Nick G.

Very nice game, with unfortunately very bad service / support.
Relying to moderators from inside their games in order to pay less salaries, who in turn take advantage of the game mechanics and rewards, destroy all the games of this company.
Company (InnoGames GmbH) doesn't answer at their official mail (or answers very rarely, less than 5% of mails), if you have problem at some time, then you will have to quit game and lose all your progress (and possibly any time and money you spent on them)

I am really shocked by the sudden change of Aegean Airline's customer service&support, as it had been for years one of the best companies in the domain of airflights in Greece(me and my family have been using this company for years in our internal and international flights)
All of a sudden (maybe due to Covid situation and big damage in its financial status?), Aegean Airlines has been starting cancelling international flights one after another. It is true that some of these flights have been noticed to have low number of passengers, but it is not reliable for a company to cancel everything that it doesnt fits its budget expectancies.
Furthermore, it avoids compensation to customers over these cancelled flights, giving only credit voucher as a type of refund, which in some cases is not even given as well... Specially in case that the tickets were bought from traders with which Aegean collaborates in order to sell its tickets(external partners as it is called, from internet sites etc)- with the excuse of 3rd party inteference. It is many air companies that use this excuse when it is time for compensation(that the tickets were bought from "another" and not from the company itself), however it is the air companies themselves that collaborate with those traders and have the final responsibility over the cancelled flights (after all, if they wanted, they could stop collaborating with untrustworthy traders, but it seems inconvenient for their profit, so it is easier for them to renounce of any responsibility and just wrong the customer)
I have personal experience from bussinesses as I belong in this domain(not air companies, other domain) and these are the signs which reveal that a company is near its bankruptcy, trying in the last stages before it to gather as much money as possible, without caring for any injustice to customers, complaints and specially no refunds.
It is very sad, as we have been trusting and recommending Aegean Airlines for years, both to Greeks and people from other countries, but now it is impossible to do same thing, as it will expose anyone that trusts it.
I really hope that it is not as it seems, and that Aegean will fix every injustice in time and take care of its customers, as it has been already doing in all the previous years...

Stay away - Danger! (I am not kidding - except if you want to lose your money & your calmness)

On 27/5/2021 I had a flight from Moscow to Athens with the Aegean Airlines(about which i wont refer to this post, however they too have very bad customer service) which was booked long ago(around start of May).
However the flight was cancelled(as I learnt later, it was cancelled around 14 of May), I received no report about it in my mail neither from kiwi or Aegean and I only happened to realize it the previous day of the flight, when i tried to check in(the flight didnt exist anymore)
Anyway, I managed to fly to Athens with other company, for which i bought new tickets(directly from their internet site) as both kiwi and Aegean had fallen in my trust.
Some days later, i contacted Aegean, about giving me a credit voucher, but they told me that kiwi had asked for a refund of the tickets' money and they couldnt procceed with my credit voucher.
I contacted kiwi(which again had never sent me any mail at all about the refund of tickets), and as you can imagine kiwi NEVER replied to me.
So to summarize: There was a cancel of a flight (~10-15 days before the flight), about which kiwi NEVER informed me, and for which kiwi asked refund of tickets from the air company, making it impossible for me either to get credit voucher or this refund(the refund goes directly to kiwi, which embezzles it)

P. S I put one star cause there was not an option for 0 starts.
Stay away from this company - no matter if there are low prices at some tickets! It is a trap!