Insulation4Less

I wish I had taken the negative reviews more seriously. Customer service here is non-existent. They shipped my order and when it arrived the installation tape was not on the truck. When I reached out they were curt and unapologetic. Three days now and I have ZERO followup from the company. I would look for another company if I had to do it again.

Update: The company reached out to me not to apologize for my inconvenience but to press me to remove my negative review. They have refunded part of my purchase but not the shipping charge for the missing item. Stay tuned.

Update #2: After I questioned the reasoning for not refunding the shipping fee they did issue the refund. They also continued to press me to remove this review.

I cannot speak for the product yet since I just received it. Baring something miraculous happening when I do finally install the insulation, I would not use this company again. I would not recommend it and if asked I would say Stay Away.

BTW. To date, no apology for any of it. Fingers crossed the insulation works.

Email I received sent by the company owner:

"90% of issues for a company can come only 1% of the people. Identifying the 1% is not difficult. You're a miserable person trying to pass on some of your misery to others.
Enjoy yourself on those parasite review sites you claim you're now going to share your misery on Sites full of non-customers, competitors and miserable people like yourself seeking the comfort of other miserable depressed people."

Jonathan Barber

I did a lot of research on the net. I know what I wanted to do, but did not know exactly how to achieve it; until I contacted Insulation4less. The sales person on the phone was really nice, and very knowledgeable about my re-roof project. I am not a roofer; this was a project with a few friends; and a weekend. The old, house's tin roofing was removed revealing open purlins. Prodex insulation was tacked loosely and draped just prior to installing each sheet of new tin. It was inexpensive (per r-value), easy, and fast to install. It really smoothed out the old warped wood, giving it a very nice appearance. After being installed in, in east Ohio, I noticed an immediate drop of several degrees upstairs. This winter it is really warmer without the gas bill going up at all, compared to last year. The old attic already had about 19-12 inches of cellulose, which I had blown in about 1980, so I really had time to experience the difference between old and new. I really believe this product has paid for itself already... Order V*******

My wife and I bought an old commercial building to rehab about 8 years ago. Virtually all of the first floor and 1/3 of the top floor were gutted to the stick structure. We know energy would continue to become more expensive and that insulation was going to be one of our best investments.

We had not heard of Prodex but in researching products it seemed one of the best products for the money. We bought and installed it, we are glad we did. We looked into spray foam but could not afford the cost. The Prodex with the fiberglass in the walls seems to be working as well as foam would have.

One of the benefits we appreciate more than we thought we would is the sound deadening qualities. We live on Main Street yet the noise levels are lower than when we lived in the country.

We have a nephew in construction who was very skeptical about the product until we had been living here for a while. He was amazed at the heat retention in winter and conversely, the heat repulsion in summer. Two small window air conditioners cool the whole two bedroom apartment we live in. He has installed it on his new home.

We are grateful to have found your product, Prodex must be one of the best values for the dollar today.

Sincerely,

Tom and Karen Jones

We ordered 20 rolls of 10M Prodex Total. We used it on the roof of ouyr house and pole barn. Easy to work with. Keeps the temperatures from extremes. Received in a week. All good.

I am using 1, because 0 isnt an option. I purchased this product after exchanging several emails with Jonathan Barber. Can not speak to a live person. I was told that the Prodex was R16 for a single layer. Only after installing it and closing my building do i find out it is only R16 for the roof. A single layer on the walls is only R7. This stuff seems to be good for a vapor barrier and it prevents condensation. However i would have definately spent my insulation budget elsewhere had i known this. Every time i had an instll question i was directed to their website. For the $900+ i spent doing my 24x36 garge, I could have been much further going another route. This is tin foil faced Double Bubble in my opinion. Im sure if one has the time to sift through their convaluted website, one would know. Again this is my opinin and experience with Prodex.

I used your product on the inside of my Quonset shop. (wood arches) I ran the sheets vertical. I have a wood heater, as well as a 50 foot radiant tube heater. It is amazing how well this product works. I was not quite finished the insulating procedure, this winter, and you could see on the outside of the building where the insulation stopped. All the snow was still on the roof that was insulated. The areas that were not done yet, had melted away. I used Prodex on the inside of my well house as a vapor barrier. And R 12 fiberglass behind it. I used a radiant cove heater on a thermostat. No problems with freeze up, and always dry when I checked it during the winter. I used it on a dog house with a heat lamp and a thermostat as well. The light was off most of the time... until the pups chewed the curtain to shreds. Inside the shop with the wood heater going, and when you stood in the corner opposite the stove, you could feel heat reflecting on the back of your neck. Within 20 min, you could work comfortably in a T shirt. I plan to purchase more of this product for my next project.

Customer service,
I had done my research in regards to the best insulation for my specific area and circumstances. I live in the Ozarks of Arkansas and we have a climate with high humidity. I did not want to use the conventional fiberglass insulation due to underneath my house is very moist. My only concern with the Prodex insulation was, would it be as sufficient in the R-value as the traditional, and would I notice a difference once it was installed per the specs that were shown on the website. I am now installing the second layer underneath my house and my family and I have already noticed a big difference as winter is now here. The heater does not turn on as much as it used too and our wood burning stove damper is turned down. Our friends have also noticed a difference as well. I can also sleep easy at night knowing that once I finish sealing the second layer with the reflective tape it will form a barriers to mold that is so prevalent in this type of climate. Thank you for keeping us warm and mold free.

I will be sharing this product with all my friends and family!

Thank you,

I haven't yet received my product. I hope it's decent. The review is for the customer service. I wish I had done my research prior to purchasing. The product is taking much longer to arrive and when I asked to cancel the order and get a refund, their response was basically, "Screw you, no refunds." The customer service is RUDE, and they offer NO SOLUTIONS to any customer issue you might face. They have gone to great lengths to insure that you don't have options should you need to cancel your order for any reason, and they don't care AT ALL about customer satisfaction. The product may end up being fine... if it ever gets here... but these are HORRIBLE PEOPLE YOU DON"T WANT TO GIVE YOUR MONEY TO. BUYER BEWARE.

UPDATE: Upon receiving notification of my negative review, the company used my business name in my email signature to threaten to publicly defame my business in an attempt to bully me into deleting my review. This review is my personal experience about a PERSONAL (non business related) purchase. Threatening to defame a business that has never purchased product from you is HIGHLY unethical. The tone of their email replies is threatening and unprofessional. I may not be able to get my money back from them, but they are completely in the wrong to make threats like they did. We have asked that they stop emailing us as it borders on harassment at this point.

Last fall, I decided that I needed more work space so I had a 12 x 24 shop built. I figured I would finish the inside myself. I was really dreading putting up the insulation. I hauled it out of Johns Manville for years. That was bad enough. Then I got thinking about condensation, and a metal shop, so I got on the internet and found insulation4less.com! I talked to my contractor, he had never heard of such a place, but the price was right, it looked super easy to install, and no itch! I got on the website, found out the would tell me how much I needed to buy, using their figureouter. A couple of days later, the FedEx driver pulls up and unloads this stack or shiney aluminum foil lookin stuff. It was so light and easy to carry. I took it out back, read the instructions, totally against man rules, and started putting it up. My contractor even stopped by and helped for free! I am thinkin he was impressed. The noise level is greatly reduced, can't hear the wind blowing, and it really helped keep the heat in this winter!
I am looking at biulding a smaller garage for my motorcycle and I will be ordering insulation for that one too! Very easy to install, easy to handle, I am telling all my friends!

The response to ban a potential customer for a simple question instead of offering a reply seems really out of proportion and I see as a warning of how they would resolve any issues with orders. I'm glad I only wasted $20 with them.

I was very interested in Prodex, so I ordered a free sample box. There was a $10 shipping fee and a $9 "residential shipping fee". I thought that was a bit strange, but overall $20 for a sample box still seemed fair, so I ordered. I got an order confirmation and a notification that the box would be shipped via FedEx next day. Cool... but also, FedEx charges a "residential shipping fee"? Seemed strange, so I asked about it. Just a question - maybe there was a glitch in their system? I've known of other industrial vendors that ship large products resulting in an additional fee to ship residential based on logistics required. Which, in that case, seems fair.

The reply I received was simply "Because the shipper charges a 'residential' delivery fee". Super vague, thoughtless, and a bit cheeky. I was peeved, I have a very low tolerance for bad customer service. Decided to wait until the box arrived to reply, maybe there was some clue there. When it got here, it's just a standard 12x12 box. So I replied - albeit a bit cheeky myself at this point - my reply got forwarded to what I assume is a manager (he did not include a title in his signature) who not only did not answer my question, but told me that they might not be the best fit. Umm... why, because I asked a question and his staff could not be bothered to pen a genuine reply? I was actually interested in ordering the product, but also I've already been recommended other similar products where perhaps the staff is not so touchy that I can't even ask a simple question.

Anyhow, correspondence is attached, judge for yourselves if this was warranted... keep in mind. This is all just for inquiring what a fee is about. Not disputing it, just inquiring. I did keep the conversation going because well I've been at home sick and it's actually turned entertaining, but also shows the level of service you can expect.