Instacart

I used instacart ONCE and then a month down the line, I noticed a $149 fee on my credit card - no email, no receipt, no order confirmations were sent which would have triggered me to cancel earlier. Unfortunately for me, the point at which I noticed the charge on my credit card was too late to get a refund. We can sit here and say someone should read the terms and conditions clearly but what I'm taking issue with is that they didn't have the decency to notify me that they executed such a high fee. I doubt that their success will last with these sort of practices, it has made me mistrust them entirely even as I'm being forced to keep my membership. Add insult to injury, when I got in touch with their customer support, the agent responded with a one liner pointing me to the terms and conditions. Awful and borderline fraudulent on their part.

The drivers do not look the due date on all dairy products i phone two twice to head office about 16 pack yogurt what i buy yesterday from walmart / Instacart will expire in 8 day's woman from head office did not care so much, i will get my friend to shop for only dairy products

We had a horrible experience with Instacart and their prices are deceptive. My husband was recently injured and I work full time so grocery delivery is not something we frequently use. I ordered $275 worth of groceries and they only delivered $205. They picked out terrible cuts of meat and produce. I was charged $257... the $52 was in extra charges on top of our groceries! Service fee, delivery fee, heavy order fee, premium and then I gave a tip as well. I was not aware of all of these fees and they were extremely rude and would not refund any of them. They are taking advantage of people during a pandemic. I will never use Instacart again!

They've always given me good customer service. I've been a weekly customer for several years. Sometimes the shopper gets an item wrong or ignores my messages, but instacart has generally done a good job of taking care of it

First time using Instacart and most definitely my last. The shopper picked out several of my items wrong and without approval and charged a case of beer that I did not approve to keep. I have contacted Instacart via email and chat more than 10 times and have not been able to speak with anyone. I dont want anything free. I want my stolen money back. Your shoppers are immoral thieves. I will be filing a complaint with my bank. I wanted to let the community be aware that there are better options to grocery delivery that do not involve all this wasted effort.

I wanted to give this delivery a try because of my disability issues and my relatives were currently unavailable. I was ready to give a $20 tip since it was my first time but it turns out this company is a complete waste and utterly disgusting. I wish I could give it zero stars honestly. I ordered groceries from my local store and everything went smooth until they began delivering my order. The female driver was a complete $#*! with no amount of respect whatsoever and lack of sense and sympathy. They cancelled my order due to impatience without even informing me with a call or text. Please everyone do yourself a favor before using this service... don't. Just don't use it. It will add more years to your life, trust me.

This worked for us twice. My husband travels for work often without a car so I thought this would help. We were fine until Texas. He was in Beaumont, and for some reason drivers in Huston kept picking up his order and trying to deliver it to the same numerical address, but in Huston. My husband tried three different times because he really needed a few medical items and had no way of getting to a grocery store. Each time instacart charged him for delivery but he didn't receive anything. When he complained they said they still had to pay the driver, so no refund. HOW is it OUR responsiblity to pay a driver that picks up an order that is tagged for a different city!? Either there is a MAJOR scam ring happening in Huston or the drivers are as dumb as a box of rocks. Either way, we are calling our bank to get the charges reversed. $95 is RIDICULOUS! If each trip is $15 and we only had 3, that is $45... what is the other $50 in charges? Stay away from this service!

26/02/21

I joined a 2 week free trial with Instacart. Worse service ever my order was 50% mixed up. The delivery guy just dropped groceries off on porch, never rang doorbell or knocked on door, no call before delivery to say he was 10 minutes away. I emailed to explain what was wrong, their 3 day email return reply did not even address the issue at hand. 4 more emails, and all I received was a credit for something I did not order. To further add to this hot mess, they billed my credit card $121. For something I'm not even sure of. When I called to request they put money back on my card, I was informed they could not!?
Never have I dealt with such incompetence. After 4 hours 3 phone calls, I think ( not sure thus is resolved). I would hot even give them one star but I had to. I do not recommend this service.

They totally screw by short changing virtually every order payment they offered you at the beginning. They will tell you 2 miles and it ends being 15 or 20. How does a company get away with being so dishonest?

I had surgery. Used Instacart once to deliver groceries. There were errors made on the delivery, but worse than that, I found a $149 charge pending on my credit card. It had nothing to do with the groceries - I had already been charged for those earlier. When I finally reached them they said it was a "Membership" charge! I NEVER agreed to any membership and it was not mentioned on their website. They eventually removed the charge. Please don't use Instacart unless you are desperate. Peapod worked very well for me.:-)

They got my produce order wrong (reversing the bananas and peaches), overcharged me as a result, then offered me a store credit but no refund on my credit card. Also, in addition to the $9.99 delivery fee and $2 minimum tip, which were disclosed, they added a $2 'service fee' which was never disclosed. Customer service is handled by unfriendly emails only - no phone calls or chat. Aside from those things, the actual delivery process was fine, which is why they earned two stars rather than one.

I had two orders -
1 from Costco. They didn't deliver the item although charged in my order. I checked with Costco, the item is not even available in Costco for past few weeks. And no receipts from Costco.
Second one from Sprout. There are 7 items refunded in my order, but they deducted original price, tips and service charge.

Instacart just sucks! There is no customer support. Nobody response in Chat/Phone.
They are taking advantage of this situation and stealing customer money.

I am seriously thinking to complain against them. Anybody knows what is the legal way?

My daughter encouraged me to work for instacart so I started a few days ago. They say we will make a "lot of money" but we need to pick an item in 30 seconds. The first day the instacart lead helped me finding a few items and still I made 150 seconds time. Yesterday instacart left me completely by my self (never shop at Mariano's before) and it was hell. The supermarket employees did not know where the items were or they told me wrong. The deli counter took 7 minutes to cut half pound of meat. And to end the whole nightmare the cash registers were full of people and took forever. So how can you do a fast accurate shopping with no support? No support from instacart, no support from the store and the money? I made $14 an hour average. Ho yes instacart keeps 80% of the tips. So don't tip because the shoppers will get only 20% of your money. Team work? None you are in your own. Terrible company to work for and I've been working for instacart two weeks only.

Words can describe what I went through with this service. I had planned to fix a nice dinner and they never showed up with any food. I kept watch in the status from their app and apparently someone named "Fred" was finally loading my cart 3 hours after my scheduled delivery time. Needless to say the driver "Fred" never showed up and I had a low blood sugar episode because I feared leaving to buy food thinking he might eventually show up as the text message indicated he would.

I tried the site once with my roommate and had a good experience, so decided to try again. I ordered over $100 of food for delivery within 5 hours. After the latest estimated delivery time had passed, we called the company. We were on hold for 40 minutes, after which we learned that the driver had left earlier and there was no one else to drive the order until tomorrow. This was especially frustrating because we were waiting for dinner groceries. The representative I spoke with was very nice, but it is unacceptable for the company not to inform me of this whatsoever, especially since the problem on their end occurred hours ago. If I had not called (and spent 40 min on hold), I am not sure how I would have ever gotten my food, or at least refund. Our order was rescheduled and hopefully it will actually show up this time... would not recommend using this service, especially not in a time crunch.

I used Instacart a few times. I got injured and need the service.
Absolutely the worst service I've ever had.
First part of the ordering process is pretty good. Very fast but,... and it's a big one. The delivery people OMG! Incompetent doesn't cover it. Most of these people must be from another planet.
They can't find the address even though they use GPS and if they do find it some of them can't use an intercom. One girl called dispatch to get my phone number so I could let her in? It took a while but I finally got down there. I said: I guess you didn't have the instructions and then I noticed she had them in her hand. I said: you have them right there I can see them it says use the intercom. "What intercom" the one three feet from you. The big silver box. "Oh that, those things never work" WHAT?!
I could never make this stuff up and I'm a writer. I've got a few more just as crazy.
I will never use the service again. My blood pressure went up. It ain't worth it.