ipsy

I do the annual subscription and have been for about 2 years. I live to get a surprise package every month! I especially enjoy getting the add ons. Every month they offer a few products for $12 or $ 18 that are usually so much more at Sephora or ultra. I have found their customer service helpful and quick to respond when I have an issue with a broken or missing product.

Cancellation emails go to spam box, which they have to be opened and link clicked to finalize cancellation. Each cancellation page tries to trap you into accidentally signing up for something else or staying subscribed (it's like 3 pages). Customer service IS A JOKE. It's a bot that helps with nothing. I cancelled before but instead they PAUSED my membership supposedly and reactivated it 3 months later and of course, the email letting me know went to spam. Even though every other email (minus cancellation) went to my inbox. The product is crap and tiny. WORTHLESS. Free samples that they're charging you for.

They show you great products but send crap. The send a full size product of something like lip oil that I get at least every other month and says it's 17$ hilarious as I can get lip oils for a few bucks and who wants them anyway. So the rest are deluxe samples. So so tiny, barely enough for one use. Also the other full size product is usually a face sheet mask or eye patches which they state are 20$ again I can get a sheet mask for 3 $ at a discount store. It seems like all these subscription Boxes have gone down hill. Sadly I will be cancelling them all for a while.

For the most part I'm satisfied with Ipsy. I get the Glambag Plus so that I can choose 3 full size products. My July bag was missing an expensive Dr Brandt eye cream. I contacted ipsy and was told it would be shipped within 15 days. Perfect, well not so perfect. Two weeks later I receive a cheap makeup brush that I don't like, need or want. Once again I contacted customer service and said I wanted the original product I selected or a reasonable substitute. I get a message with saying the product was out of stock, which it isn't, as I see it offered as an optional purchase, and they offer me 600 points. All that would get me is a sample size product from a pathetically small selection. It's insulting. Maybe it's time to switch to one of the other subscription services, such as Birchbox.

Normally I would give ipsy 5 stars. I love their products and it's always worth way more than I pay but their customer service sucks. I haven't received my bag from them this month and I've reached out to them multiple times and they have absolutely refused to do anything about it. I'm pissed that they just dismiss my complaints. There is no phone number to call them, just email, and it's clear they don't want to help. If I have even one more issue with them, they will lose my business which sucks because their products are good. But I won't support a business that dismisses their customers.

I was an ipsey member and their products were cheap, broke me out, and just werent really worth it. Fav. Was always the little purse. I cancelled and went with Boxy Charm a while later and like them SO MUCH BETTER! It is unfortunate that Ipsy bought them out and shut them down since they could not compete because now mostly my boxes suck again. Not really good name brands --I got MAC and other top brands when Boxy ran the show. It is a shame they did not find a way to retain the products/merchants or at least enough of them so we could continue to enjoy. I will give it a couple more boxes...but...

I came in here to shout out the IPSY customer service. I have been a loyal IPSY user for 6+ years. The basic glam bag is plenty for me since I like to try items before I buy full size. Throughout the years I have had some problems with items (wrong shade, lost packages, late delivery, etc) and they have compensated those issues promptly and with understanding. Just recently was looking through the app and realized I never got my September package. They quickly replied to my issue and promptly sent me a new package with the same (or similar) items. 10/10 on the customer service!

After having two recent back-to-back issues I have decided to cancel my ipsy subscription. 1st, smashed make up arrived and no way to get in touch with anybody to get it replaced and number 2, with the slip of the finger I
Cannot choose the products I want in my ipsy bag. The ones that were chosen for me from Etsy are nowhere near what I wanted.

Everything was fine as long as they kept sending me monthly reminders that my account was going to resume since I would pause every month since reactivating. The promotional photos would always show better products than the junk they would send you. This month, I received no email that my account was going to "un-pause" and got charged for another bag of junk. Customer service maintains I must have received the email and to check all my folders. I know some companies are getting desperate to achieve their profits but this is ridiculous. Account cancelled and warning others now to be aware of their business practices.

Shop 'sale prices' are an outright lie. I purchased something for $50 which was supposedly reduced from $100. Minutes later found the item for $39 (regular price). So disappointing!

I received an email for a glam bag plus for $13. However, upon check out, saw that it was only a glam bag. Instead of the 7 full sized items, it was 5 sample items. I contacted customer care via email (there is no phone number) and was told that they are aware of the mistake in the email. However, they would not honor it. Instead, they offered 600 points which is only enough to choose between 4 crappy samples. I told them I wanted to cancel repeated for 4 days and never got a response. Then, I got an email from IPSY saying they put an item in my bag that doesn't match my shade on my beauty profile and offered 600 more points. Redeemed the points. Then, I finally heard back from customer care just for them to tell me if I cancel for April then I forfeit the items I used the points for! Such a shame. Also, my "March bag" won't get here until the first week of April. Just horrible. I would absolutely not recommend.

Terrible site. Everything is about you sharing their crap on social media. Product reviews are joke. Limited products and can only shop temporary deals or sampled items. All these mystery beauty boxes are bit of a risk and you'll never be happy with every sample, but I got 2 products I don't even use (made sure not to check them off on the beauty quiz). Boring shades too, just beige and gold.
If you want a monthly beauty boxes, do Birchbox. It has problems, but at least you get a real website.

Ive been a subscriber to Ipsy for 6 mos now and I absolutely LOVE this. Its $10.00 per month which is perfect. I've stopped spending tons at Ulta and Sephora because with Ipsy I get a makeup bag with 5 different sample sizes of products. Which is just enough. These consist of cosmetics, skin care products and sometimes brushes are in the mix.
If you're thinking, Oh, I don't need brushes,
Then when you sign up you will answer a short questionaire profile, don't check off brushes.

I definitely recommend trying them out. It's become my new splurge.

Here is the YouTube video of my Glam Nav review ;). https://youtu.be/w0crka47vJ4

Honestly I liked all the products I got, very neat, and it comes with its own makeup bag, very cute! One pleased customer. Also I like basics subscription as for now, gives me freedom to try out new stuff without being committed to it.

I have been trying to get a hold of somebody about my bag that still has not been delivered. I signed up for this last month picked up my bag it said it was getting ready at the beginning of this month, and it's still saying that. I talked to a friend into signing up because I was super excited, she signed up three weeks after me and she has already received her bag. I am not very happy with the customer service that comes with this company

They obviously do not read your profiles. I didn't get anything that matched my profile. The products I did receive were super small and poor quality. The only reason I gave it a one star was because the only thing I semi enjoyed was the bag it came in. The packages always late too. I've tried to cancel several times but they keep taking money out without my permission and I haven't received anything I can return back. I will have to close my bank account in order to stop the auto withdrawals. I hope this company goes under. Lol. As a matter of fact. 8 think I will just start my own, then they will be out of business. Bye Felicia.