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iPostal1 Reviews Summary
iPostal1 has a rating of 4.5 stars from 3,355 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iPostal1 most frequently mention customer service, business address and friendly staff. iPostal1 ranks 4th among Software sites.
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Quite good service and close to work. The response is usually prompt
The service is easy to use and accurate. The customer service was on point and very helpful.
Beware! The owner of iPostal is harassing me in text messages on a daily basis now. They are also taking mini payments of $2.25 for blurry scans out of my bank account daily.If you complain to customer service the owner will start bashing you in text messages, and calling you after midnight. Authorities are being involved,because who knows what an unethical person like this might do over complaints that they have bad quality products and rude, mean customer service.The very mean and heartless iiPostal owner actually takes time out of his nights to entertain himself by bullying me,a new customer who needed their services due to a crisis that I recently faced. The owner basically said that it's not his problem that I'm dissatisfied with the rude, insensitive, illegal and immoral way they are handling my mail. Several people similar bad experiences using this iPostal location. I had over 300 views, but now it says zero. The bottom line is that this is not the kind of company you want to give your business or your money to. Just get a USPS postal box, and use a business address with them. It is much more reliable than trusting your confidential mail to a criminal minded owner who bullies women who share that they just suffered a loss. My mail is now being tampered with by people I paid to keep my mail safe. This is illegal. Local police and my attorney will be helping me stop the illegal actions and harassing text messages, late night phone calls, and constant bullying from the owner and employees of postal. Just don't go to this postal location!
Beware! Don't send your mail to this place! This is a scam!They do not have a good quality of service at all!The owner of the iPostal location at 2801 Ocean Park Blvd, Santa Monica, CA 90405 is very rude, insensitive and discriminates.They read my financial mail, then refused to give me legible copies!My scanned images were too blurry to read, but the owner kept asking for payment for mail scans that could not be read. My account is already paid, but they charge $2.25 for each blurry letter. I did not know that they charged for reading my mail remotely. The owner said just sue him. So, I'm suing him! Really sad how mean he is. The owner had no sympathy at all for my situation. I feel sorry for him for mistreating his customers this way. If you want them to read your mail,then refuse to give it to you trust this illegal scam business.
My experience was easy and pleasant with no issues
It has been good so far. No issues with picking up mail from the facility.
Excelente customer service people and response!
Dudes, I just don´t talk that much to get to 50 characters. Live with it!
I am enjoying my experience thus far. Other than that I don't have much to add
Package theft runs rampant in my neighborhood so I needed a seperate mailbox to ship my packages and IPostal1 has been a good option
I did not iposta for any service issues someone again on another one of my accounts is attempting to commit fraud and systemic identity theft
I had my first mail delivery and pickup with bo issues. I'm very happy with my service.
I have been notified of my first mailing via iPostal. I am looking forward to picking it up and more packages in the future.
Very helpful - great for my online business, I would recommend it.
Do not use this service they are crooks! I setup my account for a brand new business so I knew I wasn't going to get a lot of mail at the start. After a few months, I decided to check into it only to find out that there was an issue with one of my docs that needed updating. I also saw a notice that mail had indeed come in for me but they sent it back cause the account wasn't setup. I worked with their customer support to finally get the account setup correctly. When I asked that my 1 year payment, start from the time now that the account has been setup correctly, they refused and have decided they should still be paid for the 6 months that my account was inactive and not in service. I'm so pissed! The clerk at my depot where I get the mail said they screw people over a lot and I should definately continue to escalate. She said she doesn't understand why a call wasn't made to me given the fact that they are now refusing to pay for the time the account wasn't active. Whatever you do, look for any other virtual mail service. These folks are crooks and thieves.
Hi Su,
Thanks for your review.
The USPS requires the Form 1583 be completed, notarized, and filed with proper IDs. This is required in order for the mail center to accept mail on your behalf.
If forms are submitted, they are reviewed and approved if in order. If there was anything missing or incorrect, you should have been notified via email. If you did not receive this email, please be sure to check your spam folder.
If they are not completed, you will still be able to use the address for your business without the mail function. That is why your account was charged, whether or not you file the Form 1583. Many customers use our addresses this way.
Sincerely,
IPostal1
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Easy to use webapp and the phone app from signup, verification all online and get notified when received a mail with the envelope scanned image in my inbox.
Very good service that fits the needs that I was looking for. Will definitely refer this service to family and friends
Once the service is set-up it is great. However, the set-up process is a PAIN.
Hi Luke,
Thanks for your review. We are glad that you are happy with our digital mailbox service.
If you would like to let us know specifics about the setup process, please write to us at service@iPostal1.com. We appreciate any feedback, as we are always looking for ways to improve.
Sincerely,
IPostal1
When I picked up my mail from my iPostal1 PO Box everything went smoothly and I was in and out of the building in about 5 minutes.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi L.R.,
Thanks for your review. We are sorry about the issues you described.
First and foremost, we are taking this matter very seriously, as we work closely with our mail center partners to ensure that our standards of service and quality are maintained. That being said, we must impress upon the fact that no iPostal1 employee (or owner) is texting you. We have over 3,000 partner locations - iPostal1 is a Software as a Service company, not the physical location where you receive your mail. The iPostal1 Customer Service team can be reached by calling 845-579-5770, emailing service@iPostal1.com, creating a ticket from your digital mailbox or using the live chat. Our team has attempted to contact you, but did not receive a response. We also advised via private message that if you did not receive the email from our team, to please check your spam folder.
We would like the opportunity to assist you. Please contact the iPostal1 Customer Service team. We will attempt to contact you again.
Sincerely,
IPostal1