Instacart

If only the shoppers were better trained and the customer service could handle the amount of business they have. It seems like there i an issue with every order I place, especially with Mariano's. Their apps are unreliable and the excuse I hear every time Have to call, which I do as a last resort, is "our apps are not working". Why is it that I see my order status on line and your shopper doesn't reply? Why is it that your shopper doesn't respond to messages, or that you don't name your shopper? I understand Jewel is developing their own shopping service and I'm there. Thanks for the memories, Instacart.

I have no problem paying more for groceries through Instacart. For me, it is very valuable to have groceries delivered to my home. However, Instacart has terrible customer service, unlike Peapod and other food delivery services. If you have any problem with an order they make it very difficult to get "live" help.

They also do a terrible job of updating their site with the current inventory from the stores. I order items on the site, only to be told by my shopper that the items haven't been sold by the store for more than six months. It's a total waste of time to develop a $400 order from Costco only to discover - in a call from your shopper - that more than half of the items are unavailable! Ridiculous!

Get competent Instacart.

I also found a Costco receipt in my order. My ground meat was $27 and instacart charged me $32! On top of everything I bought they upped the price they still added on a delivery fee and a automatic 15% tip. Will never use them again. This company is a rip off!

Instacart is ripping off the elderly and disabled. There is no customer service. It's all about their revenue. I finally got resolution by telling the company executives and a few board members that I would go to the news and all senior citizens agencies to complain. Still will never use them again.

Unless you like throwing money away, this is a waste. They overcharge for the groceries. My shopper accidentally left the Kroger receipt in the bag so I was able to see what the groceries actually cost. After the fees, tip, and up charges, this "special" service cost me $45.11! I am not that busy or lazy. Kroger click list has a service that will do the same thing for me except that I have to drive by and pick up the groceries. They only charge $4.95. I will be using that in the future. Instacart horrible. I will never use them again!

No different than any of the other services out there...everything's fine while you're making large orders that carry larger tips with them. As soon as I tried to make a smaller order: delays, rescheduling, redistributed to a different delivery driver altogether. They're no different or better than any of their competitors. Cancelled membership after only a few uses.

The company does not give you their grocery receipt because they up the charges. I accidentally got the receipt and it was 15.00 more than what they charged. On top of this they charge a 3.99 delivery fee plus a 5% service fee plus a 5% tip fee. My groceries ended up costing me over 20 in fees. Have not been able to get through to customer service. Phone won't take calls. Emails not answered. Avoid this company. They are a nightmare.

First time using this service, no wonder it's free. I totally got the wrong order, the customer service person was nice, but his accent was incredibly hard to understand. Then, instead of truly making it right, by working extra to give me what I ordered, they offered me a credit... um, no why would I try this service again? They also offered me a refund, which I took. Do not use this service if you are depending upon the items you order

I ordered food by Costco.com since last Saturday. My credit card was approved. But later instacart Cancelled it said May be fraud. I filed a form per their request and attached my driver license and credit card picture since last weekend. Now it's Thursday, still locked. Nobody contact me. I called Costco.com on line order Dept and each time was transferred to Insracart. Each time was told we're put it to highest priority to unlock the account or ask me reset up an account with Instacart directly then I can order food right away. But I just want to use Costco.com and I want to see how long they can unlock my account.

I not going to explain the problems that I had with instacart. Read the other reviews. I am will contact my credit card company and describe to them. My credit card company is savvy. They have found problems with companies before I realized that there were problems. It will be interesting to hear what they do or know. I will assume instacart presently has some credibility as my card did allow them to put charges on it.

In spite of all the negative reviews, I have to say that my recent experience was excellent. My order was placed, shopped and received within 3 hours. The store was out of some items, mainly produce, and the shopper refunded all. He also replaced a few items, after texting me for my approval. My delivery instructions were followed exactly, and the shopper was very polite in his communications. The service is worth the slightly additional cost, and I will use them again

I will never use Instacart again! They have employees that say they delivered your order when they didn't! I have cameras! No delivery came to my house! Dishonest and poor customer service! This was my first and last experience with Instacart! Save yourself the aggravation! My shopper said my order was delivered at 7:03, the app at 8:13 said it was STILL out for delivery! The time kept moving up! I finally cancelled the order when I received a message that my order would be delivered at 11:30 pm!

Today was my first time to do order groceries to be delivered at home. The original order was for $36+ and i was billed $52.06! Come on! I was never informed about the replacements and the hidden fee until the stuff were all delivered! It says free delivery on first order but they actually put you automatically on a 14-day free trial after which you will be charged with an annual membership fee of $149.00. I cancelled my account today too after all this crap. Instacart, you guys are not honest with your business so i don't think you will last long.

Instacart guesstimates your total and adds 15%. Not just that but with the fees, delivery (which was supposed to be $3.99) tip and god knows what else. They used my debit account and charged $175.00!
My paper receipt said the total came to $111.46. Instacart's online total was $150.36! My banking account still said -175.00. I called Instacart to complain and basically customer service said that's what it is and that it will take seven days to return the difference and still were charging the $150.36. So basically they charged me about $40.00 for delivery! I WILL NEVER, EVER USE INSTACART AGAIN! They should be investigated!

I have been using instacart for the past couple of months and for the most part the shoppers were really nice and did a great job. The problem is with Instacart's policies. They no longer allow you to waive the service fee, so on top of the monthly/yearly subscription fee I have been paying about an additional $6 per order in service fees. I also discovered on my last order that the total the shopper paid at Ralphs, using their ralphs card, was $115 for my order. However the online total was $121, which is what I was charged, plus the $6 service fee. The customer service person said they do not honor store card discounts, coupons or promotions. So they basically stole from me and profited an extra $6 on top of everything else. As much as I love the convenience of someone delivering my groceries, I will be cancelling my service, this is simply not an acceptable practice!

Instacart charges an insane markup on the groceries purchased from my local Wegman's compared to the prices in store which averaged about 25% on my order. This is in addition to the already hefty fees and suggested tip. To add insult to injury, they have the audacity to tack on an additional "tax" for which no representative I spoke to when I called to complain could articulate what it was based on (there is no sales tax on groceries in PA and it is very unclear what amount they are charging the "service"). All told I ended up paying $150 for an order that would have cost me $107 to purchase directly in the store.

Don't do business with Instacart! I am a handicapped individual who lives in a garage apt. The last driver refused to deliver my groceries because "I lived in a barn" I don't live in a barn its a garage apt. And it kinda nice really. But the garage is shaped like a barn on a nice looking homestead brick home. She didn't know me at all but decided to insult me in the worst way and Instacart support would only call it an "inconvenience" I am furious, Its not first time their drivers have done a poor job and their support is atrocious. I'm done with them.