The Interweave Store is NO longer my "go-to" store for crafts.
I recently bought a book for $30 but later noticed the same book at lower prices with several other online retailers. (To make matters worse, within a few days of my order, I received a general promo email from Interweave that the same book - among other items - had gone on sale in their $5 bargain bin.)
I contacted Interweave. The order could not be cancelled and re-ordered at the lower price because it had already been processed for shipping. And there is neither a "lower price" nor "price match" guarantee with purchases. Therefore, the only option would be to order the same book a second time for $5 and return the first book when I receive it. Even though my $30 purchase price would be refunded, I would take the loss for both the original AND return shipping costs of the first order. There is no option to buy without this risk.
I am not a fan of the "pay-your-money-and-take-your-chances" kind of business philosophy which, in essence, is the position of The Interweave Store. Personally, I would rather buy confidently than gamble. Why should I take this risk when OTHER online retailers are prepared to give partial refunds (i. E. lower price guarantee) rather than have the inconvenience of returns? Or, in the event of a return with them, those companies cover the costs of the return postage using pre-paid, print-at-home labels for shipping.
As a matter of principle, I did not re-order the $5-sale book, and returned the book from the first order. Five weeks later I had not received the refund cheque, so sent an email inquiry. No response, so I waited another week and sent a followup email. I got a reply that day saying they had "just received" the invoice for refund processing and that I should receive the cheque in 3-5 weeks (which would be 9-11 weeks from the date of the return). Exasperated at this stage, I sent another email - noting that I will look forward to receiving a cheque around Easter time for an item returned before Christmas. Interestingly, I received the $30 refund the next day to my PayPal account. (Note: PayPal refund states that it includes shipping although ONLY the cost of the book was, in fact, refunded.) I did get back the $30, but lost $25 in combined original AND return shipping costs.
It is a shame really. With just a little flexibility on pricing in the first instance, they would have had a customer for life.