I am happy with Ipsy, I love to see the new bag and a few items I have received I will start buying. So far only 1 lip color wasn't my style. I have had this subscription for 4 months. If I am not into a product I pass it on to my daughter to try out.
I was an ipsey member and their products were cheap, broke me out, and just werent really worth it. Fav. Was always the little purse. I cancelled and went with Boxy Charm a while later and like them SO MUCH BETTER! It is unfortunate that Ipsy bought them out and shut them down since they could not compete because now mostly my boxes suck again. Not really good name brands --I got MAC and other top brands when Boxy ran the show. It is a shame they did not find a way to retain the products/merchants or at least enough of them so we could continue to enjoy. I will give it a couple more boxes...but...
I literally had to call my bank and put in a theft case to stop getting charged. I tried every way possible to cancel my membership or get ahold of Ipsy. Their products were good, but if you need to cancel for any reason or talk to a human rep…. Good luck.
I canceled my subscription but they are still continuing to charge my account. There isn't a customer service number that I could find. When I tried to file a complaint, they are asking for Facebook, Instagram and Twitter accounts and if you don't have those it won't let you submit your complaint.
You take the so called beauty quiz. Enter all your info CC address etc. Then 4 steps to get off the waist list and claim some free full size gift. Really? You hv to go on twitter and facebook and promote them before you get any products. If you hv a waitlist tell the customer that first and let people decide if they want to continue. Screw them that is not something Im about to do.
So disappointed! I signed for 25$ Glam bag and they've been taking that money each month + 12$ for WHAT? So it doesn't cost 25$ as it says that is 32$ each month! Not to mention how hard it was to cancel membership
I started to go through the motions to order but decided not to enroll at this time because of the recession. Everything is expensive! Makeup is the least of my worries. I used PayPal for the transactions and backed out of the deal, I didn't finalize or submit the order.
Well I got an email from PayPal and charged me 92 dollars. One for 30 the other is 55 dollars. Plus shipping on each Order. This was Friday 4/22/22. On Sunday, I went on the Ipsy website sent three emails with no response plus tried calling customer service on a bogus phone number that doesn't work.
I went through PayPal to file a dispute and canceled the ridiculous subscription.
Honestly, for All I know you're paying for something you may not like or be allergic to.
How do you know if it's the real deal and not a knockoff!
I'll go through legit stores and use discounts. At least if there's a problem I can take it back.
Good grief! This has been a big headache.
I am making a complaint against IPSY for fraudulent charges against my account after several attempt of cancelling my account. Ipsy refuses to refund me of products I never ordered nor authorized to keep an account open with them.
I never received a December glam bag, and was told that I will be sent a replacement. The replacement will leave the warehouse in 5-7 days, and with similar products in case they ran out with the original items in my bag! By the time I get my bag, I will (hopefully) already be receiving by January bag. If only their service was as fast as them taking their money out of my account on the first of every month, I'd be a lot happier!
Ordered on the 12 th Dec. I decided to cancel my subscription after the items for the first bag was selectedsince only one of the 5 items matched the info I put for my preferences. Paid for the first bag and got two separate tracking numbers. The first bag for lost according to customer service. They shipped another bag but the tracking number does not work. Still waiting!
Firstly, they sent me a bag of extremely tiny products. Secondly, one of my items were missing, I didn't make it into the bag. Thirdly, 3/4 of the "glam" bag products were lotions. It is a complete rip off. So, naturally I canceled my subscription, well I thought I did. They hit my account this month and charged me for a bag I NEVER got! Good luck trying to reach an actual person to address any issue you may have for the only offer communication via email! They had the nerve to tell me that I will have to send them back the bag I DO NOT WANT, AND foot the shipping! Do not waste your time with this crap service! If I could give 0 stars I would!
I subscribed to Ipsy after being subscribed to a lot of other boxes so the wait list was odd to me but I have social media acct I use specifically for things like my sub boxes. It keeps me from feeling like I'm harassing my friends and goes to people that are interested in sub boxes and beauty products. I've had some items I wouldn't use in my bags I save them up and donate to local ladies in need. It's 10$ so you're not really out anything.
I started out with glam bag But wanted more so I upgraded to glam bag plus. That was not so badd so I thought the glam bag ultimate would be absolutely wonderful! Boy was I wrong... They said you had a choice of one product So I chose Murad Exfoliating cleanser. Instead I got Farmacy green clean melt away cleansing balm. There is a huge difference between the 2 pricewise and effect. Half of what they sent me for $50 were samples Instead of The larger size. And all of their was cheap crap. They sent me absolutely none of the add ons that I had ordered and spent 66 more dollars on. This is total bait and switch! I am furious! Does anyone know a good lawyer?
The ipsy bag and contents are well worth the price you pay. The products are fantastic and designed just for you. I shared mine with my daughter and she looks forward to my next bag as much as I do. We play make-up and try new looks. If you order you will be well pleased.
Be careful...trying to cancel your membership is hell. I canceled and I am still being charged monthly and getting bags that I dont want. They make it really difficult to cancel the membership. It is not a easy 1,2,3 step. So once you are in, hard to get out.
I received my first bag, and was very disappointed. Small sample sizes and not worth the money I paid. I proceeded to cancel the subscription, and was informed I was still going to receive the rest of the 11 bags!
Which subscription service does that? After ONE MONTH, I am not able to get my money back. Ludicrous service plan.
This was my first glam bag and i have to say, i was really disappointed. I looked at some other products they had for this month, and i would have loved them, but they gave me everything i hated. I don't think they really personalize your bag, they use give it out by random.
Company told me to wait 15 business days, then wait till beginning of February and still no bag but Ipsy already took out of my account for February bag! Still can't even get my bag i paid for January 2,2021
This is my first monthly subscription box, i have had it for 4 months now. It's fun and a thrill to get unexpected things in the mail, but it would be nice if every product I got was good. You usually get around 5 things including a make up bag, there is always atleast one thing that I wouldn't use. One month I got an eyeliner so dried up it didn't work. I went to ipsy because I heard of these complaints from birchbox customers and I thought could escape that but I guess not. Overall it's good and value way over the cost, I just wish they had a more direct way of contacting them, to tell them what you might want from your subscription. Seems like not enough customer support for demand. Also ipsy makes you share and like on social media to get account, I share things but have it set so that I can only see it. Great way to get around being an annoying social media poster. Overall good but can be better. Just giving the negatives of it but I do still enjoy the majority of what I get.
I have canceled my subscription two months in a row now, and have a screenshot of the confirmation of cancellation. I continue to be billed and cannot contact anybody at customer service. The number found is no longer in service.
Overview
ipsy has a rating of 1.8 stars from 801 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ipsy most frequently mention customer service, glam bag and credit card. ipsy ranks 100th among Subscription Shopping sites.
“ipsy” comes from the Latin word ipse, meaning “sense of self.” By celebrating beauty of all forms in the world, ipsy provides a platform for anyone to express both their inner and outer radiance. With videos from ipsy's well-loved YouTube stylists, including co-founder Michelle Phan, as well as from a devoted and engaged user community, ipsy is changing the way women learn about and experience beauty looks.
When you become a member, you can learn new beauty tricks, participate along with your favorite ipsy stylists in monthly looks, and connect with other ipsters who inspire you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members