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    IPTV Solution

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Trustpilot
4.6 / 5
Corporate Values

Overview

IPTV Solution has a consumer rating of 3.34 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. IPTV Solution ranks 5th among Video Game Accessories sites.

  • Shipping
    1
  • Quality
    3
Positive reviews (last 12 months): 33.3%
Positive
2
Neutral
0
Negative
4
View ratings trends
5
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What reviewers want you to know

Positive highlights

  • J'ai recu tous mes appareils en moins de 3 jours et la connection fut très simple.

Critical highlights

No critical highlights yet

How would you rate IPTV Solution?
Top Positive Review

“Service Full HD! Service exceeds my expectations!”

Melissa V.
4/21/20

I'm more than satisfied with the quality of their products. My Sister and I ordered 3 box for our familly and our kids are so happy. They provided support during the process and delivery was within 3 days. The quality is full HD and exceeds my expectations. I recommend it to my friends

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Top Critical Review

“Poor service poor quality of customer service”

Bernard D.
2/20/21

One point I needed a bit of help didn't really explain very well exactly how to do it it put me in a difficult position for two days after that resolve the problem myself I guess I've been bugging them away too much on the chat and I was mentioning how much I was not please since that moment they don't respond to me no more I even make a second payment for another month subscription and I don't think they going to open the valve so I could have it so basically they're stealing my money

See critical reviews

Reviews (34)

Rating

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Reviews that mention popular keywords

3 jours (3)
johns8097
1 review
0 helpful votes
February 13th, 2021

For my this or 4th time, subscribed for 1 month Nov. 13'20. Was Offered promo, pay extra abd get 4 months. Was acknowledged and account To be update. Should be To Mar. 12 early Feb. WAs Advised account To expire, which it did today. I sent several emails with copy/paste their confirmations. Not an Home at company! Will look elsewhere. Service satisfactory BUT some screen freeze, often no schedule info and Channel numbers often changing. Improvement needed. JRS

yvesb32
1 review
0 helpful votes
March 25th, 2020

It is cheap and it is cheap. The image freezes, often more sound, the TV schedule hardly ever there, often the screen becomes completely black and impossible to schedule a recording. When you communicate with them by email, they answer you, you have no account here! Wow! I call them thieves. I think you are better off paying a little more and going with legal and known companies.

Montréal, Qc

melissav208
1 review
7 helpful votes
April 21st, 2020

I'm more than satisfied with the quality of their products. My Sister and I ordered 3 box for our familly and our kids are so happy. They provided support during the process and delivery was within 3 days. The quality is full HD and exceeds my expectations. I recommend it to my friends

bernardd91
1 review
0 helpful votes
February 20th, 2021

One point I needed a bit of help didn't really explain very well exactly how to do it it put me in a difficult position for two days after that resolve the problem myself I guess I've been bugging them away too much on the chat and I was mentioning how much I was not please since that moment they don't respond to me no more I even make a second payment for another month subscription and I don't think they going to open the valve so I could have it so basically they're stealing my money

fancya2
1 review
0 helpful votes
March 23rd, 2021

Have been subscribed to their service for over a year now, and it has been ok. But the customer service is absolutely horrible. Every time I use their online chat to tell them of the issues I am having, I always get the same answers, and even though I do exactly what they constantly tell me to do, the problems don't always get fixed and the people your chatting with are so $#*!ty and arrogant it is totally unprofessional and frustrating. Now my service has stopped working altogether since yesterday, I spent Hours on the chat with them, trying to fix the issue, they made me change my mac address and all the other usual banalities, and it still doesn't work! They stopped responding to me on the chat and I sent them an e-mail and they are not responding to that either! Thank goodness my subscriptions finishes in a week anyway and I will NEVER renew with them again. They are cheap but you get what you paid for! Avoid this Service at all costs and spare yourself hours of frustration.

Tip for consumers:
Stay far away from this site.

Products used:
IPTV service

Service
Value
Quality
martinf157
1 review
21 helpful votes
February 11th, 2020

I've been using their service for the last 6 months and they are very good. They are very helpful if you have an issue and always available to help you. The quality of their product is great.

martl21
1 review
32 helpful votes
December 19th, 2019

I had an issue with my box and their technicien helped to resolve my problems. I was so happy! I order a box for my second tv that i received within 3 days. The box and service works great. I recommend to everyone that are looking for a good provider.

teddyt9
1 review
1 helpful vote
March 27th, 2020

Trying to get in touch with their online chat, seems like talking to a brick wall. It's like a monologue. Poor service and regret for signing up to that $#*!

albertd142
5 reviews
1 helpful vote
December 10th, 2020

They are terrible

They are terrible.
I had a 1 year subscription.
In the beginning it was fine. But the it didn't work for 4-6 days. Ok, can happen.
Now it has been down for weeks, they don't aswer to mails. They just ignore you while I still have 6 months to go.
Don't give them your money...
Now I have switched to IPTV Pasa

danielt717
2 reviews
0 helpful votes
December 20th, 2020

I am their clients for more than 3 years and always got great service
And very good quality HD and 4K. I very like their recorder diablo box with diablo pro playing on it... it is perfect!

cd297
1 review
0 helpful votes
March 22nd, 2020

I bought a subscription yesterday. They took the money an hour later but never provided me the additional information to make the channels work!

Tip for consumers:
Don't! Please don't! Go somewhere else.

Products used:
None at the moment. I'll give them 5 days to answer to my emails before I sue them and look somewhere else.

richardc1951
1 review
0 helpful votes
October 3rd, 2020

Today I contacted IPTVsolution.ca via chat regarding a T95Z Android box they sold me in June of this year, 2020

After confirming with me the warranty on this box was 1 year, I asked for a replacement because the box, only 3 months old, stopped working.

There were two people on the chat, "Eric" and "Frank"

They refused to honor the warranty because I was no longer a client of their IPTV service. The warranty, I reminded them, was not conditional on subscribing to their service, it was on the box itself.

They refused to honor the warranty.

I then advised them that the recourse to recover the $150 cost of the box would be Small Claims Court. At that point, both of them started threatening me. They identified me from my email address when I subscribed to their service and started addressing me by my name.

They advised me they were in Medellin, Columbia, not Canada, and what did I hope to accomplish?

"We know who you are R______, we know where you live. Don't do anything you will regret" along with more threats.

They then started sexual connotations regarding my wife! And if I didn't know how to take care if her, they would!

At that moment I attempted to have the complete conversation documented and sent to my email address, as their chat function has that option, but they obviously could see what I was doing on their end and they immediately terminated the chat, preventing the download.

I will swear in a court of law as to the accuracy of this statement and I will do everything in my power to get their website deleted from the CIRA registry.

patrickc522
1 review
7 helpful votes
April 24th, 2020

Jai ete agreablement surpris de la rapidite de l'expedition de ma nouvelle boite android (24 heures). Leur equipe m'ont aussi apporte une aide exceptionnel pour configurer ma box a distance au debut et mont aider a comprendre le fonctionnement. Jai commander leur service OK2 et je suis vraiment heureux du resultat :)) jai hate que le football commence en automne!

micheled605
2 reviews
0 helpful votes
October 25th, 2021

J'ai recu ma box diablo enregistreur Diablo en 2 jours apres ma commande sur leur site www.iptvsolution.ca, livraison tres rapide.

Le branchement fut tres rapide en moins de 3 mins. La qualite d'image et de leur produit service est de loin superieur a ce qu'on retrouve ailleurs.

Je vais renouveller mon abonnement pour 14 mois et ils m'ont meme ajouter 2 mois gratuit pour avoir referer ma soeur. Super produit en general!

Products used:
Box Diablo enregistreur et Diablo Pro Elite

Service
Value
Shipping
Quality
remyr4
1 review
5 helpful votes
August 22nd, 2019

Do not provide your credit card to this website. Do not trust them. Terrible service, product, support. I don't recommend to anyone.

siv2
1 review
6 helpful votes
August 19th, 2019

Dont trust this site because they take your money and dont provide service. Poor service and takes long time To get response back by email. Dont recommand this service because you will never get not the service not your money back.

Q&A (3)

Answer:

Je ne recommande pas d'autres compagnies, ils sont vraiment les meilleurs dans le marché.

By Robert G.
See more answers (2)
Answer:

Mon écran était devenu tout noir et je suis aller sur leur site sur leur tchat et un technicien s'est connecté a distance et a refait ma configuration a 11:25pm le soir! Wow super service

By Robert G.
See more answers (2)
Answer:

Ils sont disponible 7/7 et de 8am à 10pm donc tres facile de les rejoindre

By Robert G.
See more answers (2)

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