Instacart

I ordered some groceries using Instacart & my regular supermarket. The shopper substituted items on a whim - some of which I was allergic to - and did not pay attention to my notes under some of the grocery items. When I called Instacart they were mean, refused to credit me with the wrong items & in the end I paid $50.00 more than if I had gone to the store myself. They are a terrible company with the worst customer service I have ever experienced. Do NOT use them.

Not only did Instacart charge me for delivery (when my order was free) but they put on a recurring charge my grocery bill, delivery charge and a 99.00 monthly service fee. When I attempted to contact them, with the same information I ordered with, they could not find me in their system which resulted in my having to close my credit card and open another.

Don't use them! Even though I really loved their personal shopper experience, the shopper could not even update the app with exceptions.

I got hooked on the 10 off 1st delivery, which honestly went just fine, no complaint there.
Then I saw $149 charge for subscription charge on my credit card. I tried to cancel it, since it had only been 4 days since I received my first order. But alas, they will not refund the subscription. I will have to use it again to justify the 'membership' I do not want, but am very fearful after reading all these reviews.
I will continue to try to get a refund.
Wish me luck

Terrible experience as they charge me the annual fee without letting me know. After contacting to the "customer service", I was told I started a free trail myself, which is why they charged me after.

The funny part is I was out of country for that period. When I asked for proof of my own actions, they stop replying to my email.

After a few day, they sent a quick note saying they will refund.

Overall, this is not the right way to treat ur custom tee and do business.

Takes a lot of energy to use, you don't get what you want, the service not free as advertised - don't go there! Although they have charged me for a year's membership and I can't get out of it (about $100) because I didn't read their introductory offer to their "free" service I will not use them again. Way too much hassle.

I've tried Instacart twice. The first time the shopper did a great job. The second time it appears that the shopper did as quick a grab and go as possible. The green beans were obviously past their prime if she had looked at the package. Other produce was not what I'm used to at Aldi. It takes a few seconds to look at produce to see if its in good shape or on it's last days. #1 great job five stars # 2 fair to poor job two stars. I'll try again and if I get the #2 results I'll brave the store with my mask and junk Instacart

I tried using them twice. The first time my order never made it to my house. It took hours for them to finally just tell me they were cancelling my order. I barely made it to the store for my dinner groceries after their cancellation. When I finally did go to use their promo code for first time users, the $10 off never applied. Why? Because you have to order $35 worth of food - which is fine! But they did NOT disclose this in the fine print, so you just have to guess? I assume? Shady business altogether. I'll be trying different grocery delivery services.

Used this delivery service, unaware that it was a separate company from Kroger itself. When placing my order on Kroger's app, it offered delivery, so I thought, yes! Found out after placing the order it was a third party called Instacart. The shopper sent me approximate 10 or more messages telling me they were out of this and that. Arrived to my home and delivered the groceries into my front door on the floor :(, she was rushing me and acting very strange about me helping her at her vehicle. I was missing 5 items, that I was charged for according to my online Kroger account, however she left in such a hurry I didn't have time to realize there was no receipt. She took my groceries! I paid for these items and she took them!
Upon calling customer service they offered no help, referred me back to Kroger stores to get refunded.
Thieves!

I ordered 2 items Frozen gumbo and Cold Gumbo... They sent me Chili instead of Cold Gumbo... How freaking hard is it? People make mistakes, I get it, if I had 20 items I might understand,, but on 2 items there is no excuse. I paid a $3.00 service fee and a $4.00 tip on the web site. Never saw the driver, they left the items on my front porch. I won't be using this service again. Hamel was the delivery guy. He was probably on his cell phone while shopping or really stoned.

I have used their service for almost a year with no complaints.
Today I placed an order that was never delivered and no one bothered to send me an email or text. My call to
Customer service revealed no email was sent and my order was in some sort of limbo but not my payment which was already processed.
I will not renew! They are not able to "deliver" on their promises and the service has gradually gotten worse. As of today it's completely broken.

Tonight was my first time using this app. What a rip off, I was over charged, actually charged twice and when connecting with chat it was the worse unprofessional experience ever. Of course I did not receive any logical explanation for the error or any solution. I was making a ebt food purchase and my bank card was charged 20.00 twice? Why was my bank card charged at all? Misinformation states free delivery for first time ordering. LIES! STAY AWAY FROM THIS APP! I will be contacting them every day until my money is returned!

I have been using instacart for over a year now. I order my groceries weekly.
Never a problem until recently,. I placed my order on Friday as usual I was waiting for my usual notification that someone has started my shopping... An hour goes by... then two then 3 and so on ( with my delivery time changing without notification to me)
Long story short my groceries never came and no one notified me nor am I able to contact them.
Not happy with that

Rude Shady shoppers.
They wont take small orders even when at stores. Always bragging about how big the tip will be. Some use others accounts and when they are asked to verify with a picture they have the actual shoppers picture on file.
Some shoppers actually get the orders and leave it in their cars and wait for other orders for purchase while the merchandise sits in their cars.
Most have 2 to 3 diff phones with family members posing as shoppers.
Very shady.

Ordered groceries. Everything was out of stock except one item. Instead of updating me about this they went ahead a delivered the 7.00 item, which I would have cancelled had I been updated. So, I got charged for the item, plus their fees, plus a tip. So I paid over 17.00 for a 7.00 item. Tried to call them, but their phone service is not available. Rated them in the app and got an email that they would contact me soon. Still waiting! I would never use this service again. It was the worst ever!

I have been using them for years, but they are now shopping multiple orders at once, then doing multiple deliveries. My items will be finished but not being delivered for a while. Items are not getting here as cold as they should. When I complain, I get someone from India that just cant see to understand my issue.

I am an Instacart shopper, I go out my way to make all my customers happy, even the customers that are nasty to me. I only get work if my ratings are high, low rating means no work or you get leftovers that nobody wants or would take. The app crashes 80% of the time, they fix stuff that don't need fixing and mess things up that was working well. Their rating system is horrible to shoppers, especially the shoppers that works hard, people do not take the time to rate us shoppers, they forget or just don't care to do so, which is extremely bad for shoppers like me. Why the rating system? It does not work! We get punished basically because we don't get rating or good rating. Some like me who gets great reviews should be rewarded for my hard work, but I don't... I have reached out to Instacart but all I get is customer service and not the people in charge. I say do away with the rating system because most people don't go through the hassle to rate anything these days..