ipsy

I would like to give Ipsy an AMAZING customer service review! They are soo understanding! In the last 3 months I've been having trouble with my mail receiving it through the USPS. I missed out 3 months of Ipsy and I reach out to tell them what was going on with my mail. They understood. Ipsy sent me out 3 months of what i missed out due to USPS messing up my mail. That was soo nice of them and I really do appreciate it! Thank you!

Absolutely ridiculous. Obviously I knew the items were not going to be full size, but come on, they are literally the size and width of my pinkie finger. 5 of these items for 30 dollars? Total rip off. I'm sticking to ultras extra bags. You can get. 2x or more items this size for only 10/12 dollars. And the items are otten bigger too. Don't waste your money on items whose purpose is to be free samples.

I never received my December bag. I was told they'd send a replacement. I followed up twice initially over two weeks after my promised tracking code never came. After 3 wks and no codes and no bag tried contacting them again. Sent about 5 emails over a couple of weeks which were never answered (tho they say expect an answer within 24 hours) and 2 tweets and one DM. Totally ignored. The best? They have no telephone customer support because they say they don't need it since they handle everything best via social media and email. How awful for customers to have to chase them down for help. They are fine if they choose to answer you. If not? You have no recourse. Choose a different subscription box. There are too many with better products and better customer service.

Ipsy has a beauty quiz that asks you about product you'd like to try. It also asks about shades you like and scents. There is an option to also pick "barely use". I filled out the quiz and have found that I never receive products I would use, shades I would never wear and many products I had chosen or indicated I did not like. I find ipsy to be a waste of money. I have used very few things sent and have had my membership for over 5 yrs... I even receive products with shade I was embarrassed to give or gift my friends. Ipsy makes it hard to find out where to cancel membership and than they offer you a free month of products you are actually products you stated you liked in the quiz to sucker you in and than send you crap again. Ipsy is a huge waste of money and it is cheaper to just buy the products you want vs spending money and hoping this month ipsy will actual pay attention to the preferences they had you waste your time picking.

Ipsy will not let you cancel the first time you try. I tried cancelling my subscription after the 2nd month because I don't think sample size products are worth $120 a year when you can get good quality samples for free at Sephora. Anyway, my cancellation did not go through and they charged me for a 3rd month and never sent me a "glam bag". I was able to cancel after they charge me, which was very frustrating to say the least. This company scams people. The profile they supposedly create for you is a waste of time because you won't receive what you select.

BTW, no one should pay money to try products before buying. Anybody can go to Sephora and try any product without obligation to buy. And if you do buy the product and decide it's not for you, Sephora will refund your money no questions asked.

I have had many bags not arrive and each time I reached out to costumer service and they either did nothing and I lost my money or they send they would resend it and never did. Some of the products were the same as stuff u could get for free. Also when you try to cancel it you're only able to pause it so after one to three months you start getting charged again and can not permanently cancel. Overall it is awful and not a simple subscription service to try.

I have gotten Ipsy subscriptions for years. I really like the selection and all the new brands I found and was able to try before purchasing. They have a few different subscriptions each month I get the glam bag it's about 13 a month and glam bag plus I believe is 30 a month. They also have a glam x every 3 months or so you don't get the glam bag plus and that month you are charged about 50 they have a curator for each of the boxes every 3 months I did it once and it was Kholie Kardashian got some great products. Missing a few items and the shipping was delayed so I canceled glam x. I really love the brands I've gotten over the months.

The first mess up they fixed. The second mess up they couldn't fix because they didn't have my color. The third mess up they have gone silent. Three different times with different results each time customer service goes down hill. I am frustrated I bought a product and they either refuse or just wont give it to me. I am cancelling completely and taking my family and friends with me.

Dont do it. They will continue to charge you after you cancel and you will have to go through your method of payment to seek help in ending subscription. Even if you have received an email from Ipsy that you have cancelled don't fall for it.

Their products are really nice when you actually recieve them but they really need to work on shipping and customer support. Half of my item have been missing or broken for the past several months. Every time I try to ask them about it they say they sent out an email telling me I wasn't receiving it. I never received an email and never got refunded. Their customer service is probably one of the worst that I have ever had to go through. I picked up my package at the post office and one of the workers said that company has the worst packaging they have ever seen and always causes them issues because the package opens and half the items fall out every single time. I would definitely recommend a different company like boxycharm to anyone reading this review. I recieved a package today and I only received 1 of 3 items and it was completely broken and spilt all over the package.

Ipsy have new thing call ipsy cash. Basically like ebates, you get cash back from them. They offer nice percentage of some cosmetic brand. Like ofra or buxom. Ofra sometime
S can get 50% rebates. Im a reseller. I sell cosmetic to Asia. I placed a lot of orders thru ipsy. Before a week of the day they supposed to redeem my ipsy cash, my cash all gone. Its $3600. I keep email them and always get the respond just wait! After one month waiting, they basically told me, they wont pay me because they consider its fraudulent. WTF they can easy to take your money away without give you any reason. I could get 30% off if i bought ofra thru their website, but i choose ipsy cuz they offer better rebates. Then i got nothing. Be awarded, if you gonna buy anything thru ipsy shopper. They might not pay you! I still trying to get my money back.

A friend if mine recommended this product to me so I decided to try it. Well attempt to anyways. Once making an account on the site and entering my credit card information they informed me that I was on a waiting list. The only way to get off this list is sending a Facebook message to 10 friends advertising the product, sharing it on your Facebook page, liking their page, ect. I decided to not do this and have still been on this "waiting list" for 2 months. Unless you're comfortable with spamming your friends on Facebook, its virtually impossible to start to recieve these bags.

Very unsatisfied with my glam bag & I only reviewed it, I haven't yet gotten it in the mail. I specifically put no lipstick or anything to do with lipstick and yet, there's lip crayon in it. I'm so unhappy about it (after looking forward to it) that I would now like to unsubscribe. I no longer want to receive monthly glam bags, nor be charged for things that I have no use for. I could spend my $20 on things that I could actually use, somewhere else!