ipsy

They took my money and said they sent my makeup box but they never did and I canceled my subscription and they still charged my card when I got sent nothing and have been cancelled with them this is a bad experience and I will never be ordering from them again they are trash and are scammers if I was u never order from them I give this website and place zero stars

My daughter and I have subscriptions and neither of us have received our April bags. We moved the being of March and I made sure I went in to change not only my shipping address but also the billing address on 3/21. Both bags were charged to my account in April and yet nothing arrived. When I contacted them they blamed the postal carrier for not delivering and told me to contact them... well I need tracking to do this which I didn't have and advised them in an immediate follow up email. Several hours later I have to resend the email requesting the tracking info. They responded with 2 tracking numbers: the first clearly stated that the shipping label could not be read, package not delivered and the second stated delivered. Well, the post office has my new address on file as well as all mail will be forwarded for the next 12 months. It was then I was advised ipsy has a no forwarding policy and "since my address wasn't changed by 4/1 in their system both bags went to the last address". Still haven't answered me on the fact that I absolutely did change my address on 3/21.
So they've agreed to replace 1 bag and I was advised that they run low on stuff at the end of the month so what was supposed to be in my bag may not be. So are they telling me I'm going to basically get whatever is lefthe over? And what about the other bag? The company is ridiculous and I'm seriously considering cancelling. What a great first impression for the first problem encountered.

I really like Ipsy. Sometimes I get products I'm not super excited about, but I've yet to get anything I never use. The samples aren't huge, but they're samples! I usually look up the prices of the items I receive and I've never felt that it wasn't worth my money. The bags themselves aren't usually my favorite designs, but I just give them to my younger cousins or use them for tampons or something. My August glam bag got lost in the mail and I just barely emailed them about it. They're sending me something (even though it's way past the 45-day limit) to make up for it and they're sending me an eyeliner to replace one that broke on the way for this month (first product ever to break from them). They got back to me within hours and were very nice through email. I think it's a really good subscription service, and hopefully, they maintain that quality. I'm very happy with them and would recommend any makeup loving person, young or old, to try it out. I don't have kids, but if I had a preteen or young teenager I would even probably get it for them so they could start playing and learning about beauty products with good quality stuff that will treat their body well.

I signed up for IPSY Glam bag, and soon received an email for a promotion. The promotion stated that if I bought a yearly subscription I would receive a large gift box and 2500 points. I signed up through my outlook email which is synced with my google email. Ipsy tried to sign in through Google but I was alerted and changed my password. I wrote to them on May 14 th asking why my account stated I'd be charged 165$ on June 1, because I'd been charged on for the yearly through the promotion. I don't know what kind of scam they are running but the person who got back to me promised I wouldn't be double charged and left all kinds of reassurance.
June 1 another 165 and I immediately contacted the person I had been dealing with. Instead of answering they deleted any prior conversations about the ' reassurance.' Now I'm at the point where they will not respond, period. I reported them to the BBB, and PayPal. As of now they have taken out over 500$! I never received the promotion which is why I switched to yearly, and now they have disappeared. Don't buy anything from these people the company is. An MLN, there is no customer service and they will attempt to blame you for their mistakes.
( I took screenshots and I suggest that you do that as well because the first time I addressed the issue and the correspondence is now ' missing.' This has been one of the worst experiences I've ever had w any company.

I have been subscribed to this company for about a year and a half. Their "quiz" to determine which products they send you each month means nothing. They still send you products that you specifically say you DO NOT want. I have cancelled my subscription two months ago yet they STILL are charging me. I had to call my bank twice to get the charges disputed. They're customer service isn't too great, they only have email service; there is no specific number you can call to talk to someone. The bags themselves are extremely cheap and all of their products are extremely small. They used to have much better products but as the months have passed, they have gone extremely downhill. If I cancel a subscription, I want it to be cancelled. I do NOT want to keep being charged. I do not recommend this service to anyone at all. It truly is a rip off, it's only $10 but it honestly isn't even worth that. The bags they send are so terrible, the bags literally look like they're from the dollar store. It isn't worth your money. And to top it off, them not canceling the service when I first asked just really was the cherry on top. They've overdrawn my bank account twice now. DO NOT WASTE YOUR TIME ON THIS SERVICE. Everyone I have talked to has said the products they send are terrible and everyone says they get products they specifically ask to NOT get. Don't waste your time or your money.

I spent almost $20 on a glam bag and when I tried to track it, they said there was no package with my information.

I've been an Ipsy customer for close to a year at first I started with the glam bag I wasn't getting all my products they did not send me the products that were supposed to be in the bag instead told me they didn't have them products so they can give me a partial refund every time I buy add-ons I never receive I recently upgraded to Glam Bag Plus I received two bags so far both had missing items I just received my bag today empty I was supposed to have nine items I received four items out of the bag I received two of the Glam Bag products out of five your promised and two add-ons out of four I am not letting this go one item is a mistake five items I'm being targeted now as how I feel fourth time in a row I am missing more than one or two items. I want my products! Over this BULL$#*! it won't let me upload my pictures so I'll make a new post

Top options r all n selection 1, great if want 2 try new brands & products & *missing items monthly!

They tie you in with all this bull $#*! about being "personalized," and "you get what you want," but they don't even look at the test you take and see what product you want or don't want. I specifically put that I don't want anything that has to do with lips (lipstick, gloss, liner, etc.) or eyeshadow BUT THATS ALL THEYVE SENT ME. WTH. I've been signed up for four months and I already have accumulated around 6 products just from that category. AND THEYRE USELESS TO ME! They show the other products that you could have received and they show insta pictures from some of the recipients of glam bags and the products that seemed more name brand and expensive never showed up in any of the instagrams. The glam bag is complete bull $#*!

I first joined Ipsy maybe around 2014 and I wasn't aware that there was a waitlist. If they don't have any spots open, you'll be waitlisted. However I always found this really strange because there have been opportunities since then to "skip the line" and just sign up. A few months ago a friend of mine tried to sign up and was waitlisted and I signed up in December for January 2018's bag and while she is still on the waitlist, I've been sent a confirmation that I'll be getting a glam bag this month.

In my opinion, these bags don't really seem to customized. I don't have a problem with that since I have a sister and some friends I can pass on whatever I'm not into, onto. If you're looking for them to send you just skincare, just neutral colors, or just a very specific thing, then this may not be for you.

In my experience, cancelling has been easy to do. You just go online and contact the Ipsy Care team.

They do have points you can redeem for things but those points expire after a certain amount of time. They also host giveaways that you can ente just be sure to check the page often so you know when they're posted because they tend to end pretty quickly after about a week.

To sum it all up, you may be contacting the Ipsy Care team quite a bit but they'll always try to make you happy. It feels like the bags are actually just random. I think I would only recommend this to people who want to explore beauty products and are on a bit of a budget. A great alternative to this would be the Play! By Sephora box which is priced the same as this.

Ipsy used to be awesome used to get some really cool selections. Even then you really didn't get stuff that matched your quiz results,that you take. I tend to get a lot of mascaras and eyeliners which, mascaras I only use every so often and eyeliners are hardly use it all. Now it's like you don't get anything that is on your list of things you want frequently and you get a lot more things that are more cleansers than make up. Like exfoliants, lotions and primers which none of the things that I actually use. The bags used to be packaged and shipped to me really quick, it felt almost within 2 days. Now it seems like you wait a month and a half for them to even fulfill your order and then you wait another month and a half to actually get it in the mail. So I just don't think that it's worth the money I'm actually going to go and cancel mine because the last glam bag that they sent me I haven't received yet.It didn't get fulfilled until 4 days after the time frame for fulfillment. Plus it still hasn't even gotten here and won't be here until the 25th. Which means it's about 10 days in transit from North Carolina to South Carolina which is just ridiculous to me. Oh and to top it all off they have raised their prices. So yeah, no, it's hard to know for me! I believe next time I will go to Amazon and order something for them at least they're reliable.

Ipsy is definitely not my favorite subscription service by far--the samples are not the greatest and I do sometimes get things I really do not like. The problem with the majority of the reviews on here is that most of these people are expecting to be getting full-size products and that they will all be everything they could have ever dream of! GET REAL! You are paying $10.00 a month. TEN DOLLARS A MONTH! A full-size version of ONE of the things you get each month is worth AT LEAST $20.00. The whole point of subscribing to these companies is to be able to try makeup products BEFORE you pay full price for it! You wouldn't want to spend $50 on a mascara only to find you don't like the brush or the way it sits on your lashes--that is a serious waste of money. So paying $10 a month to try before you buy will help you avoid wasting HUNDREDS of dollars a year! You not liking some of the things in your bags is not a failure on Ipsy's part, that is a success! If you want full-size luxury products, you are going to have to fork out a lot more than $10/month. It is really sad that so many of you ladies just do not understand this.

I'm extremely disappointed with this subscription service. I used to watch Michelle Phan on youtube and thought I'd give this subscription a try. If you are Canadian the whole *$10.00* does not apply. Ipsy will charge you the $10.00 and then $4.95 ontop of that to ship to you. Don't forget that does not factor in the exchange rate. Once all is said and done, this *$10.00* monthly subscription with run you up to at least $20.00 / month. Of course their deceptive marketing however does not tell you any of this. As a Canadian I found Ipsy to be extremely deceiving and will never be returning. Oh and just an fyi cancelling their subscription is probably one of the dumbest processes I have ever seen.

If you are looking for a beauty box subscription, I would stick to Birchbox. At least they aren't so deceiving with their box / monthly payment.

Oh and the products? Birchbox and Ipsy are pretty comparable so watch / read your reviews before you subscribe unless you enjoy throwing away money. :')