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Invicta Stores

Overview

Invicta Stores has a rating of 4.7 stars from 34,748 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Invicta Stores most frequently mention great prices, new watch and christmas gift. Invicta Stores ranks 217th among Watch sites.

service
50
value
53
shipping
53
returns
27
quality
47
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32,192 reviews
+47
How would you rate Invicta Stores?
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Gary B.
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Wonderful site
May 13, 2020

Wonderful site - user friendly - easy to navigate and intuitive in the flow. Took quite some time for the order to process however I suspect this was coronavirus related. Nice watch and terrific price.

Date of experience: May 13, 2020
David P.
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Using the newly activated credit account introduced some issues. They were resolved with customer service.

The watch is excellent in design and craftsmanship. A former weakess in band design seems to have corrected.

Date of experience: August 16, 2018
J P.
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They have great watches for great prices
August 27, 2020

They have great watches for great prices. There is a nice variety to choose from. It's ready to order. However, it took a lot longer than normal to receive the product. I've ordered many watches in the past and it usually takes a couple weeks. I suspect longer because of the pandemic.

Date of experience: August 27, 2020
Ashley F.
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The watch was damaged upon arrival
July 21, 2019

The watch was damaged upon arrival. I contacted customer service to see about exchanging the watch, but it was the very last one. My husband doesn't know that he wants to send it back since they may not be able to fix it and would just refund him, which he doesn't want.

Date of experience: July 21, 2019
Tracey D.
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I couldn't have asked for a better experience
October 14, 2017

I couldn't have asked for a better experience. Even with the hurricane season delaying shipments I still received my shipment in a reasonable amount of time. Invicta even communicated possible delays. Great work!

Date of experience: October 14, 2017
Florida
1 review
0 helpful votes
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Purchase for xmas
December 17, 2017

The watch two toned Mickey with red face and automatic movement Got here quickly and I am sure my husband will love it for xmas. Love invictas.

Date of experience: December 16, 2017
Mike L.
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I have multiple invicta's and like the product
November 14, 2019

I have multiple invicta's and like the product. But this one showed up and didn't work, I took to my jewel and he had to replace the battery, which was dead on arrival. Not to satisfied with that, having to dish out an additional ten bucks and the time to do it.

Date of experience: November 14, 2019
New Jersey
1 review
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Happy Customer
December 20, 2017

I recieved the watch a was elated. It was an early Christmas gift for my boyfriend and he loved it,,, many thanks will be ordering again soon.

Date of experience: December 18, 2017
Julie S.
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Quick and easy, huge selection and you can't beat the discount for such a unique watch.

Very disappointed the watch was not working and I had to return for a replacement. I'm waiting on Invicta to inspect the watch once received 3/3 and replace with one that works or refund my account.

Date of experience: March 3, 2018
John S.
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Lets hope it come to me as fast as my last watch or faster we will see your quality is excellent. But it came in faster very good your service and the product are excellent I will not buy Rolex any longer thank you your quality and especially price are far superior

Date of experience: February 24, 2020
Rick H.
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I was put on hold for over an hour trying to follow up on my order...I called my local Invicta store...and was given the Corporate Customer Service Manager's extension...I left a message and never received a call back...
Not happy with the customer service experience but I am satisfied with the product

Date of experience: January 14, 2020
CARLOS M.
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I like to collect Invicta watches and was more than happy when the 1st local store opened at the Mall of San Juan. But through invictastores.com I can browse at any time or place and get better offers.

Date of experience: September 28, 2018
Florida
1 review
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Excellent sevice
December 14, 2017

Fast great service beautiful timepieces i will recommend to all friends and will buy a coupke more for sure

Date of experience: December 13, 2017
Burton C.
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What can I say: You can't beat the prices, especially with half off. I prefer automatic over quartz and hopefully there will be more choices, automatic-chronograph, in the future. Packaging is first-class and Fedex delivery is an addition.

Date of experience: May 27, 2018
California
1 review
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I Love My New Watch!. Great deal and easy to shop and order. Received as promised. Thank you Invictastores.com

Date of experience: December 17, 2017
tbsnccomcastnet I.
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I have purchased Invicta watches over the years. Quality and style are always great, as advertised. This last purchase was to be given as a gift to someone who had admired one of my watches. Returning it for a different style...

Returning this last watch was not an easy process. I had to call back numerous times to get my return processed. The sales staff was professional but did not follow up with their commitment to send a return label. I had to call back numerous times because after connecting with main number I was disconnected more than once. Label was eventually sent by email as I requested a week after my initial contact.

Date of experience: April 14, 2020
Leonard C.
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Not very satisfied with two previous orders I have placed. Haven't received a response to my latest email I have sent. Neither did a receive a refund on undeliverable products yet. Maybe you can investigate this matter. Thanks.

Date of experience: May 20, 2020
Andre M.
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The online purchasing process was easy and Inpaid a great price. The shipping situation was not enjoyable by any means. Tracking needs to be an option, no one wants to spend money and can't check on their purchase!

Date of experience: April 2, 2020
Devin W.
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Overall the experience was alright
December 21, 2019

Overall the experience was alright. I really like the product that I received and I got a great deal. However, I was not satisfied with the shipping process and did not receive my order in a timely manor. I had to contact customer service several times and all the information they could give me was that my order was still processing long after the '4-5 day' processing window. I will give you guys the benefit of the doubt since it is around the holidays, but I do think the processing stage should be more efficient.

Date of experience: December 21, 2019
Dominic R.
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It was the first time I had ordered directly from the company. Invicta has always been my favorite watch. I wish they didnt come out with a new watch every single day. I feel it makes the company look more like a factory assembly line of watches instead of taking great pride in their older stuff. But still overall great watch and service

Date of experience: July 21, 2020