InkCartridges

Went to install the toner cartridge and the cartridge fell apart. Contact them for a refund/replacement and was told I installed incorrectly! Will NEVER PURCHASE FROM THEM AGAIN!

If I could give them lower than one star I would. You get what you pay for. Yes, they are cheaper than the others. But, they saved my credit card information in their system without my authorization and when I placed a subsequent order, they processed it through on my card tied to my business accounts instead of giving me the option to type in information on the card I wanted to use. They called it a "glitch" and said it is happening to multiple customers and they don't know why. Their support people said they were cancelling the transaction and placed another order on the card I wanted to use. The original order was not cancelled and once both orders went through on both cards they refused to refund the money to either. They have employees working from home that took my credit card information, reading the card numbers out load while their "family" was present. My bank contacted them for a refund and they refused them as well, so my bank froze my account. It's been a week and still they refuse to process a refund on either card, saying they cannot because my account is frozen. Finally, after days of no return phone calls and talking to supervisors that process to fix the issue, they have agreed to "mail" me a refund which will go out by regular mail in 7-14 days. They received double payment on the order 5 days ago. They refuse to use overnight mail despite the fact that they took funds from my checking account with no authorization. You get what you pay for. They are cheap, but there is a reason why. Their customer service is literally the worst I've ever seen in a business. Your credit card information is not secure, and I've had to shut down two cards due to what I consider as fraud. They've done everything to avoid returning my funds to me and they don't care. Very upprofessional.

I have never had such a hard time with any ink company as I have with these people. First, their remanufactured ink HP ink cartridges do not work with my older HP printer. They ought to, as my printer is older and does not have the new sabotaging software. Furthermore, other HP generic cartridges work just fine from another seller. No problems at all with the other seller's cartridges -- only these LD ones.
These people at Inkcartridges.com caused me such a headache making me try all these troubleshooting things that did nothing to help, and they think they are going to make you repeat over and over what does not work. I even rolled back software.
Then they said "oh it's the sensor" we'll send you ones with a better sensor but all they did was send these LD cartridges again -- and STILL THEY DID NOT WORK. They hope to buy time by shipping everything late and hoping you will forget you've been ripped off.
One man in customer service TWO WEEKS AGO said he was going to refund me for the black ink but I never did get that. Then I emailed where is it? And I got all these emails that said, oh, we are mailing you a check, oh we'll send the refund back to your card -- I mean, these folks are thieves.
The upshot is, the LD cartridges they send are NOT going to work in your HP printer. Then you are going to be out the money, as there is no integrity with this outfit. There are many other ink cartridge sellers who will be honest and send you cartridges that DO work, and also they will stand behind their word, but this company is NOT one of them. They don't even stay on the same page with what they tell people.
Oh this is rich -- they said on the color cartridge they would give me store credit. HOW IN THE WORLD is store credit going to help me when I have an HP printer that uses HP 61? They are a bad outfit, I lost about $25 on them and ended up having to buy from another seller. It was a few more bucks but the competition is so much better. Do not waste your time and money. I would send copies of all the pathetic, repetitive lying emails but there are too many from this outfit. Don't buy those LD cartridges.