IRemedy

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Cynthia Z.
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You were quick to answer my question in your chat. The product arrived timely. The price was good. My only quibble is that it is not as sturdy as what it is replacing...but I guess that is commensurate with the price.

Date of experience: August 15, 2019
Pearson H.
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After placing order I got a progress icon for the rest of the day. My order didn't go through and I had to go back through the process the next day.

I contacted customer service a week after placing my order. The status was at "Processing." Customer service was very helpful and I received a call with an update on my order. Order was received 2 days later.

Date of experience: April 8, 2019
Morris M.
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Appropriate information provided
August 14, 2020

Appropriate information provided. The relative ease of securing the needed product was impressive. Hope that the delivery and use of product matches the ordering process. Prompt and fast delivery. Very satisfied.

Date of experience: August 14, 2020
Ivette R.
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Great experience
May 14, 2015

Great experience - - I placed the order online. I called customer service and spoke to Tabatha to see if the delivery could be expedited. She followed-up with me and received delivery as promised. Thank you!

Date of experience: May 14, 2015
Diane G.
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The boot arrived quickly
August 17, 2019

The boot arrived quickly. It was too small, however, so I returned it. I ordered the extra small. I take 6.5 in shoes. The small was too large -- extra small was too small, so I was not able to use one of these boots.

Date of experience: August 17, 2019
C S.
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Will wait to see if item is available
February 5, 2020

Will wait to see if item is available. Ordering was easy.

Don't have anything to add. You canceled this order because you couldn't get the items. Don't think it was your fault, but not sure how to answer the questions, so I lowered the ratings. Maybe you should toss this one.

Date of experience: February 5, 2020
Vertina N.
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The prices were cheaper than any other site I have seen thus far! I hope the shipping time is just as efficient. Thanks!

I initially received part of my shipment. It wasn't until I called that I found out that the rest of the order was coming in a second shipment. Other than that overall it was a good experience.

Date of experience: December 22, 2015
Lanette H.
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Had some trouble with checkout, finding shopping cart. Received order, pads were not what I thought I ordered. Washcloths expire in December so are old. Yes I received my order.

Date of experience: October 6, 2020
Ben B.
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My order was delayed due to a lack in stock
June 25, 2015

My order was delayed due to a lack in stock. I appreciated the immediate contact by the costumer service once I expressed my concern of not having my product yet. Even though it was two weeks until I received my order, I was thankful that the costumer service decided to address their poor service with a 10% discount on my next order.

Date of experience: June 25, 2015
Kim C.
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Thank you for helping and the timing of shipping. I would required this company. Been searching everywhere for this items and finally find it on iRemedy. It's been very hard for healthcare workers to find PPE.

Date of experience: March 28, 2020
Maureen E.
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Size small gloves arrived so small that I could not get my hand in. Reached out to Customer Service and was told They have had issues with the manufacturer. She told me that I would receive an RMA to return the gloves and a full refund. That was over a week ago and I still have received nothing.

Date of experience: September 29, 2020
DAVID K.
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AWESOME
August 13, 2015

AWESOME
But you never sent me an email to let me know you shipped the order. So I did not know how and when it was shipped to make sure I expect it. No tracking number. And you had said you would as soon as you ship.

Date of experience: August 13, 2015
Thelma L.
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Went on chat to find out if the bioskin thumb spica came in medium size for same price because I'd of ordered 1 of each but never received a reply. Then had trouble checking out. Received product that I ordered but are to big. Won't fit on my thumb correctly and makes it to long then to fit on the wrist correctly. Really needed a small/medium.

Date of experience: November 25, 2019
Ivan V.
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Gave this product a two because face masks did not have a production date. Not sure how long these have been on the shelves. So now I'm not so confident I made the right purchase. So purchase rating is a three. I would have given it a five if it wasn't for the face mask production date uncertainty.

Date of experience: May 24, 2020
Brenda C.
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I have had one of the sofTouch ice packs for years. Yesterday, it exploded. I love that it was so easy to order one from you so easily and quickly

I'm still waiting on one of the products I purchased.

Date of experience: August 18, 2015
J L.
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Very pleased with the ease of ordering and customer service was great. We placed the order on Monday and had the product on Friday. Everyone was very helpful. Would definitely do business with iRemedy again.

Date of experience: July 30, 2020
Eugene D.
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My shopping experience with iRemedy Supply was great. Ordering was easy and my product arrived when it was supposed to. I will use iRemedy Supply again, and I would recommend them to anyone looking for medical supplies.

Date of experience: October 13, 2015
henry f.
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The metatarsal pads were MUCH smaller than the ones my podiatrist gave me
Perhaps I should have measured more closely, but they were the only ones available on your webpage.
Do you have any larger ones?

Also, I had "extreme" difficulty removing the paper backing from the pads and had to resort to my razor blade utility knife to finally expose the adhesive. One might consider placing an extra instruction about this as I ruined 5 pads trying to detach the paper and only after a phone call to "DR. JILL's" did I persevere and use the razor blade. (PS what is MP in your state codes?)

Date of experience: December 9, 2018
Steve c.
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I ordered a gallon of hand sanitizer what i got was a gallon of hand soap. If this was a joke it was not funny. With the virus becoming more dangerous. This is a very bad way to treat the elderly.
I will be reporting this to the authorities.

Date of experience: March 11, 2020
kevin J.
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First attempt to order, the webpage failed to allow me to put in cc info,
2nd attempt the web page when checking out loaded very slowly

Had to pay return shipping for item returned, item was poorly decsribed, would not have ordered it if it had a proper description

Date of experience: September 26, 2019

Overview

IRemedy has a rating of 3.9 stars from 1,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with IRemedy most frequently mention customer service, free shipping and shopping experience. IRemedy ranks 94th among Medical Supply Store sites.

service
3
value
3
shipping
3
quality
3

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8,119 reviews