Instacart

I had Instacart deliver from Costco and there were several items that were not available. I received my order with a receipt showing my total bill of $341 but was charged $504 by Instacart. I attempted to contact the number on their website and received a message stating they are not accepting calls. It was very difficult to find any additional contact information to report the problem. I finally found a way through my Costco login and order but Instacart's system doesn't allow you to type comments and all I received back was an email with a ticket number and no additional contact information. I am frustrated that I am being laid off from my job and was overcharged $163 and cannot make contact or receive a response. I am also concerned because their refund policy states that you need to contact Instacart immediately because they can only process refunds within 7 days.

The idea of Instacart is great, but they fail miserably in practice. I make one order of about fifty items per week. I've done this about twenty times now (yes, I keep hoping it will get better) but my shoppers usually find about half of the items I've ordered, and substitute or refund me for the other half. Sometimes they attempt to make substitutions that I can live with, sometimes they don't. Today, for instance, I ordered some parmesan cheese at $0.62 per ounce and she substituted a lower-quality cheese at $1.11 per ounce, but hey -- I need cheese!

I know the inner workings of Instacart. First you will be charged upwards of $70 or more than you would if you had shopped yourself. We are told to tell you that it is the cost of doing business. Instacart is covered legally because a small disclosure on their site. If you choose a time there is not guarantee you will get it at that time. You might get it 2 hours late or not at all. I have seen orders left in the store, rescheduled and cancelled and by time the frustrated customer calls in there is nothing we can do because there is no one available to shop their order again. Often times the order sits in limbo and doesn't even gets assigned a shopper. When it does you might get one that doesn't speak or read English, leaves your order at someone else's home or makes replacements like replacing coffee with hot cocoa. Yes I have seen that. We are unable to appease our customers properly. It is a poor service that takes advantage of people that can not shop for themselves.

I decided to give this a try and they failed on their first try! They delivered to wrong house, did not tell me they delivered items so who knows how long items (including ice cream) were sitting at my neighbors house! Once they saw that most of what I ordered was not going to be available, they should have provided an option to postpone my order. I had not used them before so after the umpteenth text saying item was "refunded" from order, they need to have a guideline to say do you wish to continue? Why would I want to pay an average of $1.00 per item delivered? That's what it ended up being by the time my order got pared down to only six items! When my neighbor guessed it was for us and delivered it, the order had stuff we did not even order! I have zero interest in using these people again. I only wish I had read the reviews first!

I received a promotional email from Instacart purporting to offer $40 in discount on a purchase of $80. I made the purchase, but did not receive the advertised discount. When I wrote Instacart about it, I was told that I was ineligible for their discount, because the retailer had added a discount of their own. (Instacart's fine print for their promotion states: "Offer may not be combined with any other sale, promotion, discount, code, coupon, and/or offer.")

The retailer's discount was $2.

Rip off.

High prices for items and service, shoppers sent to worst stores in the area (as opposed to my own), stores are always out of the things I need and send me close to expired items and old produce and they can't hit a delivery start or end time since September to save their lives. This appears to have started when the in-store shopper idiocy was implemented. They just don't CARE. And for the premium prices they charge they should.

Long time customer of Instacart, the platform works well enough when it works. But today I encountered a fun issue, I paid my yearly subscription and instacart locked my account. I called the support number and for over an hour was given the run around. End result, they can't help me and there's nothing I can do. Final result I'm out $99 and my only option is to pay another $99 for a new subscription...

What really bothers me is that I use instacart to support gig worker types. I purposefully tip high to try and help those that aren't as well to do as myself. All those drivers now lose $20 - $100 per week worth of my tips. I fear deep down that Instacart's lack of support has lead to a drivers baby not having a Christmas.

Instacart open the flood gate to let any and everybody work for them and it has become a rat race. The pay ×mileages × order size has become ridiculous. Customer service sucks,. Customer lies and instacart takes their side no matter how much proof you show. Them. It also makes it bad for you and you see any batches even though they are plenty available. They will show you asinine batches in Hopes you will take them.no real customer service to talk you. You get tricked I'm to taking orders where a person orders 4 cases of water and no elevator but they live on the 5th floor... it's not worth the wear and tear on your car.

We also are new to using them and was surprised they charged us more for items that arrived clearly marked for less on packaging. We called and they stated we are paying their prices NOT the store prices and that seems to be totally unfair and a rip off. They state they charge and initial fee of $130.00 and will adjust that price after products are delivered. That in itself should have been a sign for us that something isn't right. I've never had a company charge me more before receiving an item. So to have to pay more on items clearly marked down is totally inappropriate.

This service is a rip off. I paid my initial $9,99 monthly charge for free delivery. 9 days went by with no order delivered. It takes days to get a delivery window then nobody shows up. Then you get another promise for delivery with the same result, no show. Plus they put a $340 hold on my account to cover my order. This hold has not been lifted even after I cancelled the service. Good like trying to get customer support. It's non-existent. STAY AWAY!

Order placed and paid for. Driver made decision to turn around and not deliver due to road conditions but would not respond to questions via text. Called instacart who would not change the order back to a pickup so we could actually get our order and thier refund policy is 7-10 days. They would not discuss or help.

Will never use this service again.

We decided to try out instacart to prepare for a busy week. Almost half of our Central Market order was incorrect. After talking with Elizabeth, Aaron, and David in customer service for over 30 minutes, they refused to issue me a full refund, even after admitting they provide a full delivery service and "dropped the ball" on my order. I will not be using this service in the future.

In the last month they left 2 paper receipts with my groceries that was approximately 40 percent LESS than what they charged my credit card. I called instacart and they said the shopper was not supposed to leave a receipt with my groceries. Now I know why. They are ripping people off big time! One store receipt was for $110 and they charged $175! Never using them again. Doing on line pick up at the store.