Words can describe what I went through with this service. I had planned to fix a nice dinner and they never showed up with any food. I kept watch in the status from their app and apparently someone named "Fred" was finally loading my cart 3 hours after my scheduled delivery time. Needless to say the driver "Fred" never showed up and I had a low blood sugar episode because I feared leaving to buy food thinking he might eventually show up as the text message indicated he would.