Instacart

I live in Canada and wanted to have a gift delivered to a friend who had helped us out. We went on line and placed our order. This was in St. Petersburg, Florida and our shopper was Alex! He was amazing. He picked up our order and kept us posted of his progress all the way from shop to delivery. Amazingly from start to finish it took less than 45 minutes. I highly recommend this service and will use it again. Also, Alex you were wonderful. Thanks so much.

Was noticing pricing differences on Aldi and Aldi express. The whole idea of express is to save a little money but you jacked up the prices for express. When I first started using Instacart there was maybe 10 to 15 cent difference than shopping at the store. Now is as much as 80 cents more on most items. Then you cut your shoppers pay. What a greedy company!. If I had another choice for shopping I would drop Instacart in a heartbeat. I am a disabled senior.

I tried using this company three times, and then finally gave up. Every time I ended-up having to go back to the grocery store myself to get essential items missing from my order, which pretty much defeats the purpose of using Instacart. The shoppers they hire must not ever cook anything, based on the substitutions they try to use. The app is buggy and does not work well. I started just using the delivery service from one of the grocery stores in my area - I've been much, much happier with them than Instacart.

The delivery person was the only good part of this experience. I will now buy directly from Costco for delivery. Never from Instacart. Here is why:
1) I ordered a carton of 8 Fuji apples; two arrived fully rotten and covered in mold which was quite visible; the "Packed By" date was more than a month before the delivery (see photo).
2) The 2.5 pound package of organic celery showed a "Use by" date of Mar 29; delivery day was today, Mar. 30. (See photo)
3) two carton of ice cream bars were melted; I thought they would be packed in ice; they were not.
4) I thought I was paying Costco prices; I did not realize Instacart jacked them up, some almost $3 per item.

I've never had this issue until the last couple of orders. Instacart isn't clear when ordering produce, but as far as I know, ordering 1 ct of bananas means one bunch. I even write in the additional notes and instructions to get once bunch. But they still only bring me one single banana. Same issue with sweet potatoes. Huge waste of money that I can't get back.

I love Instacart and have used them for years and years. It recently came to my attention by a flyer a delivery person put in one of my bags. Before you complete your order click on the service charge and default it to $0 otherwise you will be charged. This doesn't go to the delivery people only tips do. You have to do this every time you place an order. The customer service team did do a great job refunding me over $500 in service fees. My rating is only reflective of this deceptive annoying practice. It should be taken off there system entirely.

Total rip off scam of a company. Some store over charge. Does not honor the terms of agreement they have available and steal the rewards and money people earn on their store rewards card. Terrible customer service and wait times.

Brian E. (Instacart Customers)

Feb 21,2:19 PM PST
Hi Mike,

Customers who shop with a loyalty card on the Instacart platform will not receive in-store sales, but will be able to collect any loyalty points that accrue on their card. Sorry for the inconvenience.

Shoppers are late more often than not. The NEVER ONCE have used a cooler or other method to keep perishables fresh. Frozen fish has come completely thawed out and ice cream consistently melted all over my groceries. I've had to stop buying anything truly perishable. Four times I've asked a supervisor to call me to discuss the problems and I've never had a return call. Supervisors more than once promised me the shopper would shop at the store only two blocks from me but they consistently go to a different store anyway. They have now confirmed that they lied each time they assured me of that. I probably take three times as much time to get groceries delivered than if I had just gone to the store. The shoppers are clearly taken advantage of.
Even though most are friendly and try to be helpful, the company ties their hands. Unfortunately, I may be stuck with Instacart until the pandemic is over. I can't wait to go back to the store myself.

I wish they were negative stars. From blatant sexual harassment, missing items that is a regular occurrence, not able to reach anyone, different answers from each person, a telephone number that rarely works, missing $80, and their inability to solve any of this

I ordered groceries through Instacart. I chose a delivery window between 11-12. I got notified that my delivery was running late due to waiting for an item, and they wanted to know what they could do to make this right for me. They were very apologetic. I appreciated them notifying me and i waited for my grocery's. The surprise blessing came in my bank account a day later when I realized they had refunded me for my full grocery amount because they had felt bad that my order was an hour late. I can't express how thankful and blessed I feel. This blessing could not have come at a better time. I'm a single mom, trying to climb the ladder to build a strong financial future fir me and my kids and sometimes it falls short. God always has a hand in every situation and this is one if the many! Thank you!

I only ordered from this company 3 times and all 3 were a disaster but the last took the cake. After corresponding with shopper regarding crazy substitutions (which I had already addressed in the notes) I waited 3 hours for my groceries. He notified me when he left so I could not understand why he had not arrived. The next text I got was a copy of the receipt where he had returned my whole order to the grocery store with instructions that I had to call the company for a refund. After holding for 35 minutes with Instacart on the phone I was given 3 options... 1) to reship (no!) (2) credit the Instacart account (no!) or (3) credit my credit card (yep!). I am done with this company. I gave them 3 chances and they could not redeem themselves. I would rather go to the grocery store myself on the day before Thanksgiving then deal with this company again.

Used instacart to order from Wegmans. The app doesn't explain the relationship with the company you choose. No returns allowed. If you order something and its wrong... no return; the food gets thrown away. Unlike returning items to the store where someone else can use this is not possible from n. V this worthless app. Your shopper will ignore you and deliver your order no matter what you tell them. Our shopper was rude and arrogant.
Total Hucksters. Don't waste your time and money. They could care less about you.

Was tricked by search engine to order HEB items through there website thinking it was HEB. Wasted 130 minutes of time to find out that they don't deliver to my area even though the excepted my address and took my order after navigating there gosh awful website. How are these people in business. Poor ran misleading website buyer be ware. If they have to divert you from a website you want meaning steeling business in a scrupulous tactics they cant be trusted earn your business for gosh sake.

I have had terrible service. The first 2 years were great. Now in August I was charged over 100 dollars for a subscription. What he f***. Now I have to wait 5 to 10 days, It is there fault i am negative -111. I was told it would be posted immediately. You are a crappy company and I will tell all of my friends to never join your company for delivery. What right do you have to take that kind of fees for subscription
**************, If you like getting screwed up the a** have at it.

I Pay the yearly Express Membership fee. They are now adding so many additional fees along with the yearly fee. These are things that should be included. Fee for "additional items in cart," (this was an order for 14 items), fee for "background checks on employees", fee for "alcohol delivery"... look them up bc there are so many others. This, along with obscene upcharges on your purchases. We have way too many other options to use someone else which I'm doing as soon as my membership runs out.