IPTV Solution

I have been using IPTV Solution for more than 6 months now. Awesome programming choices. We get everything my girlfriend and I wanna watch. The prices are good and at times they run specials where you can add extra time for discounted prices!

Tried to get support to set up and nothing was going the way it was supposed to. Support staff then called me a stupid fu** along with other things for not being able to set it up, real class. I went elsewhere and had it set up in minutes. Avoid these guys.

I made a first subscription for one month. It went very well. By renewing for six months ($125) by interac, the money was received by Iptv solution and the system no longer works. I sent 5 messages to be able to access the system and I received no response from Iptv solution. I filed a complaint with the Royal Canadian Mounted Police (RCMP).

Was with them for 3 years...just bought a new box with a new 14 month subsription because the old box was not working well. The new more expensive box is not working well. After 3 emails to fix the issue no answer. The new subsription show expired continuously. Hard to reach them for a chat...seems they avoid me...no telephone number to reach them. Please avoid the enterprise. Fast to tke your money, not fast to help you.

My box is obselete after 3 years and don't match with the new upgrade so i have to buy a new box. Instead i ask a refund the same day they took my e-transfer and they tell me no. I don't recommand to anybody...à lot of lag and reboot.

Have been subscribed to their service for over a year now, and it has been ok. But the customer service is absolutely horrible. Every time I use their online chat to tell them of the issues I am having, I always get the same answers, and even though I do exactly what they constantly tell me to do, the problems don't always get fixed and the people your chatting with are so $#*!ty and arrogant it is totally unprofessional and frustrating. Now my service has stopped working altogether since yesterday, I spent Hours on the chat with them, trying to fix the issue, they made me change my mac address and all the other usual banalities, and it still doesn't work! They stopped responding to me on the chat and I sent them an e-mail and they are not responding to that either! Thank goodness my subscriptions finishes in a week anyway and I will NEVER renew with them again. They are cheap but you get what you paid for! Avoid this Service at all costs and spare yourself hours of frustration.

For my this or 4th time, subscribed for 1 month Nov. 13'20. Was Offered promo, pay extra abd get 4 months. Was acknowledged and account To be update. Should be To Mar. 12 early Feb. WAs Advised account To expire, which it did today. I sent several emails with copy/paste their confirmations. Not an Home at company! Will look elsewhere. Service satisfactory BUT some screen freeze, often no schedule info and Channel numbers often changing. Improvement needed. JRS

One point I needed a bit of help didn't really explain very well exactly how to do it it put me in a difficult position for two days after that resolve the problem myself I guess I've been bugging them away too much on the chat and I was mentioning how much I was not please since that moment they don't respond to me no more I even make a second payment for another month subscription and I don't think they going to open the valve so I could have it so basically they're stealing my money

Ordered a box on décembre 14 2023 and never received anything and when I Try to text them, no one ever answers! Lost 250$ with their con

They talk to you like you are a complete idiot, they assume that you are a professional in their domain, their explanations are incomplete.

Today I contacted IPTVsolution.ca via chat regarding a T95Z Android box they sold me in June of this year, 2020

After confirming with me the warranty on this box was 1 year, I asked for a replacement because the box, only 3 months old, stopped working.

There were two people on the chat, "Eric" and "Frank"

They refused to honor the warranty because I was no longer a client of their IPTV service. The warranty, I reminded them, was not conditional on subscribing to their service, it was on the box itself.

They refused to honor the warranty.

I then advised them that the recourse to recover the $150 cost of the box would be Small Claims Court. At that point, both of them started threatening me. They identified me from my email address when I subscribed to their service and started addressing me by my name.

They advised me they were in Medellin, Columbia, not Canada, and what did I hope to accomplish?

"We know who you are R______, we know where you live. Don't do anything you will regret" along with more threats.

They then started sexual connotations regarding my wife! And if I didn't know how to take care if her, they would!

At that moment I attempted to have the complete conversation documented and sent to my email address, as their chat function has that option, but they obviously could see what I was doing on their end and they immediately terminated the chat, preventing the download.

I will swear in a court of law as to the accuracy of this statement and I will do everything in my power to get their website deleted from the CIRA registry.

I bought a subscription yesterday. They took the money an hour later but never provided me the additional information to make the channels work!

C est facile de se cacher et de dire n importe quand un client attend sa commande depuis 1 mois. Je ne dois pas etre le seul a s' etre fait prendre puisqu il ont pris le temps d'ecrire un message circulaire bidon supposant des problèmes courriers. Le seul message de leurs part sans fautes.