion so we can verify with the advertiser.
Additionally, please check that you indeed completed the offer through our offer wall and not through another offer provider.
Thank you,
Customer Support Team
I have had nothing but good experiences with this app. The offers are great and it credits immediately. Only once did it not credit as soon as I reach the payout level. Did a ticket to customer service and had my points within a half an hour. Try it you will love it too.
After passing the offer, there were some problems with the calculation of remuneration. Wrote in support, attached one screenshot and the problem was solved within half an hour! Thank you very much, I'm very happy, everything is clear, fast and honest! I will keep going through offers from them!
This Earning platform is simple and easy to earn credit but what I love is their support team, they answer your questions right away and find a solution to your problem, their also really polite and helpful. After I contacted them about a technical problem they nicely gave me diamonds for trying to complete the task.
JustPlay is my go to App. Customer service has always helped me out in any situation that ran into I can't think of a bad thing to say about them. They keep offers as fresh as possible.One thing is true play multiple games. I've made around $750 in 6 months so I can screenshot proof if there's a review that states other wise. A+ gaming app.
Contacting support and following the proper steps goes a long way! I've gotten such great results from this app and it's by far the best app I've ever downloaded. I can't thank you guys enough for being attentive to my situations/concerns.
I downloaded an app to receive a reward but didn't receive the rewards however I contacted customer service & after review the rewards were credited to my account! It a was super easy and very quick. Thanks for all your help!
There was a redemption offer that didn't work properly, but after submitting a support ticket with a screenshot it was fixed within 30 minutes! All of the other offers have worked perfectly, and I've been able to pay for a couple of video games out of all the time spent on my phone. I'd say it's a good trade-off :)
Answer: Only standarized answers from bots saying "NO"...
ironSource has a rating of 3.7 stars from 529 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ironSource most frequently mention customer service, iron source and quick response. ironSource ranks 2nd among Mobile App Development sites.