ipsyReviews 802

So the box finally showed up 2 months later. I ultimately stayed with IPSY and continue to receive my monthly subscription on time.

I have gotten Ipsy subscriptions for years. I really like the selection and all the new brands I found and was able to try before purchasing. They have a few different subscriptions each month I get the glam bag it's about 13 a month and glam bag plus I believe is 30 a month. They also have a glam x every 3 months or so you don't get the glam bag plus and that month you are charged about 50 they have a curator for each of the boxes every 3 months I did it once and it was Kholie Kardashian got some great products. Missing a few items and the shipping was delayed so I canceled glam x. I really love the brands I've gotten over the months.

Every month my bags go to an old address even though i have given them my new address. They say they will email you in 24 hours and they dont. I have given them months to get it together but doesn't look like it. Its almost the end of jan, i just received Novs bag still waiting for dec and jan..

I wanted to try products i didnt know about. These people hounded md until i cancelled and has yet yo send my 30 products already paid for

I have canceled my subscription two months in a row now, and have a screenshot of the confirmation of cancellation. I continue to be billed and cannot contact anybody at customer service. The number found is no longer in service.

Had to change my card numbers because they take my money every month after canceling but don't send bags anymore. Scam and thieves

No way to cancel. Provides no phone number. Bag contents are not what they said I would receive. Don't recommend

I finally cashed in my bonus points after saving them. I waited until there was an item I really wanted. Then they decided to pick the same exact item for me to send me two of the exact same thing. I saved up and used my points on something they were going to give me anyway. No care went into my bag. It wasn't a bonus. It feels like bags are totally random. They couldn't even be bothered to not send me two of the exact same item. Also many months I kept getting things I said I didn't want on the quiz or in my reviews. Sometimes for consecutive months the same brand and item in different colors. I highly doubt it's personalized at all.

I am making a complaint against IPSY for fraudulent charges against my account after several attempt of cancelling my account. Ipsy refuses to refund me of products I never ordered nor authorized to keep an account open with them.

I do like Ipsy's products, but they are not consistent with their customer service. I got my glam bag with a free gift... Went and unsubscribed from refreshments so I didn't get future charges and my gift was canceled. I emailed customer service and they wouldn't honor it and resend it. Instead, I was supposed to pay more money... That was the solution. It was honestly ridiculous, especially because my bag didn't even come until 2 weeks later. They also didn't want to give me my points that I was entitled to according to the email I was sent when I made that purchase. But then the same exact thing happened with the regular subscription. I clicked a button in my email by accident and canceled a minute later (same as what happened with refreshments) and they wouldn't cancel that... Even though the bag wasn't even anywhere near about to be distributed to my address. It was ridiculous. To be honest... I don't know how they justify running their customer service like this. It's a shame because they have nice products, but I don't want to deal with a company that acts like that

Ipsy charged me a total of $140.05 for ONE single "Glam Bag", and three "refreshments" of razor blades that I never asked for and had no razor for. I was in contact with the company multiple times, and they simply just didn't care. Months after quitting the membership, they have STILL been charging me every month for products that they never even send. They have never offered to refund me, and I think they are crooks. Go with their competitors, as no other business could possibly be worse than this.

Cancel my subscription twice and they kept charging me. They are liars and thieves, Worthless $#*! hole company. Do not sign up with them, they will steal from you.

My bags have been arriving later and later. December 2nd I added on some items as gifts. December 17 received an email saying my order was delayed but I will get it in time for the holidays. December 22nd, still no shipping info so I reached out to customer service via email. Was told my items were on the way, asked for tracking info, they told me it should be in my account. Nope, reached out via email again, was told that my order still hadn't shipped but would get info soon. December 24th reached out again via email. No response. Reached out via messenger, was told postal service delays, ask for tracking, they told me it was still in process at their facility. December 26th, emailed. No response. Messaged, no response. December 27th, post a comment a page post. Finally got a response but it was to tell me my order never shipped and now they are out of stock of a good part of my order. Won't refund me and I'm basically out of luck. I'll maybe get my order in the next 15 days. Canceling my account after about 5 years because they simply don't care.

I purchased all three Ipsy Glam bags recently, The Glam Bag, Glam Bag Plus and Glam Bag X. First, I will tell you about my Glam Bag ($13), In my beauty Quiz I noted that I preferred to receive makeup over any other items, I will receive (if it ever ships) 3 skin care products a mini eyeshadow palette (yay) and a liquid highlighter (on my list of things I would like to receive rarely if ever). Second is my Glam Bag Plus ($28) I will receive 3 skincare products and two makeup products, the two makeup products are a eyeliner and a mascara (about as cheap as you can go as far as makeup is concerned) 2 of the 3 skincare items are items I would expect to find at the dollar store. 3rd is My Glam Bag X ($55) This one takes the cake, I will receive 1 single makeup product and it is a lipstick, (I do not wear lip products and made it very clear in my beauty quiz) I will receive 1 tool and 6 skincare products with 4 of 6 being items I would expect to find at the dollar store. I am beyond disappointed. To top it off I have had nothing but problems with customer service, every time I tried to shop their "Flash Sale" I would get a message saying I didn't have payment info on file. I know that I did because they were charging me for my bags, none of which I have received yet and it's been many weeks. Each time I would enter my payment info again and would get the same message. Upon first attempting to contact customer service I received a response that was quite clearly from a bot and did not answer my question. I replied and got a person who told me that I couldn't shop the flash sales because they can't ship to foreign countries yet due to customs regulations (I live in Alaska, a part of the US and there are no customs regulations to ship here from where they are.) I had many, many more problems with customer service but this is already beginning to be a pages long review. Long story long, DO NOT JOIN IPSY, it's total crap.

My bags were missing products 25% of the time. This last month I was missing $80 worth of products and they offered me a $3 gel pencil in exchange.

Want to pay a monthly membership for disappointment, increasing anger and impatience? Ipsy! It takes a literal month to get your products, and when they do finally come, there's broken, half empty or just would never use stuff packed in an alright makeup bag. Hated it so much I declined the offer of a free month... I think mostly because it gives me heartburn to see it just sitting a couple states away for weeks in the tracking status. Cheap, unwanted products that take longer than shipments from China. No thanks.

I loved Ipsy at first. The products are great but customer service is non-existent and frustrating. Their products used to come in a box and now they use bubble packaging. All of my items came crushed last time and some were intended as gifts. They replaced two of the items and they too arrived smashed. Who wants expensive products coming in smashed packaging? Their terms and conditions seem to allow this. Good luck dealing with their help bot- what a joke!

I am not pleased with Ipsy at all! I cancelled my refreshments subscription as well as my glam bag cans I receive emails daily that my credit card is still being charged for subscriptions! Luckily I cancelled my credit card as well!

Save your money. These guys are crooks. Horribly incompetent, ZERO customer service. Products often "get lost." And they don't offer refund. How convenient