ironSource

I really like this app. I like that you guys answer fast and that I get the money fast as will as some of the game are easy to get points from. Keep up the amazing work you guys and girls do and I hope you are keeping safe and healthy.

My offers on 1945 Air Force keep getting approved, but I am not getting awarded anything. I don't know if IronSource is to blame or the game app. But so far IronSource has not been helpful in solving the issue. Will update if that changes.

I was quite satisfied with the help I received. I didn't have to wait long at all for a response unlike other customer services, where you end up waiting days on end for a response and half the time, the response you finally get, ends up being no help at all. But, this go round the response was quick and easy and my issue was resolved right away. I give two thumbs up :)

Popped in a support ticket regarding an ingame reward, was reviewed and resolved within 30mins. Generally do have a good service / quick turn around on any tickets i pop in but this one was certainly the quickest by far.

Thank you :)

Support ticket submission (through ironSource) was broken on all platforms. Took over a week to find a working contact email for ironSource, even working with their ad partner (Kongregate) to find it. Took almost another week to get a response, then two more weeks to get my issue corrected.

Genuine review here; ironsrc.com is a load of crap! Unhelpful, take your money and then ignore you. They rip off your users who then direct their anger at you, giving your application business a bad image, and loss of revenue in the long run. My advice, avoid like covid 19.
Just look at the reviews/comments online or on Google play.

I have contacted with the support I wrote about my problem and they responded very fast and they were very helphul.
The game has some issue but they are trying to fix it so based on my experiences the overall rating is 4 star for me.

I had an issue with my reward, I did not receive it even though it was completed.
After contacting the support, I received the reward in less than a day.

Thank you, really satisfied with the support provided.

In spite of completing the requirements for the promised advertised credits I did not receive them. After submitting a request to have this corrected I received an email confirming that I had been approved to receive the credits but have still not received them. I have rebooted the gaming apps and followed the instructions of the email, and have still not received the credits. Extremely disappointing, I spent a great deal of time completing the requirements in order to receive the advertised credits.

Hello critical ops team,
I am RohanKT25 playing your game for about 3 months and i sorry to say that i have completed the task of candy crush saga and harvest land but till now i didn't get my credits and todag i got a mail that it is approved that your request of Candy crush saga that you are completed your task and we have sent your reward (Credits) but when i check by opening the game i found that till now i did not get my reward i mean credits. Here are some evidence so that you can trust me. So please, its my request to you that give my credits as soon as possible.
Thankyou...

This has been my second interaction with the iron source customer service team and for the second time they have dealt with and resolved my issue within a day with the expected outcome, amazing customer service, even better game.

Had an issue with those walls of "Install___ to get__ in game currency" or whatnot in crush crush- sent the report email with a screenshot proving I did in fact complete the offer and the got back in like 30 minutes. All in all no complaints lol

I played a game to receive a token and after I completed the status task, only the installed application appeared and I had not received any token. I sent an email and in a few minutes the problem was solved.

What a bunch of jack asses. Hard to get a straight answer if you mess up. And if you (me) are wrong don't expect any guidance or explanation. It's not the time they don't have its that they want you to mess up again and again as they profit more and more. Mark, have a great day! Game on, with a different game...

I would like to thank you for having solved the issue I had with the game Match Masters (problem to receive a bonus on an other game).

Although you have a lot of works, you spent a few minutes to solve my issue.

Thank you very much.

Best regards,

Vincent from Aubange in Belgium