Invicta Stores

I originally ordered a watch and then I received an email stating that you didn't have the watch. This was an inventory error and so I sent an email out and got JP. He was rude and not really helpful at all. I was a help desk manager and I know what support is suppose to be... the shortest and laziest answers ever! Rediculous

Overall happy with Invicta service, I have several Invicta watches of my own, one of the watches I ordered this time was no longer available once my order was placed. I tried to Substitute it for another but was told they couldn't do that. A little disappointed but I will still continue to by Invicta.

When we purchased the watch we had no ETA on how long it would take and we recieved no follow up on timing. We sent an email to customer service after two weeks of not receiving any communication and all of the sudden I recieved an email my watch was shipped.

The watch is beautiful and I loved the discount I received. The only problem there was no tracking information and FedEx left the package at my door at night and they didnt ring the doorbell and no email was sent. My husband found the box the next day. So I could not surprise him. Nevertheless he is very pleased with his gift.

This is a gift. So I haven't tested the watch to make sure it's working correctly. I sent the watch to another state as a gift to my brother. I will obviously follow up if there is something not working on the watch after the Holiday. Up until now the service has been great!

Thank you,

Marcello Montagnino

I had an bad experience with you. I didn't receive my order because your delivery company drop the package off in an different building or appartment and I have two investigation open with your company
Thanks,

The shipping was very quick and on time. The items are great quality and exactly what I ordered. The packaging was really nice as well. Definitely would recommend to anyone looking for quality watches and jewlery.

My first order was cancelled & I then had to place a reorder which was confusing but I finally figured it out. Order went through the 2nd time. The delivery time was very fast and the watches are very nice for the price paid.

I was very content with my purchase, however I was not aware processing time takes 2 to 3 days, I had paid for 2nd day delivery and was under the impression that I would receive my product sooner. I would have liked that outlined.

I bought 10 watches in 3 separate orders to 2 differen addresses. First shipment was short shipped by one item. The other two arrived complete and pretty fast. Contacting customer service over the holidays was a nightmare, but when finaly was able, customer service rep. Was corteous and resolve the issue immediately. No complaints at all.

I am waiting ona #1 marvel #1 venom pd 350.00 for it supposed to come with autogragraphed eyal paperwork. Ordered may2 2020 I call cant get through after waiting 2 hrs. Have sent several emails no answer. I have bought 50 + watches from invicta. Shop hq gets your stuff to you on time and have no problems contacting them. I go on my account it says I have no orders coming whats up!

I was only concerned that I had not received an order confirmation, yet my card had been charged. I could not get through the online help desk so I called the Sawgrass store and Angel was wonderful! She was able to reach someone behind the scenes and was able to bring the order back on track. Thank you Angel!

My husband loves his watch. He freaked out because he loves Batman and when he saw it was a limited edition he couldn't stop staring. Thank you guys so much. I tried ordering this same watch through evine and they pretty much scammed me.

I'm a little upset that the local stores aren't able to order specific watches for their customers. Especially those that have purchased several watches already. I would like to be able to save on the BOGO events instead of purchasing from the online store.

I used the chat feature to confirm the movement was z60 not the isa, as this model # has 2 versions. They checked the warehouse for me and confirmed, so I jumped on it as Subaqua Specialty my favorite line and price was incredible.

When you put an item on sale and 2 days later it's a better price. It would be much more accommodating if you would just credit the account the difference in the price rather than repurchasing another and having to return the 1st one. Better yet if your going to lower the price 2 days later, just give the best price the first time. Love my Invicta watches!

I try to reach customer service and never speak to a live person, i am concern that if they should be a problem in the future with my watch that i purchase for $ 911,00 UDS who will i talk to? Is there a lower rating than zero (0) to give to this Company Invicta when is comes to customer service?