InstantPrint.co.uk

Placed an order for 200 A5 presentation folders. The order arrived on time however almost half the items were damaged beyond the point of use. Ths items had not been banned or shrink wrapped, just dumped into a large box and shipped. I think my order was outsourced by InstantPrint to another company as the packaging/quality was so poor. I was finally offered a refund on the damaged items only after 7 emails back and forth. Terrible quality and no real support. I am professional designer who uses online printers every week, I certainly wont be using instant print again.

They were happy to let me down on the Order of Service for my father's funeral. Failed to make contact with me or compensate me for the additional monies required to pay for a last-minute order locally. This organisation is shocking beyond compare. Buyer beware!

Order Reference: IP-*******
VERY, VERY, VERY, BAD!
Instantprint refused to print my religious/astrological magazine (only 25 copies for a small group of people) because it had words like "abomination of desolation" and "false prophet" and "dragon" and "beast", and other common stuff about revelation - words in books since ancient times. I got a phone call from a 'Becky' who was dim-dumb as could possibly be, uneducated, stupid, irrelevant. Becky was in my face and on my case as if I was some kind of racist beotch because I said St.John's revelation picture put the red Dragon under the house of China, or that the Beast just means animals who are innocent victims of Chinese Medicine. That was only one page, and the rest was about the state of the world in pictures (pollution, caged animals, etc); and some cultural prophecies for the coming Rapture.
HALF THE TIME THE ORDER IS WRONG!
Also, they had previously gone ahead and printed my last batch of magazines (even though it was about exactly the same thing) - which turned out with roller marks on every single cover, as well as a third of them had missing pages, while another third had extra pages repeated, and the last third had the right pages in the right order (with the damaged cover). Taking the photos for the proof to get the refund was very stressful trying to capture small details on a cheap camera with handshake or body shake, and Becky made me re-do it once or twice.
A POSTER CAME WITH DAMAGED EDGES AND ANOTHER WITH LINES! I had ordered two (separately) and the first came undamaged with good packaging but had visible 'print lines' so I ordered another, but the second lacked the extra board that protected the edges so it was a bit damaged. Instantprint SO wore me down and exhausted me from the magazine debacle, that I could not be bothered telling them about both A0 sized posters or going through the stress of the photos again.
IF ONLY THERE WAS A SCORE OF MINUS 1 FOR WHEN THEY MAKE YOU FEEL LIKE YOU JUST WANT TO GIVE UP!

First experience was very good. However, the second one was terrible. Confusing while approving the layouts, delivery date promised not honoured, menus printed in the wrong size and very poor quality. And to top up a terrible customer service if you can call it that. Extremely disappoint with level of service. Used to be good but now it's very bad. Do not surprise by the tons of daily discount vouchers sebt by email and website promos... Just lost £50 and being a small and independent business it really represents a lot. Hope you don't have the same bad experience. Rather don't try

WHAT A SHAM. The whole company is a sham. Total BS with all the excuses they give you for the poor printing that they send you. They try to give you excuses that they think you dont technically understand. The customer advisor '* is working for a company that has such bad reviews. Shame on him. The only stupid thing i did was not looking at the reviews before i used them. STAY AWAY FROM THIS COMPANY AND DONT USE THEM IS MY OPINION

*Personal information redacted by admin

First time I've used this company and I chose them for to the high rating on Trust Pilot.
When my leaflets arrived, they looked so different from the proof they sent - so dull and much darker than on screen, even with the screen brightness of my laptop and phone turned right down.
The colours were not the same either so I contacted them and was told they need evidence - understandable but my phone camera kept enhancing the image making it look much better than in person.
I called and they suggested a video so I sent one of a leaflet in front of my laptop screen with the brightness right down, switching between the leaflet and screen, you could clearly see the issues I had.
They replied that I needed to photograph many of the leaflets laid out as one want enough - as though they could somehow come out of printing all differently.
I posted some as the photos couldn't show what was clear in person and they replied with excuses about printing in CMYK and the files were created in RGB.
They are willing to give me discount off my next order but that's all they are prepared to do so I'm over £70 out of pocket with 2 boxes of rubbish to dispose of.