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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Just using the site for the first time. Been here for like 3 minuets before this message popped up. The site is easy to use and I am finding what I am looking for so far.
Be up front with pricing for the information. First it's $2.95, then you want people to upgrade to get the actual information. On top of that you want to auto charge. That is boo boo.
Hello April,
Thank you for your feedback. My apologies for the confusion and inconvenience this has caused. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
Additionally, you will only be charged with the monthly subscription if there's no cancellation before the trial ends. The pre-checkout page gives you an overview of the package you choose, including the cost, details of the service, and the length of the package. Before the billing was accepted and concluded, we asked you to carefully read the invoice and click the required buttons to show that you understood the terms and conditions.
I can see you were trying to find information on a VIN. I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on September 4,2025. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Sucks
Paid for win results don't bill me anymore cancel me please
Hello Gil,
I appreciate you leaving a review. I'm sorry our service did not meet your data needs.
Our records show that your account has been canceled, and you will not see any future charges from us. The payment made will allow you access until September 4,2025.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
If you need to log in to view your results, then why is sign-up not required? I have to submit a payment, and then submit a password reset? In 2025, that is crazy
Hello Mike,
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience this has caused. We appreciate you taking the time to share your experience. Rest assured, we are working on improving our services.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@ask.infotracer.com or call me. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Looking for hidden data, the search did not give me that data.
Hello Joanne,
Thank you for your feedback. I'm sorry we could not provide the information you needed. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I just looked up my own cell phone number, and there are tons of names under relatives that I don't even recognize and other incorrect information
Hello Tess,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good job, it give
Me the person I know
I will recommend my friends to use this device
Hello Hoang,
Thank you for the 4-star review! We're thrilled our service helped you find the person you know. We truly appreciate your recommendation, and we count ourselves lucky to have customers like you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Too soon to have any viable experience to report i am annoyed by the interruption in my search
Hello Terrell,
Thank you for your review. We apologize for sending an early survey invite. We hope you find what you were looking for on the site. If not, please call or email us at askinfotracer@infotracer.com, and we will be more than happy to help.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Detailed and comprehensive, thus far, it is quite educational and informative.
Hello Kasie,
Thank you for your positive feedback! We're glad you found the report detailed, comprehensive, and educational.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great service easy and simply and not expensive ………. Thank you
Hello Alain,
Thank you so much for your kind words! We're glad you found our service easy, straightforward, and affordable. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I believed I was getting a full report as advertised before spending the $2.95
Hello Emily,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. Please know that all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I requested info on a vehicle but I have to buy the premium report for additional info
Hello Adele,
Thank you for your feedback. My apologies for the confusion and inconvenience this has caused. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
I ran the search on my end. We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide any information, I canceled the account and processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Wrong owner of car i searched it is my personal car!
Hello Brian,
Thank you for sharing your feedback. I'm sorry about the inaccuracy of our report. We source data from records made freely and publicly available by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was supposed to receive a link to reset my password. I didn't see a link it just said did you receive the information press? Yes did you not find the report you needed press guess or whatever I didn't receive anything to reset my password
Hi Tracey,
Thank you for reaching out and sharing your experience. I’m sorry you didn’t receive the password reset link as expected.
Please check your spam or junk folder if the email was filtered. If you still don’t see it, let us know at askinfotracer@ask.infotracer.com, and we will promptly resend the password reminder. We appreciate your patience and want to ensure you can access your account hassle-free.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Everything is shown as 2000 disposition. BS. I know this guys and he has had multiple arrests and traffic violations. One of the dates is totally screwed up. He has a license suspended right now. This info is not current and useless. I would like my money refunded.
Hi Robert,
Thank you for your feedback. I'm sorry you're dissatisfied with the report you received.
Please be aware that our data is compiled from publicly accessible records. Because of this, we cannot guarantee that every record is fully accurate or comprehensive. Some information might be unavailable due to legal or regulatory limitations at the federal or state level.
If you have any questions or want to discuss your experience further, please don’t hesitate to reach out at askinfotracer@ask.infotracer.com. We’re here to support you.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
THIS IS A NO NOTHING REPORT. NO VALUABLE INFORMATION. USELESS NO PERTINENT CONTENT. WASTE OF MY TIME AND $2.95
Hi Carolyn,
Please note that the information we provide is gathered from publicly available records. As a result, we can’t always ensure that every record is complete or fully accurate. Certain details may sometimes be unavailable due to state or federal laws and restrictions.
Since no information was found, I have processed a refund of $2.95. You should expect the amount to appear in your statement within 3–5 business days. Please let us know if there's anything else we can help you with.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information is neither true nor accurate. I'm in Miami, and I'm listing people from as far away as Orlando. Also, people from other locations very far from where I am. (To test the website, I entered my IP address.)
Hi Jorge,
Thank you for your feedback. I’m sorry for the inaccurate information you received.
Please know that we source our data from public records; therefore, we cannot guarantee the accuracy or completeness of every record. Some records or information may be missing due to federal or state laws/restrictions.
If you need further assistance or clarification, please call or email us at askinfotracer@ask.infotracer.com. We hope to have the opportunity to serve you better.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very convenient and detailed, highly recommended, all aspects of the query are well described
Hi Markgoh,
Thank you for the 5-star review! We’re glad you found the experience both seamless and thorough. It’s fantastic to know that every part of your inquiry was clearly addressed. Your kind recommendation greatly benefits us and reinforces our commitment to delivering clear, high-quality information.
We're just here if you have further questions or need additional support.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I got the information I was thinking about and in the process learned something new.
Hi Corey,
Thank you for the 5-star review!
We're so pleased to hear that you received the information you were looking for and discovered something new along the way. That's the kind of experience we aim to provide!
Please let us know if you have any further questions or need assistance with anything else. We’re always here to help.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Got 6 records! I have no way to know, who was who! One number and name should give all the data wanted
Hi Thomas,
Thank you for your 5-star review and for sharing your thoughts!
We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not within our control. If you need further assistance or clarification about the report, you can email us at askinfotracer@ask.infotracer.com. We’re here to help you.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robert,
Thank you for your review. We're glad to hear the site has been easy to use and that you're finding what you need so far! We apologize for sending an early survey invite.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315