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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I feel like I was baited in to purchase a report that was to have certain information. After subscribing, the report and the Premium report did not have the information stated.
It is completely ridculous that you people try to charge more for a "premium" report. That should be made clear up front. Because your standard reports really hAd so much info missing that i already knew. It was a waste of time and money
Hello Judy,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need at no additional cost.
If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Complete ripoff. I looked up someone I know for a fact was arrested TWICE this year and this bogus system shows zero arrests. Don't use this company.
Hello James,
We're sorry to hear that you were unable to find the information on our site. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Our data may contain errors and omissions due to legal state restrictions that are not in our control.
Upon checking, I can see that you've reached out to customer service and we have provided you with a refund. Please expect the funds to reflect in 3 to 5 business days. If you need further assistance, please don't hesitate to let us know. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi, we did trial search queries, the result pleased us, all the information is true, it's an excellent service.
Hello Randall,
Thank you for sharing your experience with us! We are happy that you are satisfied with the service. Please let us know if there's anything else we can help you with. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Ricky,
Your review is highly appreciated, and thank you for the recommendation! We’re happy that you are satisfied with our service. We always put the satisfaction of our customers first, and we are delighted that we were able to deliver that.
If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I don't want no I don't need to explain anything please leave me alone
Hello German,
Thank you for taking the time to leave us a review despite not fully utilizing the service yet. Upon checking, I can see that you've already reached out to customer service; if you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Worked great, can not complain. I'm always skeptical of these apps because some of them say they have the persons info but then they really don't have any info
Hello K,
Thank you for sharing your experience with us! We're happy you're satisfied with the service. We hope you will continue to use our site and recommend us to others. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My girlfriend disappeared on me two years ago without a single word. Since she's been gone there's been a void in my life and i'd fallen on hard times. I felt the only way I could move on with my life would be by getting some kind of closure with her. Infotracer helped me get a general idea of her whereabouts and now im planning my trip to go and track her down. I know she's struggling and hopefully I'll be able to. Give her some kind of help and then say a proper goodbye to her and close the circle of our unrequited love. Thank you infotracer!
Hi Diego,
This is excellent news! We're happy you're satisfied with the information you received. We work hard to meet expectations like yours, and we're glad to hear we hit the mark for you. We hope that you will also recommend us to others. Please let us know if there's anything we can help you with. Have a lovely day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I called to request a cancellation and refund for a subscription that I didn't know I had. The subscription was cancelled immediately and I was given a full refund.
Hi Mary,
Thank you for leaving us a great review! We are happy to know that you loved your experience with us. Our customers' satisfaction is always our top goal, and we are delighted that we were able to deliver that.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Received the information I was looking for. It was fast and easy.
Hello William,
Your review is highly appreciated! We’re happy that you are satisfied with our service. We always put the satisfaction of our consumers first, and we are delighted that we were able to deliver that. We hope that you will also recommend us to others.
If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I signed up in order to get title information, only to be offered the information for an additional fee.
Hello Sandra,
Thank you for taking the time to give us a review. Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification, which will continue running the search without additional fees.
We want to turn things around and assist you in getting the information you need at no additional cost. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was looking for my friend for a month and I didn't have any address or number of him, but this site helped me to find my friend after a long time just by entering his name and surname, and now I am very happy and I am thankful for this site.
Hello Hamideh,
Thank you for this fantastic review! We're happy to hear that you found your friend. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. We hope that you will also recommend us to others.
If you need anything else, please feel free to contact us anytime. Have a lovely day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You indicated there was a criminal history, but once I paid, you said there was none.
Hi Kay,
Thank you for taking the time to leave us a review. Please know that all customers are welcome to run a preliminary search. The preliminary search accesses people's databases to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match the search results obtained in the member's area based on the same search parameters.
We also want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Looked for my own marriage record - no hits. No bueno…doesn't raise confidence in accuracy of results.
Hello Scott,
Thank you for leaving us your review, and we're sorry to hear that you could not find the information on our site. We source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
We also want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very pleased, professional, courteous, and very helpful
Hi Linda,
Thank you for leaving us such an excellent review! We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
In case you need further assistance from us, feel free to contact us anytime. Have a wonderful day ahead!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was looking for detail description of engine, transmision and other information as to mechanical parts and equipment the van came from the factory... My fault...
Hello Maurice,
Thank you for taking the time to leave us a review. We're sorry that you could not find the information on our site. We do not have this service available as of yet. Rest assured, we will be improving our services and become better in the future.
Upon checking, your account is still active. And if you wish to cancel, you may call us at your most convenient time, or you can reach out to us via email at askinfotracer@infotracer.com. We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was able to quickly and efficiently get the information I was looking for through the provided resources. Customer service was very professional and efficient in helping me resolve a billing question.
Hello Michael,
Thank you for your kind words. We're happy you're satisfied with the information and customer service. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very pleasant experience would definitely do business with this company there customer service was amazing
Hi Jose,
Thank you for leaving us a great review! We are happy that you are satisfied with the assistance you received. Our customers' satisfaction is always our top goal, and we are delighted that we were able to deliver that.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The report provided no info on vehicle mileage or current registration status. Disappointed.
Hello Brad,
Thank you for taking the time to give us a review. We sincerely apologize if we could not provide the vehicle mileage or current registration status you were searching for. Please know that we source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
This may also happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
We constantly update our records, and to notify you of any newly available information, you can set alerts on your searches in the 'My Alerts' section of your account. In the meantime, please request access to further updated records from your nearest DMV.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I called finally after trying to cancel my subscription for days online and was still charged. The young man was so helpful and got my situation handled fast and efficiently.
Hi Uneike,
Thank you for leaving us a great review! We are happy to know that you loved your experience with us. Our customers' satisfaction is always our top goal, and we are delighted that we were able to deliver that.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Michael,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315