melika m.

I had ipage for another business a few years ago. They used to be knowledgeable and pleasant. I therefore got it for another business in August 2020, and how I regret it!
First of all they had gone up significantly in price without any particular improvements or extra features (250 up from 30 a year); they charge for every little thing separately.
Even more importantly, there has been a bug or problem every week! In the past 3 months, I have spent more time on ipage chat to solve problems than I have on any marketing aspect of my business!
Most recently, the maps on my website for my two business locations point out to an address in a different state! It's been over a month and the issue has not been solved, after multiple follow ups.
Today after another follow up I got this incredible/horrible email:
"... Depending on the priority of the bug that is placed, the bug will be moved to an Engineer or Product Manager for work, or more often; it will be moved to a list for future work. In many cases, the product team will opt to wait for a length of time, such as 3 months, for bugs to accumulate on a given tool so that they can work with our partners to address the bugs in a new version of the tool. Please leave the business address blank to avoid displaying the incorrect Map pointer. I am afraid that we do not have the estimated time frame for the bug with the Google map location not displaying on Websitebuilder tool...
Dhananjaya J".

So, it turns out that not only the bug on my website has no priority to this person and the irresponsible team he or she works with, but also his/her suggestion is to "leave the business address blank"!
Why on earth I would pay to host a website if I wanted to leave my business address blank?
Such rude, irresponsible, careless and just horrible treatment of customers!

I will be moving my domain.
Don't even consider ipage! Stay away!
Don't waste your time and money. It is not even cheap anymore. It used to be called "cheap host with modest performance". It is now not cheap with horrible performance.
They are not worth a penny, let alone over $250 they have charged me so far!

I signed up for quickbooks online last week. The salesman said if I sign up both my businesses I'll get 50% discount. He also promised 24/7 live customer support. He was very pleasant and believable!
Once signed up, the confirmation email showed no discount!
I tried to call the customer support, but you get a cold computer voice that does not let you pass through! It says get customer support through your site, and it doesn't matter how many times you tell it, I cannot sign up to my site!
It took me several hours to get to customer service, and don't ask how!
Long story short, I canceled one of the two accounts. Then I tried to set up the one account I have with them. I paid extra for set up, which was waste of time, and still have problems. Then I tried to use the free support! She couldn't solve the problems, put me on hold for 20 minutes and then hung up!
Now I'm on a 24 minutes hold for someone to maybe call me back!
Avoid Quickbooks if you need any level of support!
Their support technical or else is nonexistent!
Horrible service!