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Join the fastest growing virtual mailbox and digital mailbox service company in the country. View the plan that best fits your needs and just like that, you have a new address and so much more. Learn more here.
iPostal1 Reviews Summary
iPostal1 has a rating of 4.5 stars from 3,355 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iPostal1 most frequently mention customer service, business address and friendly staff. iPostal1 ranks 4th among Software sites.
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I created an iPostal address two months ago. So far they have misplaced an important letter and put someone else's package - with address clearly marked - in my mailbox. I visited the store, in an out-of-town Staples, and noticed that it was very cluttered, especially the piece of furniture where mail was deposited for sorting. IPostal doesn't really take responsibility for missing or misplaced main and directs people to the store where the box is located. Customer service and follow through is poor.
Great so far do good we will se what the future holds. Hopefully we stay on track.
Good and I like it. No issues noted.
Good and I like it. No issues noted.
Good and I like it. No issues noted.
So far, so great. Excellent customer service. Excellent website. Easy to use.
Sherry was very helpful she walked me through the whole process and my experience with her was a great first impression for the company! Thank You Sherry!
Besides the issue with the online notary everything was good. Constant follow up from Ipostal1 was totally appreciated.
It's great I am happy with the services so far, and I appreciate the site.
Great service and helpful advice. Cant say much more than that.
No concerns thus far in my experience, nothing more to add
Sometimes storefront location doesn't scan items in which makes it hard for find items.
Hi Lynn,
Thanks for your review. We are sorry for any delays in service you experienced.
Our standards are for letters to be inserted into your mailbox on the day they arrive and content scans completed on the same day if requested before 1:00 PM.
One of our Customer Service representatives will follow up with you and work with your mail center to ensure that they are completing tasks in a timely manner.
Sincerely,
IPostal1
This is a Great service, no issues so far. Happy with it
Easy to access… I like it but was surprised I was charged to scan my mail. If it wasn't important I would have gone to get it
Customer service is helpful and timely! Even though refunds are hard they are willing to exchange and whatever to keep you satisfied!
I got the iPostal1 virtual address, but I was not able to get business license with the city since they do not accept virtual business addresses, they were immediately detected it's inside Office Depot. Same did my bank - they said it's not a true office. California state, not sure about other states. IPostal1 refused to refund the fee payment.
Hi Yuri,
Thanks for your review. We are sorry for any difficulty you experienced.
While we do have many customers who successfully use their iPostal1 addresses for official registration purposes, ranging from registering businesses to obtaining driver's licenses, we highly recommend directly contacting the institution(s) that you are hoping to register your iPostal1 address with to confirm if it will be acceptable. The regulations on things like this vary from state to state, so we cannot guarantee that you will be able to use the address for your desired purpose.
We understand that there is a possibility that not all of our addresses may work for all purposes, and because of this we do provide you with a 30-day grace period. You're welcome to try us out - and if you end up closing the account within 30 days of signup because you couldn't use the address, you can reach out to us to request a full refund of your subscription payment.
Unfortunately, we are unable to refund your account because, not only is your account outside of the 30-day period, but you also used your digital mailbox to receive and manage your mail.
Sincerely,
IPostal1
As a startup it was great to find the virtual service that I was looking for but to also find the additional perks that would support other needs.
I really have some form issues but when I contact Postal 1. Mr. Neil was so kind taking me through the paper work and explaining everything to me. I was thankful to him.
Easy to set up. Prompt notifications for mail received.
Affordable, fast, easy and what I was looking for.
Do not sign up with this company if you want the services they claim to provide on their website. I already have a post office box. I signed up with them so I would have a "virtual business" as they claim they provide. Someone from over 80 miles away delivered a package that Ipostal REFUSED TO GIVE TO ME. I got an email from my client that the delivery person was told they would not accept it and were going to send it back! I then had to get in my car and drive over there and nicely asked for the package and Joe Cabral in Camarillo California refused to give it to me. He said he could not accept packages without postage. While I was waiting he then gives the package to the mail carrier and afterwards says "well its out of my hands now!" That's when I realized he had given it to the mail man. I followed the mail man who asked me to follow him to the post office where I had to pay $10.05 to get a package that should have been given to me from Ipostal1. I then call their complaint line and a very nice lady apologized and said that should NOT have happened. I should have been given my package and she agreed to transfer my account to a different location. Now this morning, I received an email that they have CANCELLED my account because of my behavior! I want nothing to do with this scam company. Save your money. Do not sign up for services that they will NOT PROVIDE. Fortunately, I was only with this company for a few months, but still have to go to the trouble now to change my address again! Oh - and BTW I have to jump through multiple hoops to get this review published but I am so fuming mad, I am willing to do it.
Hi Anne,
Thanks for your review. We are sorry about the issues you described.
We do accept packages from all carriers. To clarify, a carrier is a a person who is employed to deliver and collect letters and packages. We are not able to accept letters and packages without postage, and from an individual who is not a professional mail carrier. This would not be allowed at any iPostal1 partner location.
If you would still like to transfer locations, we would be happy to assist you. One of our Customer Service representatives will contact you.
Sincerely,
IPostal1
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marita,
Thanks for your review. We are sorry about the issues you described.
Our goal is to ensure that our customers have a positive experience and get the most out of our service, while striving to maintain high service levels at all of our mail center locations.
According to our records, our Customer Service team has escalated this issue and is investigating your situation. They are also following up with your mail center to ensure correct procedures.
You always have the option to move your digital mailbox to another iPostal1 address. We can make this simple and fast.
Sincerely,
IPostal1