Instacart

On August 11,2022, Instacart deducted $105.93 from my credit card account. A notice was sent via email, and I called Instacart immediately and told their agent I did not click on the line requesting a 14-day trial period that leads to a yearly membership. First, they sent an email reply to my phone call that said they were refunding $99 and retaining $6.93 in taxes. I demanded they return the entire amount which they agreed to in later phone conversations, but all other emails still maintained $99. I contacted The Federal Trade Commission. I also contacted GA Legal and my credit card company to dispute the charge. I will contact any other agency to let the public know of what I consider Instacart's unsound business practices. Why I am very angry also is their agent said because of my age I probably did request a yearly membership.

I don't understand how a brand like Publix put their reputation on these hands! Incomplete order missing two items to start. First the talk you into a 14 days trial for free delivery, but they don't tell you they will charge $ 149 after the ending period, you can not cancel the free period, only when it expires you can cancel, so the charge you the money. They know people forget even though the send a reminder. So you have to be on top of this for days. Publix should not be part of these extremely low practice, at least for me, it just lost my loyalty for their brand. Shame on them.

I love the idea that I can have food delivered to my door, the person who delivered it did a good job and we could work out the kinks in time I can live with $145 a year for delivery and the service charge, that was workable. It was the tip, that pushes it over edge, its an optional 10% 20% no other option. But if there was another option it still pushes the price that extra inch over what Im willing to pay and feeling bad over not tipping will send me to do my own shopping. Bummer

Did you know that Instacart inflates the prices online when you order, and even if your shopper gets you a great deal, uses coupons etc, the customer doesn't see that savings!? Well it's true. They keep the difference. And then try to blame it on the store for mandating that the prices be high online.

The biggest fraudulent scam company that not only charges pretty high fees to begin with, and pays their shoppers pittance, but also skims off the top and charged customers a different price for groceries even if that's not the price that the company paid.

Do not use! Find a different service! They are capitalizing on the COVID pandemic and ripping people off.

I have been using Instacart since 2019 my advice is to STAY AWAY. They refuse to refund for missing items, expired items, cold/dairy items that arrive warm because shoppers do not use coolers (as promised in the app). We paid for the delivery membership and now they tack on a very high@$13 every order 'service fee' and they mark up the food items significantly! This company is ripping people off, its terrible. No customer service and if you go to the BBB and Consumer Affairs they have an F rating and thousands of complaints. They earned thier rating by ripping all of us off. I cancelled my 'membership' and will never ever order from them again.

Hmmm. It's a shame (and a bit scary) to read so many negative reviews. I just used Instacart for the first time and had no problems (as far as I know, although I will be going over my next bank statement to make sure they didn't charge me twice.) I don't mind paying a little extra for groceries because of the convenience. However, I gave it four stars instead of five because it appears they don't treat their employees well. A five percent default tip is ridiculous. The default tip should be 15%, the typical tip amount. I gave my shopper a 15% tip on your website and also gave her a couple of extra dollars when she arrived. Your workers need to make a living. Perhaps all the negative reviews are reflecting how you treat your shoppers, If you don't care, why should they?

I quickly received another email from a senior associate for credit restoration and correction. This shows that Instacart has committed to serve customers for long term. For this responsible conduct, Instacart earns its credit and recognition. For this "shared economy world", we need company like Instacart for a better livings. I will use them again. Thank you Instacart Team.

I have been using insta cart for awhile now and have had trouble in the past with them. They are the most unorganized, horrible customer service, and have NO listening skills. I had an order delivered today that had another shoppers stuff charged to my card. When I called they kept telling me it wasn't in my cart. No kidding! The shopper herself told me she billed someone else's groceries to my account. I will NEVER us insta cart again. Which means unless Kroger gets someone else I will not be using them for delivery either.

I've ordered from Instacart 8-9 times and have been very pleased. First, shoppers have been excellent. Bottom-line is if the shopper doesn't give a $#*! your order is going to be a mess. IMPORTANT: Your have option to to opt out of built in 10% charge before hitting purchase... this is an extra tip for shopper. Opt out on this and go over $35.00 and get free delivery. ALL GOOD. The other thing is all my orders have been between 8-15 items and that may play apart in the quality of service i've received.

They delivered to the wrong house TWICE in one day. They left it outside some neighbor's house while I was sitting on my patio the whole time. This is only one instance. I've used them previously and one lady was trying to give me other people's order. Then she grabbed everything she had for mine and another order and I had to sit and sort thru other peoples groceries and mine. On another occasion one instacart person kept some of my items and gave me two other items or someone else's. I'm so tired of reporting them and calling customer support. The worst part is that none of them follow the directions as I've NEVER ONCE checked the box saying to leave my groceries outside. It's also 100 degrees here... guarantee nobody wants their milk and eggs sitting on their patio. I'm so disgusted with this company.