On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Join the fastest growing virtual mailbox and digital mailbox service company in the country. View the plan that best fits your needs and just like that, you have a new address and so much more. Learn more here.
iPostal1 Reviews Summary
iPostal1 has a rating of 4.5 stars from 3,357 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iPostal1 most frequently mention customer service, business address and friendly staff. iPostal1 ranks 4th among Software sites.
Instant Feedback
We monitor reviews for authenticity
As a travel CNA, a "permanent" address is not always an option. This allows me to receive my mail, in one place, no matter where I am! This has brought so much peace to my life! I've let other travel HCW know about IPortal1! Thank you for creating a MUCH needed service!
IPostal1 is giving me an effortless way to interact with my audience in an entirely new way. They love having a PO Box to write to, and they love hearing their letters read on my podcast. So glad I did this.
Great service and the fact it is not a PO box is very helpful
Opened a support ticket and not hearing anything to resolve it.
I've had a great experience using the ipostal1 service! I'm glad that I choice ipostal1.
The process for reviewing and picking up mail is simple and easy online. The staff are always kind and I love supporting a local business that's supporting my local business! Value and cost are below average and you still get a personal experience. Thank you iPostal and SB Mailbox!
I have no complaints so far. I was even able to use the address for a different business than originally planned quite easily.
Very convenient. Customer service is great. Prompt email updates.
I found myself needing to live out of a hotel for several months. Package delivery could not be guaranteed secured - packages like Amazon were placed in lobby for pickup by guests. This service worked perfect and provided secure handling of items shipped to me.
Good service, friendly staff, and online tools. Whether shipping items or receiving items, it is my preferred option.
I had automatic payments coming out for several months for this virtual service only to find out I am being charged, but yet the account is not properly setup although I did everything I was asked to do. Then I discover I wasn't even being informed I had mail.
Hi Tamerla,
Thanks for your review. The USPS requires the Form 1583 be completed, notarized, and filed with proper IDs.
This is necessary for the mail center to accept mail on your behalf. If forms are submitted, they are reviewed and approved if they are in order.
If you did file forms, they should have been approved so your mail could be received, or you should have been notified about what is missing or incorrect. Our records show that we did not receive your 1583 form and IDs, which means the mail center is not allowed to handle your mail. Hence, not being notified of mail.
Your account has been inactive since January of this year, with the last payment in December of 2020. One of our Customer Service representatives will reach out to you to see how we can assist you.
Sincerely,
IPostal1
It's hard to compress the many problems I encountered with this firm. It took more than an hour with a tech to sign up, the view of mail received is so tiny it's nearly impractical to use, the scanning costs are ridiculously high, they require a complicated process to find out how much they will charge you for shipping, their 2-day shipment took 5 days to reach me, they took 11 days to respond to a ticket request for an invoice, if you consolidate and ship then close the account you will find they won't ship your mail (despite the fact that their site says to follow this process). If you want the last of your mail you must re-open the account, be charged another month, then wait for them to ship your mail (which may take several weeks) then you can re-close the account. For traveling seniors or RVers, this is so stressful and not at all worth the money. Pay slightly more and if a firm doesn't respond to your inquiries within 15 minutes, go elsewhere. Poorest service I've ever encountered and I'll never use them again
I expected to be able to go into a business where they have designated mail boxes where I could go and personally get my mail from a secured box or something. Your mail just gets left with the workers there. I don't want my mail given to strangers therefore, I canceled.
Ive used this service for several years and within the past year moved my box to this location. I dont get much mail to my box and when I do I have always picked it up. As it would happen, I received a very important package and was out of town. Nicole was right on it for me! Within a week I received my package (delay was the postal service because she shipped it same day we spoke). Great Customer Service!
I can't remember the guy that helped me but he was very kind and patient. My experience with the mailroom was pretty easy. So far things are great, it just sucks that you have today on every mail pick-up.
The process of getting an virtual mailbox was easy and stress free!
I love all the many services they offer - mail pickup, mail forwarding, mail scanning and more! So convenient!
Great so far. Haven't received much mail yet so don't have a lot of experience with images of mail or extra mail fees yet.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi AA,
Thanks for your review.
We are sorry for the delay in response. We have alerted our Customer Service team, and a representative will reach out to you to resolve this issue.
We will, of course, follow up with your mail center as well.
Thank you for being our valued customer.
Sincerely,
IPostal1