website thubmnail of IRS.gov
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Virginia
1 review
0 helpful votes
Follow april p.
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Received a call from the irs about my 3rd stimulus not received. I was told there is a programming issue and they have no idea when the error will be fixed. May not get my check until next year! If at all. She was able to tell me though she received HER 3RD STIMULUS CHECK! Such bull%$#@!

Date of experience: July 15, 2021
Missouri
1 review
1 helpful vote
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I went through dozens of stupid phone menus only to not be able to reach a human whatsoever. Both their website and phone line are awfully designed, after going through phone menus for 20 minutes I was told they were too busy and I wasn't even put on hold instead I was just told to call another time. Tried to make an appointment at a center and again couldn't reach a human being, and again was told they were too busy to answer my call whatsoever.

Date of experience: April 13, 2022
Florida
1 review
3 helpful votes
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Heartless
November 22, 2019

The IRS is the most heartless company to audit someone before Christmas. Hard working people are struggling to pay their bills, most didn't get back any refund because of the tax changes and the IRS went back into poor people IRS taxes file to find things to audit before Christmas. I had to cancel my vacation after working hard for a year because the IRS audit me and I have to pay before Christmas. The people that work there, I hope one day, they'll get audited during the holidays and how it feels. They're cold!

Date of experience: November 22, 2019
Texas
2 reviews
5 helpful votes
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Thge IRS needs to go away. Waited for almost two hours with lobby music same tune over and over, when I tried to help my daughter the lady said the call would be terminated, just had a general question about filiing two days late but when she found out my daughter had a German address the call was terminated within 30 seconds without the general question being answered. Rudness was unacceptable. She offered another phone number. Another two hours of lobby music? No thanks. Down with the IRS.

Date of experience: April 20, 2023
Texas
1 review
0 helpful votes
Follow Will W.
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How can you be so greedy, take our taxes and money you say we "owe" by taxing that same dollar 4x then treat us like garbage and not process our returns, amendments or fix your mistakes. You've stayed employed and if you're so behind WORK WEEKENDS to catch up. WORK LONGER HOURS to catch up.
The system tells me to call and then you won't take the call or you get rude that I called because the system said to do so. You need to be shut down entirely and investigated. This entire system needs to be changed. You want money that you've taxed time and time again and then to monitor our transactions over 600.00 or accounts with 600.00 in them like savings. Get out of here with that mess.

Date of experience: October 28, 2021
Michigan
1 review
0 helpful votes
Follow S M.
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I sat on the phone for one hour and 45 minutes for nothing. Was treated rudely and like I was an idiot. I called to clear up my taxes and tell them I owed, NEVER AGAIN! Place is a joke, people need to be fired and the system needs to be cleaned up!

Date of experience: March 21, 2023
Indiana
1 review
0 helpful votes
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No answer
April 26, 2022

I have been calling the IRS identity verification line for 7 months I have not being able to talk to anyone yet I still call every day it says the same thing over and over. I need my money they suck I have no other number to call

Date of experience: April 26, 2022
Texas
1 review
4 helpful votes
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Awful
April 5, 2019

Filing my taxes this year has been horrible. I worked last year and no taxes were getting taken of my check. I complained to my job 3 times. They reviewed and couldn't figure out why. I filled out my tax paperwork correctly so my boss didn't understand why my taxes weren't being taken out of my check. Came to find out I wasn't the only one. Also other people I talked that worked for other companies had the same problem. IRS do your job. I'm sure you all get paid enough too. It's not fair that I have to do my job and the irs job too (making sure taxes are taken out of my check). That is your job not mine! That resulted in you all taking about all my income tax this year. Which has been delayed because my taxes were under review and I have to wait an extra 9 weeks to get my taxes. It taxes forever to get your incomes taxes. But it takes no time for you all to rip us off. Y'all are sad! Do better.

Date of experience: April 5, 2019
Pennsylvania
1 review
4 helpful votes
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What B***s**t!
February 18, 2020

I dont know whos bright idea it was to hold peoples taxes with kids and earned income credit claims on taxes this year 2020 til the last minute to reveiw further but i think these people need there money faster then people who didnt claim kids and made over earned income credit bracket. And if i was late paying you (irs) 3 months that would codt me $300 but its ok for you to hild my 6 grand that long. Scum..

Date of experience: February 18, 2020
Michigan
1 review
1 helpful vote
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Heavy call volume
March 17, 2021

It's 7am on the dot and it says "Do to heavy call volume were unable to accept calls at this time try your call again later." Then the phone hangs up. The website is no help at all. Why can't you check the status about your 1st and 2and stimulus payment without making an account and all the other foolery.? SMH..

Date of experience: March 17, 2021
Texas
2 reviews
1 helpful vote
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The lost ones
June 25, 2021

I am disabled yes but I try and manage. I am at a point where it angers me. Those who are still waiting, right now for the third stimulus payment it's ridiculous. It's almost the end of June 2021 any I have yet to receive it. I got the first and second payments with no problems. And to think all it takes is a push of a button. And trust me they are picking and choosing right now. I have checked that payment tool since March when third payments went out. My address, ss number, card number has not changed. I am around other disabled people on a daily and for some odd reason they have already gotten theirs. WOW! To all of a sudden disregard the people who really need it, is disgusting. I shouldn't have to call, I shouldn't have to check back numerous times! 1st and 2nd payments I got like everyone else why now does it take several months after the payments went out. AGAIN I SAY... AND QUOTE ME PLEASE... ALL IT TAKES IS A PUSH OF A BUTTON!

Date of experience: June 25, 2021
Washington
1 review
0 helpful votes
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Awesome service
November 24, 2019

My family is very thankful to Mr. Samni-Akato. He proved that people with big heart work in IRS. We were having some issues with IRS for a few years, and no one could help us until we talked to him. He was able to help us in less than one hour with the problems that we were dealing for 3years. Thank you very much.

Date of experience: November 22, 2019
Illinois
1 review
0 helpful votes
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I am not happy at all with the irs. I cannot get any answers from the internet from phone calls to the irs. All I het is the runaround about any questions I ask about my refund, my stimulus checks both 2nd & 3rd EIP. Get no answers or the ever famous "I don't know"answer from the irs employs. What good is the irs & why do we pay these people that work for the irs? Especially when no one helps you.The irs needs done away with!

Date of experience: April 26, 2021
West Virginia
1 review
0 helpful votes
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Called several times to speak to a representative on callback and I either get disconnected or the representative hangs up on me. So I called back again one more time and waited on hold over 30 minutes and spoke with a live agent that transferred me to law department and the recording says they cannot help me on the phone that I needed to go online to find my answer. The IRS is a REAL big JOKE!,

Date of experience: April 7, 2023
Florida
1 review
0 helpful votes
Follow Lori M.
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This has to be the worst tax costumer service EVER! My taxes were excepted on Feb. 10,2020! 2 months later get a letter about market place insurance PTC has to be added, ok do that, amended return excepted Sept 1,2020. Then have to verify my identity needless to say I've jumped Thur all the hoops and still no one who answers the phone at IRS, can tell me why my return has still not been processed well after 20 weeks! I understand they had other payments to send out but really over a year for a simple tax return with no mistakes! I needed that money over a year ago! My life is on hold untill I receive my refund! The least the IRS could do is give me a time frame, after the time frame I already had which was 16 weeks, now 20 weeks, NOW WHO KNOWS WHEN!

Date of experience: January 21, 2022
Kentucky
2 reviews
2 helpful votes
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Current changes
February 18, 2024

I paid 7000.00 in taxes and got 33.00 dollars back. This is why folks from lower classes are voting for Trump. Thanks for nothing.

Date of experience: February 18, 2024
Mississippi
1 review
0 helpful votes
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Worse customer service
January 5, 2021

A stray dog has a better customer service and a iq then the people work for the IRS Very rude can not help you and do not know nothing I do not know why we pay tax dollars to them for and they are dumb as a Box of rocks They do not deserve the one star I have given

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Date of experience: January 5, 2021
New Jersey
1 review
0 helpful votes
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IRS HAS BEEN "PROCESSING" MY RETURN FOR OVER A YEAR NOW! I HAVE CALLED TO ASK WHY AND NO ONE CAN PROVIDE ME WITH A REASON WHY! THEY ARE CLAIMING ON THEIR WEBSITE AS OF 03-17-23 THEY ARE RUNNING NORMAL OPERATIONS, IT IS A LIE!

Date of experience: March 17, 2023
Ohio
1 review
0 helpful votes
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Irs hold times
December 12, 2022

I was on hold today for nearly 3 hours. I opted for a call-back. When the call came in I was directed to indicate by pressing 1 on my phone to continue with the call. I pressed 1 but nothing was received on the irs call. This happened 3 times. VERY POOR CUSTOMER SERVICE. Actually the IRS website is almost worse.

Date of experience: December 12, 2022
Indiana
3 reviews
4 helpful votes
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Can't even get ahold of them they keep hanging up and they held my refund How am I supposed to dispute that If I don't hear anything within a week from them im taking them to court I mean seriously how can you hold a refund and then not even allow somebody to talk to anybody about why your holding the refund Pretty sad How petty our government has got I have 3 kids And didn't hold my returns before So here's my proof of purchase lol you lame $#*!s

Date of experience: April 8, 2021

Overview

IRS.gov has a rating of 1.5 stars from 288 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with IRS.gov most frequently mention customer service, tax return and stimulus check. IRS.gov ranks 179th among Government sites.

service
120
value
107
shipping
71
returns
77
quality
107
+18