InnoGames

This is the response I got back from them after asking for help with a game feature you pay extra for called "Forge Plus":

We're constantly working on improving the game and we make a lot of adjustments aimed at improving the overall playing experience. Sometimes these changes touch the availability of certain parts of the game or the way they work.

This means that sometimes there can be slight differences between accounts in various aspects of the game. These differences tend to be temporary, and eventually get evened out.

This appears to be the case in this situation.

Thank you for your understanding!

Best regards,
Alex
Community Manager

The company is great I play two of their games and only had to contact support once and that was for a very simple mistake I made and they sorted and even did it same day. Everyone update has detailed notes and even bugs that haven't effected the game at all but have a 1 in a billion chance of actually doing anything this company thinks long term and its fun to play as a non buyer. Non buyers can even attack buyers and win because this company has great games such as Forge of empires which is great, perfect, 10/10 all the ages are fun to play though and are challenging.

Very nice game, with unfortunately very bad service / support.
Relying to moderators from inside their games in order to pay less salaries, who in turn take advantage of the game mechanics and rewards, destroy all the games of this company.
Company (InnoGames GmbH) doesn't answer at their official mail (or answers very rarely, less than 5% of mails), if you have problem at some time, then you will have to quit game and lose all your progress (and possibly any time and money you spent on them)

Free labour management and a profit maximisation business strategy has led to the game being left in dismay.
The company has largely been carried by their own games up to this point and it has reached the stage whereby nobody cares anymore since the game has so little users, and their own moderators, which have always worked for free have now stopped caring and doing their work.

There is now a turkish copy of this game which comes with an english version.
Its basically free and there is very little ways of actually paying for the game.

On two occasions this bunch of thieves had no issues taking money from my account to pay for diamonds that they never issued. Then they ask me to provide evidence that it happened. Even when I did I still don't hear from them... Lady Marlena head of admin needs to get off her fat arse and stop this thieving going on. My son chose to spend his pocket money with these ball bags only to have them steal from him.
Stay clear of innogames..

This company have only one policy: Refuse any contact with their own players. They have made contacting the company almost impossible. Forums for each game are completely ignored by the devs. Any suggestions, feedback or constructive critics are always ignored and never answered by the devs / Innogames. Only time a player will ever hear from the devs are announcements of coming updates. Even if there are 100% negative feedback towards an update, it will be ignored by Innogames. Gameplay of games will not be finished, as most updates will be about how to push players to pay more. I have never in my life experienced a company with such a poor customer service as InnoGames.

Forge of Empires is dominated by Cheaters. Innogames does absolutely NOTHING to stop them. They are aware of the cheating and they even know the master cheaters.
All you get is automated replies.
Good luck if you think you can speak to a human at Innogames

Customer support
Customer support (moderators and community managers) are recruited from the players of their games. They are unprofessional. Arrogant, biased and abusive of their powers (they can ban your account for reasons known to them only).
The game is full of cheaters (script and macro users) and most of the time those mentioned above are involved in using those same methods of cheating. Yet Inno won't do anything as long as those involved in cheating buy in game resources for real money. Stay away from the game. It's a waste of time when you can't compete with cheaters.

Very poor customer service. Constant malfunctions when playing the game. It locks up, icons don't work, login problems, and trying to get tecihnical support to fix the issue is a problem. It is free start but don't wast your money purchasing playing products, or your time trying to play one of their games. I have played all of their games, everyone of them, the service is unreliable. The INNO Company a slip knot organization with terrible internet connections, tecihnical support, and reliability.

Unbelievably bad and unfriendly customer service.

I made the mistake of buying diamonds from the company that didn't appear in my account.

I was asked to prove it which I did, but still had a 5 day delay before I got the diamonds but only after - being told it was my personal responsibility to contact other 2 other departments of InnoGames ZERO APOLOGY.

Disorganised, unfriendly, unapologetic. This company f*cking sucks. I regret giving them my money and will absolutely NOT do it again, which is disappointing because I had thoroughly enjoyed their games. F: ck you InnoGames - here goes another unhappy paying customer

Warlords of Aternum is nice game, idea is great but has so many issues (bugs, staff is ignorant). Users are asking to solve them, to disable cheating etc. for a long time. But IG staff members are ignoring those voices for very long time - they just give a sh1T.

Game was going into total monitazaion, new events, they are forcing ads to buy diamonds and for 100 we expect soemthing better.

I would suggest to new player to not even start plaing their games all they want is yourt money and they will ignore your voice for sure.

As a long time player of Forge of Empires, (over 8 years) I can say that Inno does not care about their players, all Inno is interested in is new players coming on, spending loads of money then leave the game
Their support is ignorant and treats players as if they too are ignorant of the game
Over the years Inno's care has defo deteriorated towards their players and so has the quality of their moderators and support
Their coding is not up to standard and I find all the above with one of their other games too Rise of Cultures

Mnnielsen the community manager thinks she owns the game and feels if you insulted her, she will be catty and make up general nonsensical reasons to have your account banned. It says in the rules under #10: Miscellaneous " When deemed necessary, InnoGames might change parts or the sum (including delete, or edit) of accounts, worlds, configurations, and other aspects of the game, including these rules, at any time." So therefore just because she wanted to she changed the rules all of a sudden in order to ban my account. She has never really answered emails before but all of a sudden does all the time. She is disrespectful, spiteful and nasty. I have been playing for many years and never had any issues. Since I didn't break any rules (she changed them suddenly to enact a ban for my account), she is the common denominator and the reason my account was banned. She is driving away paying customers. I wonder what her supervisor and the owner of innogames would think about her literally losing the games money? If my account were to be unbanned, I would not play until I have solid proof she is not working for innogames anymore. I will not be making anymore purchases. Period. Innogames has her to thank for it. Update: She boldfaced lied and said she would remove the ban on my account. I have all the screenshots to prove her lies. Also they say "Please note the ban decisions and appeals are strictly personal and should not be discussed with other players or on the forum." Because if people started talking and sharing info between each other they would figure the shady things going on with innogames and their employees that are causing players issues.