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Instazood's reputation is mixed, with customers highlighting both effective automation features and significant frustrations. Many users appreciate the bot's functionality, particularly for account growth and competitive pricing. However, recurring complaints about unreliable customer service, technical issues, and difficulties in obtaining refunds overshadow these positives. Customers frequently report slow responses from support and challenges with app compatibility and account management. Overall, while some users find value in the service, a substantial number express dissatisfaction, suggesting that improvements in customer support and system reliability are urgently needed to enhance user experience.
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Was sold on the idea of what they offer and bought credit to use on their site, which is fine. They when you go to access the content you have to download seperate programs which arnt compatible with my computer. So i request a refund. Apparently they dont control the funds so id need to emai/ apply for a refund with another company. Alarm bells are ringing.
They have no way of proving their offering works, they dont control the funds and cannot issue a refund.
This is a dodgy company - Stay AWAY.
NB - still havent been issue a refund, no emails, no messages, no form of contact in anyway.
I charged my account with 10$, Because it was the minimum.
I thought it's an online service where I can put my account credentials, Set and forget.
But apparently they told me I need to download an android app in order for it to work.
I told them I want a service, I don't wanna run an app on my mobile or desktop. I was asked for a refund, They ignore me since then.
Avoid using these scammers!
Dear Jonathan
I'm sorry for the issue you have faced. We are working on the issue to stabilize everything. And our support agents try their bests to solve the issue, and if it doesn’t help, they refund your money. As I checked, they have contacted you and process your request.
Thank you
They won't refund your money. They are just bots with fake names replying that they have a problem with their PayPal. It's been a year with this paypay problem LOL.
NEVER USE THIS.
Dear Gaspar
I apologize you are unhappy with the service received. We are looking into this and will be in touch.
Our Support Team works tirelessly to deliver world-class service, providing solutions, assistance, and advice for any issue presented to us in less than 24hours. Our support agents try their bests to solve the issue, and if it doesn’t help, they refund your money. But keep in mind, we are a small team, and it takes time to do all the jobs.
Thank you
I tried to sign up and couldn't even get past the 15.00 payment. I'm sure if I would have signed up for one of the larger payments it would have taken my money immediately. But it gave me enough time to check reviews and realize theirs too many unsatisfied customers. No thanks.
Dear Javi
Thanks for writing here. I'm sorry for the problem you have faced. Have you contacted support?
https://instazood.com/support/
Please contact us on the website and our support agents will check and solve the issue.
Thank you
I did not know I could get followers this easily without having to buy fake ones. Instazood really got me closer to my goal of getting real followers on TikTok. Now I only devote time to making better and high quality videos and the capturing others attention is up to Instazood.
Dear Alice
That is so great to hear. We really try our best to satisfy our customers. And thank you so much for taking the time to provide your feedback.
Thank you
They won't refund my balance. What they say on their site about their service is VERY miss-leading and most of it is just not true at all.
SCAM.
Dear Tim
I apologize you are unhappy with the service received. We refund the money of our customers if they requested it and we couldn't help them.
As I checked your support history with us, our support agents have replied to your several tickets, but you have not answered back. This is the last one: https://instazood.com/ticket/help-82/
Please get in touch with our agents, they will help you and if you want, they will refund your money.
Thank you
Last time I used Instazood was about 2 month ago, and their Insatgram bot had crashed back then. All these two months I was looking for new bots out there, and I have tried almost every possible choice... none was as good as Instazood used to be once...
However about a week ago I returned to Insatzood to find out that they have added a new app to their bot that is getting the all working somehow...
Although the bot needs the proxy app be installed on your phone, it will give you extra troubles, but all in all I'm happy right now with the new app from Insatzood. Wish they make the app work better and faster.
Dear Narges
Welcome back. That is so great to hear. We are doing our utmost to stabilize everything.
We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We try our best not to disappoint you.
Thank you
Very poor and expensive service. Inconvenient to use and ineffective. There are way better alternatives. Every time you log in you have to fight with their proxy (which works occasionally) to get access to dashboard. Then adding promos takes so much time and effort as you need to enter it one by one waiting for the popups to load. And after that you just watch the service skipping accounts all day for the money you paid. I got only 26 new followers in a month! And guys... Do some marketing research, the service is too expensive. I stopped using it and it was a waste of money and one month.
Dear Matara
Thanks for getting in touch and sorry for the issue you have faced. All bots, automation services, even the people who don't use bots have faced this problem.
Good news that we have launched a new app that has solved the issues with most of the accounts and it is on the Beta mode. You can contact our support agents to guide you through the installation.
Please contact support on https://instazood.com/support/
And about the fee, there is no service out there with Instazood's features and services with this price.
Thank you
Although their bot is not working properly for getting followers and likes after Instagram changed its algorithm, I still use their schedule service for my posts. It is more convenient than Instagram's Facebook schedule tool because I don't need to sign in to Facebook to use Insatzood schedule post service.
It also publishes my posts automatically on time, unlike many scheduling services out there, which only remind you of the time you must publish a post (which an alarm clock can do for free).
The only flaw I can detect in it is that the program sometimes stops working and I need to refresh the page. Other than that, everything works perfectly.
Dear Karel
Thanks for getting in touch.
Yes, we are really sorry about the promotion service, but we are doing our best to not disappoint you.
We really appreciate your attitude.
Instazood was not my first choice to be honest, and I have used lots of automation before it. Just want to be totally Frank. It might sometimes face bugs but I always got them solved by ticketing a few times to the support staff. It is very unfair to say it is bad. It surely is better than my past experiences and I am willing to continue with it.
Dear Andy
Thanks for your review.
And we are so glad that our support team could be of assistance as always.
Thank you
To be honest I tried several Instagram bots that didn't work well and their support answered my email after 3 days which I decided to give up on them. All I needed was an Instagram bot to give me real Instagram followers and increase my engagement. After a period of not using any Instagram but and wasting time on following and unfollowing people, I decided to try another Instagram bot which was Instazood. Since I have started using it, I have gained a lot of real followers. I haven't used its other services yet, but I guess I would give them a try too.
Dear Marzena
Thanks for your review. We really appreciate your great energy and try our best to keep up good work.
Thank you
Instazood was a great service! The bot functionality worked flawlessly, I had at one point 5 accounts set up.
Unfortunately after Instagram newest update, their system crashed... and the customer service could no fix it! They told me their team was working in implementing a new algorithm to their system. I think that was a lie.
Now their website is down, and I lost 70$ I had remaining in my account. If the the server ever go back. Look for other alternative.
Dear Diego
Thanks for writing here.
We were updating our servers to release a new algorithm which is compatible with Instagram's recent change.
And don't worry about your money, it is saved in your account.
We will email all our customers and inform them about the update time.
Thank you
Don't know if it is because of the setting I figured in my account or it is a bot problem, Instazood is working somehow slowly on my account. My friends are getting followers more quickly than I using the same tool from Instazood. But I admit that the followers are real. They involve with my content and reply to directs the bot sends them. The increased number f followers also has increased my sales and this is what matters the most to me. But the speed problem remains there.
Dear Nelville
Thanks for your review. I'm sorry for the problem you have faced. Please contact support: https://instazood.com/support/
Our support agents will check your account and solve the issue.
Thank you
Tried for a few days and not only did not not work but the customer service was awful. Save your time and avoid this trash
Dear Matt
Thanks for writing to us here.
What's the problem? Our Support Team works tirelessly to deliver world-class service, providing solutions, assistance, and advice for any issue presented to us. If you are not happy with the assistance, please give me your ticket number to check it personally.
Thank you
I paid for the basic instagram bot plan for likes and follow its been 4 days and its not working theres no activity at all, i have written to instazood customer care group for support but no response from them yet. Kindly reply and help here if you can thanks.
Dear Maryam
I'm sorry for the problem you have faced. Our support agents answer the tickets within 12hours. They have surely replied to your ticket. Please check your email inboxes, spam, junk, etc. or visit the ticketing page on Instazood.
Thank you
I have lost about a month doing what they requested to make this bot working right. I was asked many times about authorization, which was annoying, the bot wasn't liking the photos what was unnatural if someone comments and doesn't leave like. Customer support had no solution and we were running around doing the same things, expecting different results which is actually a madness
I was fed up with it and I moved to another bot, that was quite an amazing difference and I immediately asked customer service for a refund. Then total chaos.
They couldn't find my invoice, I showed them, sent them. I received a partial refund (40%), the rest of the money was still not refunded and I have been waiting for about 2 weeks now and still no refund.
Now, if you don't want to lose your time, patience, and money, I advise you to check other Insta Bots, there are surely better options but I don't want to advertise any, check by yourself.
Dear Lukasz
It is not good to accuse us of something that we have not done. We have explained everything with documents that where the problem is. But you were just persisting on your own words and not listening to us. If we didn’t want to refund your money, we wouldn’t answer your messages, too. So that’s not the point. We have documented the ticket and all the messages.
Anyway, we have sent your money by PayPal a week ago.
Good Luck
I paid for the monthly basic plan but it doesn't starts.
I see on the dashboard "Your plan has expired", I just paid for that (I also got the payment receipt). Need to solve the problem.
Dear Simone
Your money may be deposited to your balance. Please contact our support agents to check your account and assist the issue.
https://instazood.com/support/
Thank you
I learned to use it last year thanks to a tutorial in Italian. Despite my bad English, I increased the number of followers by about 1000 a month and they are real followers, not other bots. But I'd like to understand more about how to adjust the limits because the unfollow doesn't work perfectly. Fast and useful customer service. I will continue to use it... if Ig will let me do it.
Viviana,
That is so great to hear.
Our support agents help you out through the issue.
Thank you so much for taking the time to provide your feedback.
No growing tool is all-in-all perfect, all you can do is finding one that is most fitting for your needs. The thing that made me subscribe to the service was the competitive price, since my needs are pretty simple for now, and the attention they have put on proxies and local IP with their own app, which I use a lot. Of course, the more features you will need, the more you have to pay. Instazood has a good set of different tools for covering a wide range of needs.
Da
Positive reviews from awesome customers like you help others to feel confident about choosing us.
Thanks for your time
I've been using Instazood for the past 8 months or so, and it has been invaluable to the growth of my accounts. However, around 2 months ago I was unable to connect my instagram account back with instazood. I tried other platforms for automation, but I kept missing the simplicity of instazood, so today I hopped on support and left a message about my account not being authenticated through their servers. Scarlett Coles helped me with multiple different ways I could get my account relogged in. After enough tinkering I got it, and purchased another $10 pass immediately. Excited to be back on the instagram growth train. Highly recommend this service to anyone.
Dear Jake
We thank you for your loyalty. We really appreciate your positive attitude and try our bests not to disappoint you.
Answer: Hey there It's our pleasure to have you on board. I'm sorry about your problem. Please contact our support agents, they will check your account and solve your issue. https://instazood.com/support/ Thank you
Answer: Hi Paul There is no problem with it if you follow the pattern we have mentioned in our support page and tutorials. By writing the text with the correct pattern, no blocking will occur and the bot will send 80 to 110 message every day. Thank you
Answer: Hi dear Jayne I do apologize for the problem. We were just updating the servers. Now there is no problem exist there. Thank you
Answer: Hi dear Scott 1follower in 24hours indicates a problem. Please ticket us to our support team to help you out to check the problem in less than 12hours. And before everything, you can use our FAQ help center to reach find out the problem. https://instazood.com/support/ Thank you
Answer: Hi dear Nagham Sorry for the delayed response. Try to use socks 4 or socks 5, with IP4 and its better to buy the proxy of your own country or somewhere that has the same time zone as yours or close to it, that be dedicated, so the IP is just specified for your own proxy. And compatible with our service. Thank you
Answer: Hey there Would you please ticket us to have your Instazood account information? https://instazood.com/submit-ticket/ Thank you
Answer: Hey 1. It depends on the account, amount of followers and the settings and targets, is random between 200 to 1200 per day for Follow, Unfollow, and Likes. 2. Of course, you can, if only you have more than 1000followers.
Answer: Instagram has some problem with automation tools, but they cannot do anything to Instazood because we are an independent system, and we do not have any plan to close our system. We are heading forward powerfully, and we will surely be at your service then. Instazood has been successful in the business for more than one year without any problems. The safety matters that they have put in our support section and safety tips will guide the users entirely on how to use the system, and if you follow them carefully, there will be no risk of getting flagged or banned from Instagram.
Answer: You should just turn off the comment feature on all your targets. On the targets, there are three options with keys. Turn off the key for comments.
Hello Bojan
I'm sorry for your bad experience with Instazood. As I checked for your messages, our agents had told you to submit a ticket to process the refund, but I couldn't find your ticket. Have you contacted us here: instazood.com/submit-ticket/?
Let me know to check your case individually.
BTW, our support agents try their bests to solve the issue, and if it doesn’t help, they refund your money.
Thank you