InterweaveStore

The products are good because the artists that create them are good. Interweave is just an intermediary. I have purchased literally hundreds over the years.

However their customer service is some of the worst ever. When their site was down more often than not over a 2 week period I sent several emails - and did not receive one response. With other issues their responses are not at all helpful and they are not interested in customer satisfaction at all.

I ordered a vdeo a month ago. When I did not receive it after two weeks even though it was charged to my Master Card I sent them an email to their customer service address. I have sent many subsequent emails. It takes them a week to respond and they do not answer my questions. I finally cancelled the transaction and it has been deducted from my master card. I have had emails indicating tracking information even though video has not been sent. These people are the worst. NEVER order anything from them.

In March I ordered a lace knitting kit from Interweave. The thread arrived, but I was never sent either a pattern or a link to a PDF. Nor was the pattern made available through my Interweave account. I emailed customer service asking for a link to the pattern and to date have never received a reply.
An additional note... Hard copy material ordered from Interweave, in my experience, takes twice as long in the mail as merchandise ordered through other retailers such as WEBS, Jimmy Beans, Knitpicks.

Currently, there is a FREE PATTERNS OFFER link showing a "You Are Almost There" pop-up window in which to enter your email address. Doing so only takes you to the HOME PAGE and not to the free offers which the link promises... no matter how many times you enter your email address or click on icons.

Likely just a phishing scam to build their email database which they can then sell or trade with other business databases.

In November 2013 I paid for an international 12 month subscription to Knitscene magazine and they only sent me the first 2 issues and then stopped. A volley of emails followed wasting my time dealing with their subscription services who didn't seem to care. I was sent at least 3 emails from 3 different people promising the magazines were to be sent to me but 12 weeks later still nothing. I also requested a refund for the 2 issues but that was ignored.
I have been a loyal customer and subscriber to various mags from IK for over 10 years so I am very unhappy! I would never ever trust them again, all those satisfaction guaranteed slogans on their website are not worth anything. This, I acknowledge, is a last hope that someone in subscriptions cares enough to read this whilst they steal my subscription money.
In the meantime I warn potential customers of what could happen and strongly express my complete disappointment at how unhelpful and disorganised the customer service at IK is. It is quite hopeless for such a large organization.