alida m.

My experience with Instacart is through Petco where I do a large monthly order. I am aan older woman dealing with stairs and heavy products like cases of wet food, litter, etc, meaning I always ask for delivery as can't do all that lifting myself.
Instacart doesn't match the customer with a store in their area, offers coupons in the on-line order form that are sold out at the store they go to, make substitutions at will that don't reflect either what is ordered or the coupon savings, and think they can get away with delivering partial orders at higher cost than what was ordered, necessitating reordering and paying again for delivery which includes the "Shopper", their service charge and a tip... on the average over $40!. When Petco offered in-store delivery it was at a flat fee of $12. You loaded your cart with what you wanted, paid for it plus delivery and got it within hrs and paid a tip...$17.
No Thank you!

Ordered a dress Nov 23rd for Holiday parties. A week later emailed asking re shipping status as had paid for expedited shipping. Was told they needed 5 business days to place order with designer and only 3 biz days had passed. 10 days later got a ship notice for 10 or more business days, no expedited shipping and excuse that it was peak shipping time for the carrier.

Not OK.
China deliveries not withstanding, it is clear that Fast Shipping advertised is a lie. Apparently biz days are limited, perhaps they don't work weekends. Whatever, it's just excuses, as they don't consider ebbs and flows of shipping into their deliveries, which is totally unprofessional and not feasible re US customers used to near instant fulfilment.

This was not a cheap dress. This is the Holiday season. Most purchases at this time are clearly either gifts or Holiday wear. They continue to show promotions for Cyber Monday, etc.

DO NOT SHOP HERE if you WANT ANYTHING FOR XMAS!

I will never shop here again.

A MORGAN