Unbelievably bad and unfriendly customer service.
I made the mistake of buying diamonds from the company that didn't appear in my account.
I was asked to prove it which I did, but still had a 5 day delay before I got the diamonds but only after - being told it was my personal responsibility to contact other 2 other departments of InnoGames ZERO APOLOGY.
Disorganised, unfriendly, unapologetic. This company f*cking sucks. I regret giving them my money and will absolutely NOT do it again, which is disappointing because I had thoroughly enjoyed their games. F: ck you InnoGames - here goes another unhappy paying customer