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Cartridges difficult to insert. Some leak. Printer does not recognize some of the cartridges, so won't print.
As long as the product works (such as a print cartridge) you are ok. If it is a defective cartridge (this happens) their service is terrible. I suggest you look at their return policy, which is the most customer unfriendly document I have seen. They say they will issue an RMA within 2 business day. I have been waiting 3 1/2 days and no RMA, despite emails. My impression is that they don't care about their customers and make problem resolution as difficult as possible.
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I placed an order on 2-29-24 and still have not gotten my order. Have tried every way I can think...
I ordered a set of cartridges. Took two weeks to find they did not have them, and did not know...
Hello Doug,
I'm sorry you're having difficulty obtaining your RMA request. Our goal is to review and process the request within two business days and provide the best resolution to our valued customers. I've checked our RMA process log and as of your filed date of 7/18, we are current on the process. There might be an issue where the request is submitted and during the transmittal, never made it to our Returns Dept., which I believe could be the case. Our sincere apology for the internal technical issue.
I'm not sure if your issue has been resolved yet. If the issue has not, please provide me with your order number, so that I can review and contact you to take care of the issue.
I look forward to providing you with a positve outcome.
Best regards,
Nancy Smith
Sr. RMA Processer
PrintCountry