Instacart

This service used to be excellent. Now it is TERRIBLE. I have had several poor experiences from orders cancelled for no reason to missing an item. I took a break for a while and came back to see if they improved. They have not. Tonight, my order arrived 30 minutes before the earliest scheduled time I requested. So, I had to race home when I received the notification that they were on there way. Then, they only delivered half of my order. The driver was long gone by the time I realized it and customer service is impossible to get ahold of. They have no problem taking your money immediately but can't be bothered to handle problems in a timely manner.
NEVER AGAIN!

First off, I love Instacart's concept as I don't have a car at this time. HOWEVER... you are charged a higher amount initially to allow for +/- when the shopping is done (charged $50 on your debit or credit card, but actual order was $40.50). When all is said & done, Instacart's does not adjust the final amount to reflect your actual purchase. I have ordered 3 times & going back to review what Instacart's charged me vs the debit card deduction, Instacart's owes me $28. So far, no resolution. Can you say ripoff? Also, they do not take cash payments... I wonder why?! By using & authorizing money deducted from your account, they're "banking" on you not checking your account after you eat your food.

I am not thru with Instacart! I will get the money owed to me!

They substituted items that we did not want (Kellogg's All Bran for Wheaties), substituted more expensive items without our consent, left the groceries on the door step with no notice or receipt, and overcharged us by $40.00+. I have attempted to contact them three different times by email, and once on the phone, and after 45 minutes of waiting, I gave up. I have heard nothing from them whatsoever. Their customer service is non-existent and they are essentially thieves! I will NEVER do business with them again. I have taken this up with my credit card company.

My experience with Instacart is through Petco where I do a large monthly order. I am aan older woman dealing with stairs and heavy products like cases of wet food, litter, etc, meaning I always ask for delivery as can't do all that lifting myself.
Instacart doesn't match the customer with a store in their area, offers coupons in the on-line order form that are sold out at the store they go to, make substitutions at will that don't reflect either what is ordered or the coupon savings, and think they can get away with delivering partial orders at higher cost than what was ordered, necessitating reordering and paying again for delivery which includes the "Shopper", their service charge and a tip... on the average over $40!. When Petco offered in-store delivery it was at a flat fee of $12. You loaded your cart with what you wanted, paid for it plus delivery and got it within hrs and paid a tip...$17.
No Thank you!

Love the service I get from the shoppers and the drivers. If you have an issue with a forgotten item, a replacement or a mistake with your order, forget getting it resolved. A hard-to-understand Indian kid did nothing but repeat himself over and over after keeping me on hold for 20 minutes. I asked to speak to a supervisor, he dismissed me until I got angry and demanded I speak to a supervisor. The little, snot chick who claimed to be a supervisor, was even less help. I'm done with this company. They don't care about your business. They rob you blind with service charges and delivery charges. The drivers aren't always friendly either. Great concept if they actually cared about their customers.

7.99 delivery fee, 4.00 service fee, and tip. 4 items, mozzarella cheese, 1 small lasagna noodle pack, ricotta cheese and 2 boxes cheese toast. $45.00 dam dollars? No more of my money for you all at Instacart. Keep in mind my supermarket is 12 minutes away and I am disabled. Rediculous!

Apparently the store decided to charge me an extra $60 for my groceries, I guess since that's what their support kept telling me in the 3 separate emails I received from 3 separate employees all with the same exact copy pasted message. However, that is incorrect. I was charged $63.98 for $15.70 worth of meat and support was utterly worthless. The order arrived and my physical receipt stated a total of $53. The digital receipt was $110 before tip. How is there a difference of nearly $60? That is absolutely unacceptable, and the customer support couldn't have been MORE worthless. You can see in the photo's that the receipt shows the beef being $15.70 in total. However their 'digital receipt' on the app shows it costing $63.98.

SCAM.

First customer service is a joke. They get these people from India, with thick accents, that you can't understand. Then they send your shopper to the furthest store from where you live, that has none of the
Items you ask for. Then they don't listen when you ask for a certain credit back. Stupid people are running, this, probably CEO's that get a Million a year, and can't find their you know whats from a hole in the ground.

I consider Instacart as one of our nation's first responders. I've used Instacart for almost 7 years and never had an issue. They are consistently on time and the quality of groceries I receive are excellent. Recently with the Coronavirus pandemic, Instacart has been stretched to their limit, yet I still get my orders delivered in a reasonable time and they provide good replacements for items that are not available. I love you Instacart! I'm your forever Fan! Keep up the GREAT work!

Instacart always says "your items are being temperature controlled until arrival" and they claim that their shoppers are "required" to do this, but they NEVER DO! There doesnt appear to be any oversight in place either. On many different occasions my cold food has arrived melted and warm, when I greeted the shopper right at the door. Several times I have even messaged drivers and they say they "dont have temperature controlled storage". So... essentially... Instacart is LYING to consumers.

I was sick and couldn't go out, so I hired IC to get me a few items from a store that is 3 minutes from my house. I received the wrong items. They bought more than I ordered, and I was charged for things I didn't buy. I was charged $3 for cans of soup that were $1 in the store. Yup, I was charged 300% of the items' actual prices -- on top of all of their other charges. Attempts to communicate with the IC shopper were ignored, likely because he did not understand English very well. When I attempted to complain, I got a lot of extremely phony and condescending emails asking me to jump through all kinds of hoops obviously designed to put me off. That a total SCAM company like this can even remain in business shows what low status the consumer now has in this country. Don't support these horrible people. Pay a kid in your neighborhood to do the shopping for you.

I spent over a couple of hours getting set up on Instacart and placing my first order. Everything seemed like it was progressing well. I even received a text letting me know that I could add items to my order up until 4:30PM. They were scheduled to arrive between 5-6PM. I received another text saying they would not delivery my order until tomorrow night. I had surgery a month ago and am beginning to run out of supplies. I can not drive for another 3 weeks. I thought this seemed like a good idea. The customer service person said -- sorry about that. They will not be in business very long if this is the way they treat their customers. After reading other reviews, I now need to worry about my account I used to purchase my groceries. Yes, stay away from this company.

About half the time Instacart is okay, Many times their shoppers do NOT listen to the customer. For example, I placed a order today for 9 items. Three of those were pre-made sandwiches. The store didn't have 2 of them. I specifically stated when the shopper asked that I did NOT want them replaced with a different sandwich. She did it anyway. Now I'm stuck with 2 sandwiches I did NOT want and we won't eat. It's a waste of my money. There have been times items weren't included either. Makes me wonder why I'm immediately charged for something that isn't available or bought yet takes days to be reimbursed. The shopper totally missed part of my order. How many times is this done to customers and they don't realize it to receive a refund?

Instacart needs to train their shoppers and fix the issues or eventually they could go out of business or someone else will do a better job.

I was told that my delivery would be before noon. Four hours later I still haven't got my purchase. Absolutely no information from instacart about delivery delays or eta of delivery. Had to call instacart for information and they basically had none. Worse delivery service ever. I will never use this service again.

This is my second time using instacart and I should've learned my lesson the first time. They also "forget" products and then your still charged for them... you cant submit multiple problems so of course they keep your money. Not to mention my shopper started shopping at 10am but didn't deliver them until 1:16 because of a random maintenance issue on their ap. Don't use instacart. They don't have a customer service line and they are garbage.