ipsy

I ordered my 1st glam bag in the middle of May and it shipped out June 10. It sat in a town 2 hrs away from me for an entire week. Needless to say, I didnt receive my bag until June 24th. When I opened it, the eyeliner was broke in half Since I unsubscribed with them, I was unable to leave a review on their website so here I am letting everyone know what a crappy experience I had. I switched to Birchbox. Hopefully they dont use the DHL crappy delivery service!

I see people saying its only 10.00 and you get what you pay for in the add you are paying for top products so its my 10.00 and I want what I paid for the last 3 months I have not receive my product and was getting charged for it and there is no number to call only email customer care well they called me 2weeks later from a private number and then they told me they were fixing the problem and they have not. I cancelled and they continued to take money until I called my bank and had them blocked. Its not all bad but the customer service is the worst yes you get what you pay for and I paid for product and I want them.

I canceled my membership with them twice just to be charged another two more times before I had to just cancel my cards. They are scamming people out of their money and the products they send are terrible.

You are a terribly company! I have been trying to get ahold of someone about my subscription for months now! I've emailed, insta messaged, called, FB messaged, and now this! I want to cancel my account! I have wanted to cancel my subscription for months now! I called the # and an automated system tells me that I have to email so I emailed (many times!) They never respond it's been over 2 months now and nothing! Don't give them your card info! Don't subscribe! They will keep charging you until you cancel you card -.- so that's what I've had to do to stop them from charging me every month when I've tried to cancel multiple times. Such a pain in the $#*!! Now I have to change all of my billing info for each bill! If you couldn't tell I'm furious!

I cancelled my Ipsy subscription years ago, because I wasn't happy with the items. I subscribed to Boxycharm and loved them! Until Ipsy bought them out. I've waited months to decide if I liked the products I was receiving since Ipsy took over. And...I do not. Not only are the products pretty much thrown into a box (Boxycharm was always very nicely placed in a box), the box always seems beat up (it can always be the post office?), and the products are just meh. The products do not seem worth it, and I don't care for a lot of the (seemingly cheapie) brands. When you google individual products (as I do before choosing the 3 I want each month), it seems like they give you choices of items that have bad reviews, or aren't selling well. I'm sad that Boxycharm is not a thing anymore!

I order a glam bag at the beginning of June. It was supposedly shipped on June 18th. The tracking number is a dead end. I called the company they shipped it with and they can't locate the shipment. I have asked 4 times now to cancel my membership and they are giving me the run around. I filed a complaint with the BBB.

I think this service comes at a great price and I didn't care at all that I didn't know when it was going to come. I was so excited to open it... but the products I received did not match my preferences AT ALL! I received a solid lipstick when I said I was interested in liquid lipstick (although I think I do like it, but still). I didn't check the box for highlighter because I'm NOT INTERESTED and will never use the one I received. I said I wanted brown eyeliner and I received black which I NEVER wear. I said I wanted the "wash off face mask" and I got the sheet kind (again, I don't care too much, but still). What is the point of filling out the preferences if you don't receive products you will ever use? Not to mention the denim/neon orange bag is so juvenile and doesn't open very well because the zipper is short. So disappointed. What am I supposed to do with all of these products that I did not have any interest in at all. It's a waste :(

I joined Ipsy in November of last year and have had no problems! I always receive my package, they charge on the first just as they said they would, and I have not received damaged items. People complain about the items they get, but I like that I get new things that I haven't tried or wouldn't think to try! Why join if you're gonna complain about getting samples when you know you are gonna get RANDOM samples?!?! But I enjoy it and I recommend it!

So I signed up for ipsy in early January and was put on their waitlist. After a few weeks, I decided to cancel and try a different makeup subscription. I went through the whole cancellation process on January 29th. Everything was fine, until I get a bag early April and am charged for it. It would be one thing if I got the February bag because it was late in January when I canceled (even though you have till the 1st of the month to cancel). But April?! So now I have to go on and try to cancel everything again but I'm nervous that this will just keep happening.

I enjoyed ipsy for about a year before deciding to cancel. My problems occurred when trying to cancel. In order to confirm cancelling my order the site kept telling me I needed to confirm an e-mail, which they never sent.
Customer service is a joke, I couldn't find a phone number so I had to resort to their Facebook page (I let them no I have checked all folders and no email from ipsy and was unable to cancel). Over a week later a representative got back to me and her advice was to "check my junk folder". This process was so long they had already billed and sent me a box that I didn't want.
Their customer service just kept telling me they would resend the e-mail and never did (They had the right e-mail stated on my log in page and account settings, their was no reason it wouldn't send). I ended up having to cancel my bank card and be frozen out of my account for 9 days until a new card arrived. HORRIBLE SERVICE don't waste your time or money only to get locked into this service scam.

I paid for the BoxyCharm membership in the beginning of July. They took the money, but didn't send anything in the month of July. Yet they kept trying to upsell me to get the most expensive box. So I contacted them & They said the first box wouldn't be here until the middle of August basically (no ETA of course), so I canceled my membership but I had already paid for the box, so I've been waiting for it. Then they sent out an email saying to choose my 3 items. Which I did. And then they took away the item I had chosen and made me choose others instead. I have had the worst experience with them. And it makes no sense to offer a product and then take it away 10 minutes later. The WORST.

Ipsy cancellation a nightmare!
Rant here I have been getting Ipsy beauty subscription for over 2yrs I've tried canceling several times with no progress. Customer service # not working supposed to send email to cancel never recieved one in the last 2 times I've put in for cancelation. So I called my banks claims department & Better Business Bureau... horrible service when trying to cancel but easy as pie to join. So sad companies do this just to get your money. But I got your number & I'm not sitting around quietly while you take my money on a subscription I can no longer use or afford!

Ladles, please listen- THIS IPSY stuff ABSOLUTELY NOT RECOMMENDED for anyone! Website is so backswords - difficult to find any useful info. NON existed customer service for NON existed shipping service with lame excuses for late "shipping". Before paying your actual money think double twice. Even $12 from one lady, imaging 1000 people? $120.000 from dummies like myself for the service like this. Paid $12 for glam bug -never got nothing,, no refund, not a bag, no peep...

I had the glam bag membership for 3 months each delivery contained a cheap makeup bag as part of the package. The rest of the items were sample sized and less, unsealed garbage! Then upon trying to navigate through their cancel subscription feature, I was still charged even though status was cancelled and inactive. IT IS FRAUD! A HUGE DISAPPOINTMENT IN EVERY CORNER OF THIS WORTHLESS JUNK MAIL!

I subcribed, filled out the profile and received two months of subscription before I cancelled. What is even the point of choosing the product type of things you're into if they don't give an ish?! The only 3 things I didn't want were mouisterizer, nail polish and eyeliner - got all 3 things both months. Idiotic. Contacted them to cancel - they emailed back and said they couldn't do that for me and gave me steps on how to... so I did. The next month I was charged and sent tracking info for a new bag. When I demanded a refund they tried to tell me I never cancelled it... it wasn't until I told them I had screen shots of the previous email conversation and cancellation verification that they agreed to refund me... then they "cancelled my account"... because it IS possible to control their own softwares active users from the inside *shocker* - Sephora membership is WAY better. You get things you're actually interested in, bigger sizes, plus fragrance, same price.

Got billed on Feb. 10, and received nothing by Feb. 28. Now, they billed me again on Feb. 28 for a March bag.

I reached out to IPSY with the details and they ignored that I was talking about the Feb 10th charged, and just said that my March bag was on the way. After 40$ wasted - never again and highly decommend.

I am the kind of person who is really pleased with most products. But with ipsy I am extremely dissatisfied with their products. I was initially very excited to try out ipsy with all their sample products. The theory behind it is awesome, but all the products that I received were in some shape or form EXPIRED. I was really upset when I gave one of the bags to my mom as a gift, and she complained that when she was about to put on the sunscreen, it oil squirted out of the tube. And this has happened to all my little sample lotions, to the point I didnt trust any of the product and I cancelled by subscription. Needless to mention that although they said that my subscription was canceled I continued to get charged and received products for another 2 months, until it was finally cancelled. Apparently I clicked on the website and that had reactivated my subscription. All I have to say is, it is not worth it unless you are a beauty Guru and wants to talk about them on youtube.