Customer support
Customer support (moderators and community managers) are recruited from the players of their games. They are unprofessional. Arrogant, biased and abusive of their powers (they can ban your account for reasons known to them only).
The game is full of cheaters (script and macro users) and most of the time those mentioned above are involved in using those same methods of cheating. Yet Inno won't do anything as long as those involved in cheating buy in game resources for real money. Stay away from the game. It's a waste of time when you can't compete with cheaters.