This is the response I got back from them after asking for help with a game feature you pay extra for called "Forge Plus":
We're constantly working on improving the game and we make a lot of adjustments aimed at improving the overall playing experience. Sometimes these changes touch the availability of certain parts of the game or the way they work.
This means that sometimes there can be slight differences between accounts in various aspects of the game. These differences tend to be temporary, and eventually get evened out.
This appears to be the case in this situation.
Thank you for your understanding!