Have been subscribed to their service for over a year now, and it has been ok. But the customer service is absolutely horrible. Every time I use their online chat to tell them of the issues I am having, I always get the same answers, and even though I do exactly what they constantly tell me to do, the problems don't always get fixed and the people your chatting with are so $#*!ty and arrogant it is totally unprofessional and frustrating. Now my service has stopped working altogether since yesterday, I spent Hours on the chat with them, trying to fix the issue, they made me change my mac address and all the other usual banalities, and it still doesn't work! They stopped responding to me on the chat and I sent them an e-mail and they are not responding to that either! Thank goodness my subscriptions finishes in a week anyway and I will NEVER renew with them again. They are cheap but you get what you paid for! Avoid this Service at all costs and spare yourself hours of frustration.