Invicta Stores

I recieved my watch that I ordered but when I opened it the link that hooks to the watch it self it was completely bent and broken it wasn't even attached to watch so I had to spend money to get it fixed at a jewelry store. I love invicta watches but they gotta make sure they're product is intact and not sent out broken like mines was. One of the little bars was bent also and it broke off that was another reason why I had to take it to get fixed at the jewelry store. It would be nice if y'all can compensate me or send me a new watch or something. That would be nice from y'all part as great customer service.

I was unable to apply more than one coupon code at a time. Therefore, I placed more than one order so that I wouldn't lose the items that I wanted to purchase. Then, I tried canceling this order, but was unsuccessful via phone & e-mail. By the time someone responded to my request, it was too late to stop the order in progress. Fortunately, they weren't very expensive & to eliminate the hassle of returning, I decided to gift the two extra watches.

The on-line ordering process was pretty simple for me to navigate. I requested express (2-Day) shipping for an extra $29.00, because I wanted the watch to arrive in plenty of time for my wife's birthday. Sadly, it didn't arrive on time. So the day after it was supposed to arrive, I called the Customer Service center to inquire what could be done, and how much longer would it take to arrive. The Rep told me it would be another 3-5 days from today. I said, if that is the case, I'd like to be refunded my extra ($29) for (2-day) shipping, because now we're talking about possibly another week before delivery. The agent stated, if you request the refund, then the delivery will fall back even further to "regular shipping" 7-10 days. I was upset by this policy, but still requested my refund because the thrill of receiving the watch on time had passed. THIS PROCESS IS BROKE AND SOMEONE NEEDS TO FIX IT.

I am new to invicta from watching evine. This is my first time I am making and order. My hopes are high and exited to try your product.
It has been a few weeks now. I have received my order. It is beautiful. I love the royal blue and gold tone colors! I stare at the watch in amazement of the quality and beauty of the time piece. I am partial to automatic time pieces. I will be watching the show for another time piece that will catch my attention and purchase another automatic.
Franzel Glessner

These are the first 2 Invicta watches I have ever owned and I am thrilled to have them! I love the size of the watches (34mm & 36mm); both watches look incredible and I love the weight of them - not too heavy yet not lightweight. I am a small built person with very tiny wrists and these watches are perfect. Ordering was very easy (except for narrowing down to just 2 watches to order); delivery was prompt. I was pleased with the buying experience and am extremely happy with my new watches - look forward to wearing them for a long time!

I was not totally satisfied with order handling. I selected the "upcharge" option for 2 day "processing". I understood this was not expedited shipping, however I placed the order on Thurs eve Dec 12. I did not receive any communication that the order was processed until Thurs afternoon Dec 19, after 2 emails.
I feel that if I hadn't reached out with the TWO EMAILS, my order may not have been handled timely.
Receiving the email from you informing me that the order would be going out was a welcome sight, however the added stress was not appreciated.
I a pinch I will probably hesitated to use this site.

Watch is wonderful!
However, received broken box with bracelet and foam pieces inside. No watch, just foam and a tiny bracelet. I was devastated. I had no idea they were shipping separately, so I figured that I had been scammed. I had texted customer service to ask if the order could be expedited. It was a present for my son's birthday on the 28th and the original delivery date was 8/3. I got a response saying it would be dlvd by the 25th or something, but definitely before his birthday. Yeah! I was So excited when he was about to open it. Can you feel my shock, embarrassment, and major disappointment when he opened the box and found a bracelet and foam pieces in a mangled box with tape? I was sure that I had fallen for a scam. I wanted to contact your company (not knowing if there really was one), but I was embarrassed and waited. Lo and behold, about 10 days later, the Watch Arrived. I was truly elated and he Loves it.