Overview
iPostal1 has a rating of 4.6 stars from 3,157 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iPostal1 most frequently mention customer service, business address and friendly staff. iPostal1 ranks 4th among Software sites.
Instant Feedback
So far everything is going as expected. I should not be expected to write a book... your service is as expected.surveys are not high on mi important list... accept it and move on...
Seems to work great. I've alread received mail and packages at the new address. I'm considering adding a second address in Oregon to receive Amazon packages with no sales tax.
I have not started receiving any mail yet, but I am pleased with the set up
Good service. Can't remember if there was a place to select if I can also pick up my spouse's mail. Also, I was going to add a foreign address to ship to, but was surprised that I need some sort of notary? What for?
I love the ease of finding suitable office locations, the signing up and subsequent release of relevant notifications.
I have been very happy with iPostal's service! They have provided rapid notification of any mail received and an easy pickup process. I know of any mail that I get even when on vacation. No daily trips to a P.O. Box to check the mail!
IPostal is convenient and I get a notification when I have mail. No daily trips to the PO Box!
Although more expensive, the digital notary seems to make things that much more convenient and efficient to the process.
Still new to this iPostal1, but so far so good! Service seems to be a good solution to protecting your mail from mail bandits.
No hassle. Very easy to use and keeps me informed always. Sign up was easy and verification was flawless. So far no issues and my experience has been amazing.
Simple and easy to get setup and get running. Easy interface, fast and reliable.
I have just really started using the services. They have been great so far.
IPostel for the most past has been easy to use. Staff is friendly when I arrive to pick up my mail. The location I use is clean and looks very professional. They always let me know when mail arrives. If I had one compliant it would be the fee to pick up my own mail. I have to drive 30 minutes to get my mail and to charge a pick up fee for regular mail is excessive.
Hi Freddy,
Thanks for your review. We are glad to hear that you are happy with our digital mailbox service and your location.
Since it does take time and labor to process a pickup task, there is a nominal charge at most mail address locations. All fees for the optional services provided are listed on the Pricing page on our website. Details on pickup fees are available by each address listing. When picking up packages, there is a pickup fee for each package. The pickup fee for letters is for any number of letters.
Sincerely,
IPostal1
Minor issues but awesome app i would recommend it to other people
No problems, no issues so far Agent are very patient and helpful.
Just as good as a PO box but cheaper. So far I like the service. It works for me. Living in another city with a girlfriend a long drive I like the uniformity.
I was notified in a timely fashion of information/documention needed to solidify my account. Signing up was easy!
The form to verify was hard due to my experience with the notary, which was not good
Hi Timotheus,
Thanks for your review. We are sorry about your experience with the third-party online notary service.
Notarization is required by the USPS to verify the identity of anyone who opens a mailbox, digital or otherwise.
If you need any further assistance, please contact our Customer Service and we would be happy to help you. The best and fastest way to reach us is by using the live chat.
Sincerely,
IPostal1
No problems at all getting started was pretty easy sales rep walked me through all the steps even a lay person could do it.
My experience has been OK, no great and certainly not bad.
Your employees very quite a bit with their patience and latitude of understanding for those of us who are older and less computer savvy.
Plus, your organization must feel that you've got all the information necessary for a person to take charge of and establish a new account from beginning to end without a single human inter-action.
You could not be more wrong. It lacks adequate step by step instructions and an "If P, then Q" problem solving logic.
Simple enough to fix, I would think. Your personnel could be a bit more understanding and less assumptive that everyone out in the world has their computer skill set.
Hi Dennis,
Thanks for your review.
As you mentioned, our Customer Service team is available to assist for any questions or concerns you may have. You can contact us Monday-Friday 9am-8pm ET via phone, email or chat, and will connect with a real, live representative. We apologize if there was an accidental disconnect in the process of transfer. The reason for transfer would be to ensure that you are speaking with a representative who is an expert in your specific issue.
We are always interested in how/where we can improve our communications to make things as clear as possible and welcome your input. Please write to us at service@iPostal1.com.
Sincerely,
IPostal1
Portal is easy to use. IPostal1 experience has been meeting my expectations and I'd recommend it. I wish the pick-up of physical mail process was easier, like expanded hours or a 24/7 self-service option after you make a pick-up appointment ahead of time. It's been difficult to get to the mail office during work hours (M - F 9 am - 5 pm).
Hi Alex,
Thanks for your review. We are glad that you are happy with our digital mailbox service.
Hours of operation do vary by location. If you are interested in switching to a location that better suits your needs, our Customer Service team would be happy to assist you. That being said, we appreciate your valuable feedback, as we are always looking for ways to improve.
Sincerely,
IPostal1
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- Montebello, NY
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Business History
Next, Jeff opened a shipping store and was able to take advantage of shipping discounts obtained from all the major carriers. He came to better understand the shipping industry, and in 2007, he revised his business approach to focus on renting Digital Mailboxes and forwarding packages to remote international clients. In 2013, with that space attracting the attention of new and much larger players, the company pivoted and repurposed its Digital Mailbox platform.
Jeff launched iPostal1 in 2015 and built the company on what has been an extraordinarily successful business model.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Steven,
Thanks for your review.
To add another person to your account, you will need to send in another notarized Form 1583 and a copy of two forms of ID. Once this is done, we will be able to add that person's name to your account and receive mail in their name.
Online notarization is required for customers who ship internationally.
One of our Customer Service representatives will follow up with you to assist you.
Sincerely,
IPostal1