I have used their service for almost a year with no complaints.
Today I placed an order that was never delivered and no one bothered to send me an email or text. My call to
Customer service revealed no email was sent and my order was in some sort of limbo but not my payment which was already processed.
I will not renew! They are not able to "deliver" on their promises and the service has gradually gotten worse. As of today it's completely broken.