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Join the fastest growing virtual mailbox and digital mailbox service company in the country. View the plan that best fits your needs and just like that, you have a new address and so much more. Learn more here.


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iPostal1 Reviews Summary

iPostal1 has a rating of 4.6 stars from 3,390 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iPostal1 most frequently mention customer service, business address and friendly staff. iPostal1 ranks 4th among Software sites.

This company responds to reviews on average within 1 day

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35,717 reviews

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GB
1 review
0 helpful votes
Follow Frost N.
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Its really too early to say, but the experience has been great so far. Its nice running a business and having the security and professionalism of a brick and mortar business address.

Date of experience: October 6, 2025
Larry B. — iPostal1 Rep
6 days ago

Hi Frost,

We know running a business comes with a lot to manage, so we're glad we could make handling your mail and packages easier. Thanks for choosing iPostal1.

Sincerely,
IPostal1

New York
1 review
0 helpful votes
Follow PEDRO S.
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Me siento muy bien con los servicios brindados por ipostal

Date of experience: October 6, 2025
Larry B. — iPostal1 Rep
7 days ago

Hi Pedro,

Thanks for the great review. Our goal is to provide the best digital mailbox experience possible, so managing your postal mail and packages is easy and care-free.

Sincerely,
IPostal1

Florida
1 review
0 helpful votes
Follow Ankit T.
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Great services
October 13, 2025

Great services. It was easy to set up. I am still new. I have not started receiving any mail yet. So, I will let you know later. Thank you.

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Date of experience: October 3, 2025
Larry B. — iPostal1 Rep
1 week ago

Hi Ankit,

Thanks for your review. We are happy to hear you found our services to be helpful.

Sincerely,
IPostal1

South Carolina
1 review
0 helpful votes
Follow Chris N.
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I've only had the service for about a month or so and it's working as advertised which is great. I really like the scan so that I can see what's delivered

Date of experience: September 29, 2025
Larry B. — iPostal1 Rep
2 weeks ago

Hi Chris,

Thanks for the great review. Our goal is to provide the best digital mailbox experience possible, so managing your postal mail and packages is easy and care-free.

Sincerely,
IPostal1

Pennsylvania
1 review
0 helpful votes
Follow Tracy G.
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The information you gave me regarding my services with virtual Staples does not line up with you the information you gave me.

Date of experience: September 29, 2025
Larry B. — iPostal1 Rep
2 weeks ago

Hi Tracy,

Thanks for your review.

We have thousands of happy customers using our services, but we need to know more to understand the issues you are having. Our Customer Service team will follow up with you.

Sincerely,
IPostal1

California
1 review
0 helpful votes
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Had a friendly experience
September 28, 2025

Had a friendly experience. Good customer service. 👍

Date of experience: September 18, 2025
Larry B. — iPostal1 Rep
4 weeks ago

Hi Howard,

Thank you for your review. We are happy to hear that you had a great experience with our Customer Service team.

Sincerely,
IPostal1

Florida
1 review
0 helpful votes
Follow Amesia P.
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I've had a great experience with iPostal so far. The setup process was smooth, and everything has been very easy to use. I really appreciate how convenient it is to manage my mail and packages, especially on the go. The service has been reliable, and the staff have been helpful whenever I've had questions. Overall, I'm very pleased and glad I chose iPostal.

Date of experience: September 17, 2025
Larry B. — iPostal1 Rep
4 weeks ago

Hi Amesia,

Thank you for your review. We are happy to hear that you have found our service to be helpful. A Digital Mailbox is a big improvement over the traditional mailbox, and with iPostal1, half of the price!

Sincerely,
IPostal1

California
1 review
0 helpful votes
Follow Abhishek B.
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This is a good service as your alternative mail address

Date of experience: September 17, 2025
Larry B. — iPostal1 Rep
4 weeks ago

Hi Abhishek,

Thanks for your review.

We are happy to hear about your positive experience with our service.

Sincerely,
IPostal1

Missouri
1 review
0 helpful votes
Follow Jo C.
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Not happy nowhere in advertisement does it say notary requirements or that you have to pay 25 more

Date of experience: September 17, 2025
Larry B. — iPostal1 Rep
4 weeks ago

Hi Jo,

Thanks for your review.

The USPS requires that the Form 1583 be notarized to help prevent fraud, protecting both you and the mail center. Many mail centers allow you to sign the form in their presence, in which case notarization may not be required. To notarize your form without going to your mail center, you need to use the online notary service for $25.

Our goal is to make using iPostal1 simple and pricing transparent. The online notarization requirement and pricing is listed in the FAQs section on our website.

Our Customer Service team will follow up with you.

Sincerely,
IPostal1

Colorado
1 review
0 helpful votes
Follow Malcolm R.
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Setup was more involved than I expected, because of postal regulations, but they do everything they can to help. If you have them forward your mail to another address, be aware that "UPS Ground" is not actually magically 1 day shipping, as stated. Use one of the other shipping options that costs what you would expect for overnight. Also, leave one extra day off turnaround for the physical mailbox facility to receive, process, and ship.

Date of experience: September 17, 2025
Larry B. — iPostal1 Rep
4 weeks ago

Hi Malcolm,

Thanks for your review. We are glad our team was able to help.

The USPS requires that the Form 1583 be notarized to help prevent fraud, protecting both you and the mail center.

We provide real-time shipping rates so you can choose the option that best fits your needs and budget. Once a package is shipped, responsibility is transferred to the carrier (UPS, in this case). We recommend reviewing the available UPS shipping options to ensure you select the service that works best for you. Please note that UPS Ground is not guaranteed for 1-day delivery. If you require guaranteed next-day shipping, we recommend selecting an overnight service option.

Our service standards call for tasks being completed within 24 hours of being requested.

Sincerely,
IPostal1

California
1 review
0 helpful votes
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I just got started using this service so I haven't had a lot of interaction yet. I have only been sent one piece of mail but it was junk mail but I told them to toss it. Easy navigation and worked pretty well.

Date of experience: September 17, 2025
Larry B. — iPostal1 Rep
4 weeks ago

Hi Theresa,

Thanks for the positive review. We appreciate very much that you took the time to share your experience.

Sincerely,
IPostal1

New Jersey
1 review
0 helpful votes
Follow Claudia D.
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Is very helpful!
September 18, 2025

Is very helpful! The price is affordable and have different plans and services. I'm happy that I choose this company, to have a PO Box. Thanks!

Date of experience: September 8, 2025
Larry B. — iPostal1 Rep
1 month ago

Hi Claudia,

Thank you for your review.

We are happy to hear that you have found our service to be helpful. A Digital Mailbox is a big improvement over the traditional mailbox, and with iPostal1, half of the price!

Sincerely,
IPostal1

Michigan
1 review
0 helpful votes
Follow Nia H.
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I know I need to read materials a little closer but I appreciate that my iPostal account rep, Wilson M., is so very patient with me. Wilson takes time to explain, to share materials directly in emails, and promptly answer any questions I ask (even if the answers are somewhere in the iPostal documents). This is my first time using a PMB, and Wilson has made what could be an embarrassing experience quite nice.

Date of experience: August 26, 2025
Larry B. — iPostal1 Rep
2 months ago

Hi Nia,

Thank you for your review.

We are happy to hear about your positive experience with our Customer Service team.

Sincerely,
IPostal1

Virginia
1 review
0 helpful votes
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Crooks and proud of it
August 25, 2025
Updated review

I strongly caution anyone considering this company. On two separate occasions, my mail was delayed by 40 days. Some mail was not even posted unless I went in person. After my concerns went unanswered, I filed a complaint, and they attempted to remedy the situation by giving me a year free. Later, when packages went missing again, I raised the issue in good faith to help them improve. Instead of accountability, they shifted blame to Staples. In February 2025, I filed formal complaints with the BBB and the State Attorney General. The matter was resolved in March. Believing things would improve, I purchased two new boxes and paid a full year in advance ($280). I asked that my existing documents be used to avoid another $50 notary fee. Shockingly, the very next day I received a letter stating my service was cancelled—no refund—and filled with language implying they had no obligation to provide a reason and could retaliate simply because I complained. This action was taken by an employee named Adam Gonzales, whose conduct was retaliatory, unprofessional, and abusive of customer trust. Bottom line: do not trust this company. They retaliate against complaints, refuse refunds, and fail to handle mail reliably.

Date of experience: August 15, 2025
Larry B. — iPostal1 Rep
2 months ago

Hi Joy,

Thanks for your review.

The USPS requires that the Form 1583 be notarized to help prevent fraud, protecting both you and the mail center. Many mail centers allow you to sign the form in their presence, in which case notarization may not be required. To notarize your form without going to your mail center, you need to use the online notary service for $25.

Sorry about the delays you have experienced in receiving your mail. We have been working closely with your mail center to maintain the high service levels that we expect at all of our mail center locations.

However, according to our records, we have offered multiple alternatives to alleviate your issue alongside the free year of service, and you have repeatedly turned them down. In light of these circumstances, your account will be closed on 8/29.

Sincerely,
IPostal1


They lie!
March 6, 2025
Previous review

I lost mail and contacted them and they never responded. I then filed with the FTC and State Attorney Generals Office and they called pretending to be concerned. A day later, they were scum, mocking my complaint,harassing me and created fraudulent charges.

Date of experience: February 3, 2025
Arizona
1 review
0 helpful votes
Follow Christopher S.
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SO FAR SO GOOD
August 24, 2025

SO FAR SO GOOD. I ONLY JUST STARTED YOUR SERVICE SO I HAVEN'T HAD MUCH TO BASE A TRUE REVIEW. HENCE, THE 3 STARS. I'S SURE THE SCORE WILL GO UP AFTER I CAN HAVE TIME TO TRUELY EVALUATE IT.

Date of experience: August 14, 2025
Larry B. — iPostal1 Rep
2 months ago

Hi Christopher,

Thank you for your review. We are happy to hear about your positive experience.

Sincerely,
IPostal1

Mexico
1 review
0 helpful votes
Follow Bernard K.
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I use ipostal to forward the package from Europe to other country, they charge me $70 euros to forward my package through DHL, they never provide a tracking number, and 30 days later I receive a notice from DHL that my package was lost, I ask how I could claim it, and they answer that the only person can claim the package is a sender, I request ipostal the file the claim, they ignore my request, they denied the error, they say I have to claim it directly with DHL, i've been ignored, and never receive a solution from customer service, be advised before you use the service company.

Date of experience: July 3, 2025
Larry B. — iPostal1 Rep
2 months ago

Hi Bernard,

Thank you for your review.

According to our records, our team has been in contact with you and is working to assist you. Our Customer Service team works hard to provide great service - we apologize if in your case, the representative did not properly hear or address your concern.

It sounds like the root cause in your specific situation is with DHL, not the mail center. A problem like this is uncommon, but that does not mitigate the inconvenience you experienced. Our team is working diligently to address your concern and will follow up with you.

Forwarding pricing depends on the package, carrier and service level selected. We are the only digital mailbox service to show real-time shipping prices for each mail item, so you can pick the option that best meets your needs and budget. When choosing your shipping method, you can select an option that includes tracking.

Sincerely,
IPostal1

Oregon
1 review
0 helpful votes
Follow Karen C.
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This was a simple process that is meeting the needs of my business shift and allowing a more streamlined process for handling my mail.

Date of experience: August 13, 2025
Larry B. — iPostal1 Rep
2 months ago

Hi Karen,

Thank you for your review. We know running a business comes with a lot to manage, so we're glad we could make handling your mail and packages easier. Thanks for choosing iPostal1.

Sincerely,
IPostal1

Florida
1 review
0 helpful votes
Follow Adrian R.
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Experience with iPostal
I have had an excellent experience using iPostal as my virtual business address solution. The platform has been reliable, secure, and easy to navigate, providing me with efficient mail handling, package forwarding, and document scanning services. Their responsive customer support and streamlined processes have allowed me to manage my business correspondence from anywhere, maintaining a professional image while ensuring nothing important is missed. Overall, iPostal has been a convenient and cost-effective tool that has enhanced my business operations and flexibilit

Date of experience: August 13, 2025
Larry B. — iPostal1 Rep
2 months ago

Hi Adrian,

Thank you for your review. We had people like you in mind when we created our digital mailbox service. We are glad we were able to meet your needs.

Sincerely,
IPostal1

Arkansas
1 review
0 helpful votes
Follow Jeff and Pat H.
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So far so good
August 21, 2025

So far so good. Only been with Postal for a short time but we are pleased. With them.

Date of experience: August 11, 2025
Larry B. — iPostal1 Rep
2 months ago

Hi Jeff and Pat,

Thank you for the positive review. We are glad we are able to meet your needs.

Sincerely,
IPostal1

Canada
1 review
0 helpful votes
Follow Christine-Moon M.
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I've been using the service for a few months now. The service is great and pricing is reasonable. Getting set up was super easy.

Date of experience: August 6, 2025
Larry B. — iPostal1 Rep
2 months ago

Hi Christine,

Thanks for the positive review. We appreciate very much that you took the time to share your experience.

Sincerely,
IPostal1