iPage

What do I wish I'd known before I became a customer of Ipage webhosting

1) That when I had a disaster, my wordpress website disappeared, in my hour of greatest need with no warning from ipage, they would have no explanation

2) That to add insult to injury their customer support teams actually tried to sell an upgrade Site Lock Premium to me before they'd even looked into my problem
3) That the site backups facility which I'd paid for was utterly useless
4) That when the database behind my website simply disappeared ipage would offer no explanation as to what caused it
5) That they only keep SQL backups for 3 days and then overwrite them
6) That you must, must must take your own backups of database
7) That they wouldn't offer a single practical bit of help to allow me to piece together my vanished website - I had to get help from web designer friends who suggested to use google cache - in fact directly on my customer support ticket instead of updating with resolution they even put an auto sales message on there about new wordpress installs
8) That even after all my suffering when it finally got escalated, I was offered a £10 host credit- took significant further intervention to get a full hosting refund

Lesson learned - its a cheap and nasty service that simply cannot be trusted - end of story.

I had ipage for another business a few years ago. They used to be knowledgeable and pleasant. I therefore got it for another business in August 2020, and how I regret it!
First of all they had gone up significantly in price without any particular improvements or extra features (250 up from 30 a year); they charge for every little thing separately.
Even more importantly, there has been a bug or problem every week! In the past 3 months, I have spent more time on ipage chat to solve problems than I have on any marketing aspect of my business!
Most recently, the maps on my website for my two business locations point out to an address in a different state! It's been over a month and the issue has not been solved, after multiple follow ups.
Today after another follow up I got this incredible/horrible email:
"... Depending on the priority of the bug that is placed, the bug will be moved to an Engineer or Product Manager for work, or more often; it will be moved to a list for future work. In many cases, the product team will opt to wait for a length of time, such as 3 months, for bugs to accumulate on a given tool so that they can work with our partners to address the bugs in a new version of the tool. Please leave the business address blank to avoid displaying the incorrect Map pointer. I am afraid that we do not have the estimated time frame for the bug with the Google map location not displaying on Websitebuilder tool...
Dhananjaya J".

So, it turns out that not only the bug on my website has no priority to this person and the irresponsible team he or she works with, but also his/her suggestion is to "leave the business address blank"!
Why on earth I would pay to host a website if I wanted to leave my business address blank?
Such rude, irresponsible, careless and just horrible treatment of customers!

I will be moving my domain.
Don't even consider ipage! Stay away!
Don't waste your time and money. It is not even cheap anymore. It used to be called "cheap host with modest performance". It is now not cheap with horrible performance.
They are not worth a penny, let alone over $250 they have charged me so far!