On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Looking for him he don't answer calls till from yesterday
There is hardly any information. It also brings up information on other people. It does not include her current husband.
Hi Angela,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for the membership so I could see additional information about this IP address, such as the phone number, because my Snapchat was hacked, but once I paid it just showed me info that they already showed me for free, even though it claims that it would show the phone number.
Hi Marina,
We sincerely apologize if you could not find the information you were looking for on the site. We source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I can see that you have already reached out to customer service, and we have processed you a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Mia was pleasant and tried to help. However, the report information was worthless. It had not been updated since 2010. I requested a refund. Your website offers relative data. The rating I gave is for Mia's attitude.
Hi Brenda,
We're happy to hear that you're satisfied with customer service. We're sorry that your experience did not match your expectations. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
They provide thorough information on the search parameters that no other source has even come close to.
Hi Scott,
Thank you for this amazing and detailed review. We're happy to hear that you're satisfied with the service. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. If you need further assistance, please do not hesitate to contact us at your most convenient time.
Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Completed. No issues. Was able to view the requested information without a problem.
Hi Dalphne,
We're happy to hear that you found our site easy to use and the information complete. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My issue was dealt with smoothly & quickly. Call Taker was excellent!
Hi Eric,
Thank you for taking the time to share your experience. We're happy to hear that you're satisfied with customer service. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
She was excellent. She listened well and was very thorough
Hi Sargon,
Thank you for your kind words. We're happy to hear that you're satisfied with the assistance you received. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. If you need further assistance, please let us know. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The name of the person is totally false. Only her first name is correct and there is no actual residential address.
Hi Graeme,
We understand you have concerns with finding the information you are searching for within our database and we sincerely apologize for this inconvenience. As a public records provider, we gather data from various sources including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
Additionally, our international searches are limited at the moment, and while we are currently expanding our resources, it is still under development, and further support is not yet available. Nonetheless, please be reminded that we constantly update our information from time to time, so you can always check back for newly updated ones.
Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was looking for info on my ex, didn't find it, but Nina was able to help me quickly and efficiently.
Hi Taryn,
I'm happy to hear that you're satisfied with how Nina was able to help you. I'll make sure she reads your comment; this will surely make her day. If you need further assistance, please let us know. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Luis,
We're happy to hear that you're satisfied with the assistance. We hope that you will also recommend us to others. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No real information is given when searching for details on a criminal case.
Hi Cynthia,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It said I was going to get the owners name of the car and it does not provide me with that info
Hi Tre,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very little information compared to other websites
Hi Ted,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
SPOKE WITH SEY CUSTOMER SERVICE REPRESENTATIVE. SEY WAS VERY HELPFUL PATIENT WITH ME IN GATHERING INFORMATION REGARDING MY REQUEST
Hi Doug,
Thank you so much for your kind words! We appreciate you taking the time to share your experience with us—and we agree that Sey is truly a gem to have on our team! We count ourselves lucky for customers like you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Hope,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very easy and efficient loved how conventional and convenient it was
Hi Sheena,
Thank you for your review. We're happy to hear that you're satisfied with the service. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Debra,
Thank you for this fantastic review. We're happy to hear that you find our service easy to use and inexpensive. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was very pleased with Sey she was very professional and patience and very informative.
I wish there was more people like her in the world
Your company do really have a gem. Thank you so much Paul Thompson
Hi Paul,
Thank you for your review. I'm happy to hear that you're satisfied with Sey's assistance. I'll make sure she reads your comment; this will surely make her day. If you need further help, please don't hesitate to let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was told by signing up I would get the information I wanted... not that I now needed to buy a premium report. This sucks
Hello Samantha,
We sincerely apologize if you could not get the information you needed on the site. Please note that premium reports are just optional add-ons. We can still help you out at no additional cost. Please give us a call or send an email to askinfotracer@infotracer.com. Rest assured, we're here to help.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gurperminder,
Thank you for the 5-star rating. Were you able to find him using our service? If not, please give us a call or email at askinfotracer@infotracer.com, and we will be more than happy to help. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315